I think Shore Excursions is great, however, my most recent issue was the poor follow up when I had requested some specific information. I was promised call backs three times and never got them. The... See more
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Review summary
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It was a little confusing on wanting the departure date of ship and our actual reservation of our tour. There was no review of what I purchased as a summary. Other than that, it was good.
Company replied
Our tour guide was excellent, giving us some great information of Columbia & Cartagena. He recommended several reputable shops for us to shop at. Also some of the local history, like the Peter Claver... See more
Company replied
Enjoyed reading reviews from customers. Lots of options to choose from. Clear description helped me know exactly what to expect. Price beat cruise line price. Love the guarantee of not missing the boa... See more
Company replied
Company details
Written by the company
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.
Written by the company
- We are committed to offering you the best excursions so you can enjoy your vacation experience.
- -Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship
Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship
24/7 Traveler Support - We have never had a customer miss their ship!
We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.
Contact info
1560 Sawgrass Corporate Parkway, Suite 120, 33323, Sunrise, United States
- 866.999.6590
- Info@ShoreEx.com
- shoreexcursionsgroup.com
Save up to 40% on Shore Excursions!
4.3
Excellent
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great adventures with Shore Excursions Group…
The company of Shore Excursions Group provided super fun excursions my sister and I attended to while cruising the Southern Caribbean January 4 to 18 of 2026.
Dealing with this company for any questions/concerns we had provided immediate response with no delays. I am impressed and will book again with this company.
8 January 2026
Unprompted review
The website was confusing regarding…
The website was confusing regarding currency. It defaulted to USD after I had picked a different one.
29 January 2026
Unprompted review
Check out was 'clunky'
30 January 2026
Unprompted review
Site easy to navigate and see what…
Site easy to navigate and see what excursions are offered.
30 January 2026
Unprompted review
Easy to book
So far… the booking process was very easy and the low fee for a refund if we get sick or other issues was another reason why we booked the excursion.
28 January 2026
Unprompted review
Reply from Shore Excursions Group
We’re glad to hear you found our reservation request process on the website simple and easy to use. We’re also happy to know you took advantage of our Excursion Protection Plan for added peace of mind. Thank you very much for taking the time to share your feedback—we truly appreciate it.
It was easy to find the excursions each…
It was easy to find the excursions each day. Clear details of the tours.
28 January 2026
Unprompted review
Reply from Shore Excursions Group
We strive to provide detailed information for all of our experiences so you can make the most informed decision possible. Thank you very much for your feedback; we truly appreciate it.
Easy to use website
Easy to use website! beautiful pictures and descriptions. great prices and excellent reviews
27 January 2026
Unprompted review
Reply from Shore Excursions Group
We’re happy to hear that you enjoyed the features our website offers to help you choose the excursion that’s right for you. Thank you very much for your feedback.
Booked First Excursion!!!
I was a little overwhelmed just because there were so many excursions!! That wasn't your fault though!!!
26 January 2026
Unprompted review
As advertised
As advertised, booking was easy and straight forward. It is great to have the reassurance that has traditionally come with booking through the cruise line. Shout out to Ben and David for their recommendation of your site.
25 January 2026
Unprompted review
Reply from Shore Excursions Group
Thank you very much for your feedback. At Shore Excursions Group, we work hard to take the guesswork out of booking excursions that are fully compatible with your cruise, while ensuring your purchase is protected by our range of guarantees. Ben and David certainly pointed you in the right direction, and we hope you enjoy your selected experiences.
Online app is buggy
26 January 2026
Unprompted review
Great experiment purchasing Excursions
Very easy as it links your cruise itinerary to the excursions available by day and you can easily find start times, duration so you can plan your day. Easy to choose, easy check out, clear pricing, it's great!
25 January 2026
Unprompted review
Reply from Shore Excursions Group
We work to ensure our website only displays tours that are compatible with the cruise details you provide. Should any itinerary changes occur, our dedicated team takes care of the adjustments for you—so you don’t have to worry. All you need to do is show up and enjoy the experience. Thank you for sharing your feedback; we truly appreciate it.
Antigua Experience
I was not aware that I would not receive the tickets for several days after booking and that I need to print them out. We were already on the ship and did not have WiFi so we had to set up WiFi and printing that added to the cost.
The excursion boarding was disorganized, printed signs indicating where the different tours should line up would have been helpful.
We were to see a pineapple plantation but all we saw was dirt and a few very small plants, we were told that someone had pulled the plants out and they need to be restarted.
Tour guide was very crude with his stories of his sex life.He had the bus pull over at the side of the road so he could order his lunch.
12 January 2026
Unprompted review
Reply from Shore Excursions Group
We greatly apologize for the experience you encountered. We're corresponding with the operator of the excursion to discover the events of the day. Once we complete our investigation, we'll correspond with an update to the primary email address provided on your order in regard to this matter. We appreciate your patience during this process.
Better tours and less money than cruiseline…
Better tours and less money than cruise line.
22 January 2026
Unprompted review
Reply from Shore Excursions Group
Thank you very much for your feedback.
Poor Tour. Stay at the BEACH!
Locating the tour guide was quite difficult. The Tour Van was at best, scary considering its condition both inside & outside. Also, way OVERPRICED even without the issues I previously noted.
14 January 2026
Unprompted review
Reply from Shore Excursions Group
Thank you for taking the time to share your feedback regarding your experience. We’ve forwarded the details you provided to our team so they can review the shortcomings you mentioned and work directly with the operator to address these issues. Our goal is to ensure the experience meets the quality standards set by Shore Excursions Group for future guests like yourself.
Again, thank you for your feedback. Your time and input are truly valuable to us.
Great reviews and details about all the…
Great reviews and details about all the excursions available. Have booked thru this site a few other times. never disappointed.
20 January 2026
Unprompted review
Reply from Shore Excursions Group
We’re happy to hear that we continue to meet your expectations. Thank you very much for your feedback—we truly appreciate it.
Reply from Shore Excursions Group
Our friendly staff truly appreciates the compliment. Thank you for your feedback.
Great description of excursions and…
Great description of excursions and easy to use website. We've ordered previous group excursions before and ended up with private tours.
19 January 2026
Unprompted review
Reply from Shore Excursions Group
We’re always looking for ways to streamline our website and make requesting excursion reservations even easier for you. Thank you for your feedback.
Tour of Old/New San Juan, Puerto Rico
Great Tour. Our guide "Little Junior" was fantastic. Knowledgeable, friendly and flexible. We enjoyed our tour so much we are thinking of returning to Puerto Rico for an extended stay in the future.
14 January 2026
Unprompted review
Reply from Shore Excursions Group
Glad to hear Little Junior showed you the charm of Puerto Rico. Don’t forget to visit us again to discover more excursions in Puerto Rico during your extended stay. We hope to see you again, and thank you very much for your feedback.
Easy and quick
19 January 2026
Unprompted review
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