Shropshire Homes Reviews 

153
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for their exceptional support, friendly attitude, and constant communication throughout the entire house purchase journey. People note that staff members are extremely welcoming, going above and beyond to answer all questions and ensure everything runs smoothly. However, some people mentioned that the property buying journey involved occasional stressful periods and unexpected stumbling blocks along the way. Despite these initial challenges, buyers deeply appreciated the team members for showing great patience, empathy, and professional guidance to keep things completely on track. Reviewers often state how reassuring it was to have such an approachable crew.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, noting that the team was consistently professional,... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently professional,... See more

User experience

People report positive experiences with user experience, highlighting how staff make the entire buying... See more

Location

Consumers find location experiences to be generally positive across various developments. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Post purchase review I’d like to say a special thanks to Nikolas Xanthidis who is a real Gem for Shropshire homes. Nick is always helpful, polite and diligent, often going out of his way to hel... See more

Rated 5 out of 5 stars

This note is a thankyou to "Ruth" my mum is currently in the process of purchasing a property, Ruth in my opinion has gone above and beyond. Her instant welcome, her genuine interest in how best to... See more

Rated 5 out of 5 stars

We've just moved into our first new build property on Oakmere Ridge, Ellesmere. The attention to detail & helpful, friendly service & advice from Sarah Cotton has made a stressful move go so smoothly... See more

Rated 5 out of 5 stars

We have had a brilliant experience with Shropshire Homes, after initially having a look around we ended up finding out dream home! Sarah Cotton has been such a fantastic support and supported us not o... See more


Company details

  1. Property Developer

Written by the company

Creating homes in keeping with their environment. Includes current and past development portfolios.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(153)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sue Markham is fabulous

We have had an excellent experience buying our new home at Nedge Hill in Telford. I cannot praise Sue Markham enough she is a real asset to the company and so professional.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sales staff. Professional. Trustworthy.

Our interactions with the company have been excellent throughout. Shayma and Emma both were professional, thorough and patient. In the end we decided that the home we were originally interested in was not for us and we decided to withdraw from the process during the cooking off period. However this was not the fault of the sales team, and we were treated cordially at all times. I would definitely recommend SH as a company that is both fair and trustworthy, and who have helpful and excellent staff.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Excellent staff. Very helpful and cooperative throughout the whole experience. Well designed and constructed house in a thoughtfully laid out development.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

The house purchase at Mytton Oak Manor…

The house purchase at Mytton Oak Manor has been seamless.

From the outset, Ruth has guided me through every step of the process with excellent communication and timely updates. Nothing has been too much trouble.

Shropshire Homes have been a pleasure to deal with.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

We met Shayma Beensaad at the Whitehall…

We met Shayma Beensaad at the Whitehall Gadens development today. What a wonderful ambassador for the company. She welcomed us, was so knowledgable and helpful and she made the entire afternoon a real pleasure.
She sold the property really well and was able to answer all of our questions on the spot without any hesitation.
We ended up reserving one of the houses. Please pass on my gratitude and appreciation to Shayma. The development is beautiful and she made the experience of choosing a home a fabulous day.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Reference Shropshire Homes

From the moment we stepped through the door of the show home, Maggie made us feel completely at ease. At no point did we ever feel under any pressure, which made the whole experience genuinely enjoyable. It’s been really exciting attending viewings and seeing the updates on our new home as it’s being built.
We also had the pleasure of meeting Darren, the site manager, who further cemented our belief that we had made the right decision. His professionalism and knowledge gave us great confidence in the process.
We are absolutely delighted with the quality of the house. We’ve visited other sites and met with other sales staff, including Sue and Caroline, and every single person we encountered was welcoming, helpful, and a real credit to Shropshire Homes.
Overall, it has been a fantastic experience, and we couldn’t be happier with our decision.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

14 months on from handover.I cannot…

14 months on from handover.I cannot praise Shropshire homes enough for such a wonderful build.
I think it’s important to review a home after the move in ..so here goes.
No complaints whatsoever.
After move in snaggings we’re dealt with (only a few ) via Tanya who responded quickly dealing with our E-mails in such a friendly helpful curteous professional way.
Thank you Tanya.
Thank you to all of the team too many names to mention.
A special thank you to Greg who is no doubt just a perfectionist who dealt with painting …
A very happy contented buyer ..Thank you ..

16 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a wonderful experience working…

We had a wonderful experience working with Sarah Shropshire while buying our new home. From start to finish, she kept us consistently updated and informed every step of the way. We always felt like we knew exactly what was happening, which made the entire process much less stressful.

Sarah was incredibly knowledgeable and took the time to explain everything clearly, answering all of our questions with patience and honesty. What we appreciated most was that we never felt pressured at any point — she truly wanted us to find the right home for us.

