Shropshire Homes Reviews 

Visited Oakmere Ridge site at the weekend, once on Saturday and then again on Sunday. Hadn’t come across Shropshire Homes before (new to the area) but they are one of the best builders we have seen and really care about their buyers. Sarah Cotton was helpful beyond expectations, nothing was too much trouble. Talked to some owners on site and they have really positive feedback on the houses and the company. Will definitely be considering them for our new home.

I’ll be moving into my new home at Oakmere Ridge next week. The site is so well looked after and is kept super tidy, even though construction is ongoing.
Everyone I have had contact with at Shropshire homes have been so helpful and supportive and always get back to me when I have had any queries or needed help. Andy, who did the pre completion inspection, was so good at explaining how everything, especially the heat pump, worked. He spotted a few snags that I hadn’t even noticed!
Sarah in the sales office has been amazing. She has been SO helpful and has made what has been quite a stressful time so much easier, from chasing solicitors, which she had to do quite a lot! to sorting out any queries I may have had. I can’t praise her enough.

We have just exchanged contracts on our new home at Oakmere Ridge. From our first enquiries, Sarah Cotton has been informative, helpful and patient with us. She has kept us fully updated at all stages so far. We are looking forward to seeing our home develop over the next few months. We have also been introduced to the site manager, Steve Coffey who was also very helpful.

We have had a great experience with Shropshire homes whilst looking for our first home, we were well looked after at Oakmere Ridge Ellesmere by Sarah! From first viewing to completion she was always on the other end of the phone with updates and answers to any questions we had. We can’t wait to experience our new home and feel as though we’ve been well informed with anything that may come up.

A 1* for customer service, I love my house we are both very proud of getting a property however, it’s leaked several times and I’m still waiting for snags to be fixed after 11 months including a mouldy porch and bad fitted kitchen. The manager on site avoided us after knowing what issues we were having and now he’s left our emails have conveniently been replied back too, customer care is solving the issue now if not we have to take it further, it’s endless. Very poor and disappointing as I previous wrote a lovely review before problems started to occur.

I’ve had a number of issues since purchasing my property at Forest Edge in Loggerheads, and the blatant lack of response from customer services has been shocking. On the rare occasions I do get a response, it often feels dismissive—almost as if they’re not interested in the concerns I’ve raised.

The customer journey started off well, with good communication and support before completion. However, once the property was handed over, everything changed. That’s when the problems began, and the level of service significantly declined.

It’s incredibly disappointing to feel ignored after making such a major investment. Aftercare should be just as important as the sales process, but sadly, that hasn't been my experience.

Would absolutely recommend Shropshire Homes, especially if all teams are just like who helped me with my home in Oakmere Ridge.
Sarah, Emma and towards the end Caroline were nothing but friendly, helpful and knowledgable with anything I came to them with; in particular, the weekly updates with solicitors. There were a few times were I felt like I was in the dark.. (although I can’t fault Hatcher’s who were recommended by Shropshire Homes)I would update them and without asking .. 5 minutes later they would call me back, have an update for me and reassure me that everything was on track.. I even ended up moving in earlier than expected!
I have never had a smoother, easier and care free journey.
A special mention to Andy who made sure I had last minute extras in place and installed before I moved in! Also Roger who helped me navigate all the tech bits throughout the home.
I met one tradesman (didn’t catch his name) who walked me through my house earlier than expected and pulled up snags before I even had a chance to spot them and was true to his word.. I have yet to find anything.

We will soon be moving into our new home at Oakmere Ridge in Ellesmere and so far our dealings with Shropshire Homes have been faultless. Moving house is inevitably a stressful time, but I can honestly say that Sarah and Emma have made sure that there is no stress with our purchase! Nothing is too much trouble, and every effort made to accommodate requests etc - they have the patience of saints!!!
Sarah informs me of how the build is going along the way, and makes sure that I will meet key personnel on site… a real good feeling that they are working together within the company to deliver!
Having purchased properties from larger builders previously, I value how Shropshire Homes are treating me as a person rather than a number
Looking forward to moving in!!

Our sales executive Ruth has made our journey to getting our first home incredible! Phil the site manager made sure everything was perfect for us, and we will forever be greatful to them both for making our experience super easy (as easy as buying a home can be) and keeping us updated at every step!

I have just moved in to my beautiful new home built by Shropshire Homes. I was after the forever home so it had to be perfect.
From start to finish, Ruth at Foundry Point has been incredible. She has spent a lot of time explaining things to me and supporting me along my journey. She really is star of the show and has made the buying process simple! From chasing on my related sale/this purchase, to making sure that any concerns were addressed I really would have found this so much more stressful without her.
All of the site team are super helpful and friendly.
Wide range of choices when choosing personal touches means you can get your new home exactly how you want it.
Their quality and customer service is above and beyond anything any other new build site were offering, so the choice to buy a home from them was an easy one.
I would 100% recommend Shropshire Homes and can't wait to make the most of my new home!

Excellent customer service, really helpful with pushing the solicitors. Lovely area and looking forward to the move, shoutout to Sarah in Sales for being so on the ball!

Shropshire Homes build excellent well priced houses. When visiting their Sales Office on their Oakmere Ridge site at Ellesmere we met Sarah Cotton assisted by her colleague Emma. They were both welcoming and very professional presenting The Acton house that we were interested in purchasing.There were many things that we wanted to change to the standard specification and Sarah in conjunction with Joe their Buyer were able to accommodate our requirements making it a pleasurable experience.The changes we requested will make the property our home, not just a house.
Many thanks to all of the team at Oakmere Ridge for all of their assistance.
Regards
Keith and Bobbie Battersby

I had a lovely experience with Ruth today she pointed and guided me in the right direction and helped massively. Thank you again Ruth

We recently moved into our new home, and the experience has been fantastic from start to finish. Sarah provided excellent customer service throughout the purchasing process and was very professional. She truly looked after us, making everything smooth and stress-free. It's clear that Shropshire Homes really cares about their customers which is amazing.

On the day of the handover, Andy was amazing. He was incredibly knowledgeable, ensuring that every detail of the house was perfect before we moved in.

Now that we’ve been in for a week, we’ve had a couple of minor issues, like some paint touch-ups, and these have been dealt with super quickly (next day). The team's responsiveness and commitment to quality have been exceptional. Overall, we couldn’t be happier with our new home and the service we. Highly recommend Shropshire Homes!

Thanks for our beautiful home!

Ellie and Ryan

I can’t fault Shropshire Homes, all the staff have been amazing. Particularly Sarah - she has the patience of a saint and nothing is too much trouble. She’s knowledgeable and efficient whilst paying so much attention to the detail of our new home to make sure it’s just right for us. I can’t not mention Ed the site manager - he’s just fabulous and genuinely keen for our home to be perfect. If our new home is as good as the staff we will be very happy !!

Sue who sold us the house and site manager both so helpful and just amazing service could have asked for any better.

Our experience has been fantastic from day 1.
The staff on site have all been brilliant and nothing was too much trouble.
Ruth has been marvellous with everything and has supported every step of the way.
We love the property and the great care taken to make sure everything was perfect.

Maggie Hadley

We will be moving into our property in March, however, the customer service we have received so far is fantastic! We early bird reserved our property in October 2023 and since we have such a positive experience with Maggie. No task is too big and she always goes the extra mile to help us (even with the million and one questions I had). It’s always a scary experience buying your first home but the support and guidance Maggie gave us was amazing. Maggie is a credit to your company!

We have recently moved into our new home at Foundry Point. Without Ruth in the office I don’t think it would have at all been possible! From chasing solicitors, buyers, estate agents and head office it was a tough push to get us in within the designated time bracket! But somehow and going above and beyond she made this possible for us! Ruth has been there every step of the way and even after being in for nearly two weeks is still very much there for us if needed! She is an asset to the company and a very friendly face on site! Even our dogs itch to get in the show home to see her when we go for walks! Thank you so much for all your help!
As for the home, we are absolutely in love with it and it has been made to a very high standard with great specifications tailored to our needs! The guys on site are all really nice and polite and if help is needed they are there! Best decision we ever made going with Shropshire Homes! Thank you to you all and keep up the good work!!

Shropshire homes have made everything so easy for us to move into our new home. From our very first visit we have been treated brilliantly by everyone we’ve come across. Working with the sales team to get everything agreed to being shown round our house has been a great experience and we couldn’t have asked for more. Thank you all.