If you’re looking for someone who is professional, informative, and genuinely cares about her clients, we highly recommend Sarah Shropshire Homes!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Finally - we did it.

We have just moved into one of the last homes on Crudgington Fields.

We started the process with the very lovely Jean (promised her a BBQ on completion😉) then Maggie took over. Our sale was not the easiest, we experienced several stumbling blocks along the way.

We could not have a had a more patient, empathetic, thorough and professional team to deal with!

Maggie, a personal BIG thanks for the endless phone calls, questions, answers, tips!! We are so pleased to have shared our journey with someone as lovely as you!
A thanks to Roger too for our smooth handover day

We will certainly be recommending Shropshire Homes ❤️❤️

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Caroline, Derrington Meadows

Caroline, at Derrington Meadows in Ditton Priors, was extremely helpful during the buying process. She often went out of her way and beyond what was necessary to support me at stressful times and find solutions. We've had some great chats and, even though I moved into my house around 10 weeks ago, I still pop in to see her from time to time. Thanks Caroline!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Mytton Oak Manor

Ruth is a wonderful sales executive at Mytton Oak Manor. We were undecided on what house to purchase. Without hesitation, she set up viewings of the relevant show homes on two different sites. This was very helpful, and we went on to reserve the right home for us. Nothing is too much trouble for her.
A good start on our property journey! Thank you Ruth!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I will be completing on my new home on Oakmere Ridge tomorrow. The whole process has been brilliant. We had a very tight timeframe, but even so, all attention to detail and processes has been adhered to so that I feel confident in my decision to buy from Shropshire Homes.
Sarah in Sales has been amazing with her correspondence and adaptability to keep me in the loop at all times.
Roger also took the time to make sure I was briefed thoroughly at pre-handover.
Thank you so much!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Buying from Shropshire Homes

Maggie from the Farriers Gate development has been amazing throughout my journey buying a home with Shropshire Homes. It’s been such a welcoming and supportive experience, really reduced the stress of buying a house. I’ve enjoyed the process immensely

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Good quality builders

Staff have been really helpful, they have throughout the purchase kept me up to date with everything to do with my build. I haven’t felt pressurised into buying extras like some house builders.
If I’ve left a message the sales office has always got back to me.
I fully recommend Shropshire homes.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Old folks…new build.

We've just moved into our first new build property on Oakmere Ridge, Ellesmere. The attention to detail & helpful, friendly service & advice from Sarah Cotton has made a stressful move go so smoothly. Sarah has vast knowledge about the site & the information provided was very detailed.
The whole Shropshire Homes team have made us feel very confident about buying a new build & have all made us so welcome. Nothing is too much trouble. The house is completed to a high standard & we are very happy here.Special mention to Tanya for after sales service & resolving our problem quickly. Definitely recommend Shropshire Homes.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a house on Oakmere ridge

Just bought a house on Oakmere ridge, Ellesmere. The experience has been very easy and Sarah has been amazing and kept me informed throughout the process. Nothing has been too much trouble from extra viewings to my house to helping me download pdf’s and help with the process of buying. Couldn’t fault Sarah at all.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Derrington Meadows

As we near the completion of our new home in the Derrington Meadows development, Ditton Priors, we wanted to say how impressed from the start we've been with the sales rep, Caroline.
Caroline has been consistently helpful, friendly, approachable and efficient. We feel that nothing has been too much trouble for her. We particularly valued her support when we chose our finishing touches. She was most patient, let us take our time and was available to advise when we requested this.
Because of our experience with Caroline, we feel confidence to be buying from a customer focused and trustworthy company. And the house is looking great!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

We have just reserved our first home…

We have just reserved our first home with Ruth at Mytton Oak Manor, she was so welcoming and helpful and really made a difference in us making our decision between other new build developments in the area! As a young couple we often don’t get taken seriously when walking into other developments sales offices but Ruth was ready to help and answer all the many questions we had resulting in us reserving our home! Would definitely recommended and a personal thankyou to Ruth for making the experience so much better!

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient Housebuilder

Our Shropshire Homes house in Whitchurch was already complete when we first saw it (from the garden only). Sue was our contact and had the perfect manner - she called at just the right time to offer us an internal viewing, she left us on our own in the house for as long as we wanted to imagine living there, and she continued to facilitate during the legal process with courtesy and charm.
All the other Shropshire Homes folk we met during the buying process were helpful and friendly. We had the keys 8 weeks after placing our deposit.
When we had moved in, the trades people we were put in touch with to fix the inevitable snags were responsive and friendly.
Now that we have lived in the house for 6 weeks, everything works well. We are very happy with our purchase and, on the basis of our experience, can recommend Shropshire Homes.

25 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look