Shropshire Homes Reviews 

154
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for their exceptional support, friendly attitude, and constant communication throughout the entire house purchase journey. People note that staff members are extremely welcoming, going above and beyond to answer all questions and ensure everything runs smoothly. However, some people mentioned that the property buying journey involved occasional stressful periods and unexpected stumbling blocks along the way. Despite these initial challenges, buyers deeply appreciated the team members for showing great patience, empathy, and professional guidance to keep things completely on track. Reviewers often state how reassuring it was to have such an approachable crew.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, noting that the team was consistently professional,... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently professional,... See more

User experience

People report positive experiences with user experience, highlighting how staff make the entire buying... See more

Location

Consumers find location experiences to be generally positive across various developments. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Post purchase review I’d like to say a special thanks to Nikolas Xanthidis who is a real Gem for Shropshire homes. Nick is always helpful, polite and diligent, often going out of his way to hel... See more

Rated 5 out of 5 stars

This note is a thankyou to "Ruth" my mum is currently in the process of purchasing a property, Ruth in my opinion has gone above and beyond. Her instant welcome, her genuine interest in how best to... See more

Rated 5 out of 5 stars

We've just moved into our first new build property on Oakmere Ridge, Ellesmere. The attention to detail & helpful, friendly service & advice from Sarah Cotton has made a stressful move go so smoothly... See more

Rated 5 out of 5 stars

We have had a brilliant experience with Shropshire Homes, after initially having a look around we ended up finding out dream home! Sarah Cotton has been such a fantastic support and supported us not o... See more


Company details

  1. Property Developer

Written by the company

Creating homes in keeping with their environment. Includes current and past development portfolios.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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No recent history of asking for reviews

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4.9

All reviews

(154)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience buying our house

Shropshire homes have made everything so easy for us to move into our new home. From our very first visit we have been treated brilliantly by everyone we’ve come across. Working with the sales team to get everything agreed to being shown round our house has been a great experience and we couldn’t have asked for more. Thank you all.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Site Position and House Designs

From the start we were keen to purchase a house from Shropshire Homes as the site was in a good position; close to the country but within walking distance of the town and the house designs suited our needs. All in all it was a year before we were able to proceed with a purchase and during this time the sales office kept us informed about the availability of homes and were very helpful in keeping the purchase procedure ticking along. The construction of the homes is good, the fitments are of a good quality and if reserved in time there is a choice of cupboard colours and flooring. Albeit there is a small annual service charge it does mean all public spaces are kept looking good. I would recommend this company.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality


Shropshire Homes have provided us with a home of fantastic quality and style that will no doubt stand the test of time.

We wanted to say a big thank you to Maggie at the Crudgington Fields development. She has provided an excellent service from start to finish. Buying your forever home is a huge decision to make and not something you do very often so understandably it can be a stressful process; however Maggie’s attentiveness, friendly approach and passion for what she does made the experience really enjoyable. Maggie went above and beyond on many occasions. We particularly appreciated the time and consideration Maggie gave in helping us finalise difficult decisions when purchasing optional extras. With hindsight it’s clear to see that, without Maggie’s second opinion and new build expertise, we very nearly made poor design decisions that would have been costly to rectify.

We are extremely happy with our home purchase and we felt very settled immediately.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding communication

Both Sarah and Ruth have been nothing but supportive, helpful and kind. Nothing has been too much trouble and their communication has been perfection! Can’t wait to move in. Thank you.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We would highly recommend Shropshire Homes to anyone. Their expertise, commitment, and care made all the difference! Thank you to all the team at Foundry Point especially Sarah, Roger, Harry, Andy and Ruth.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

We've recently completed our purchase…

Update - post sales customer service is shocking. I would not recommend or buy another Shropshire Home.

We've recently completed our purchase at Foundry Point. Pre-sales engagement was very good, both Sarah and Emma were very knowledgeable. There were some challenges with the completion, with a compromise reached. However had I realised the disruption to remediate the agreed changes, I would have pushed back on the completion date. Post sales care has been very disappointing and disjointed. There has been very little by way of checking to see how things are. Very sad really given the pre-sales engagement was good.

17 October 2024
Unprompted review
Shropshire Homes logo

Reply from Shropshire Homes

We’re very sorry to hear of your experience, excellent customer service is something we strive for throughout our customers' journey and we can only apologise if we’ve fell a little short in this case. One of our directors has reached out to you, so please direct any further issues to him and we’ll do our best to meet your expectations.

Rated 5 out of 5 stars

Ruth is an asset to Shropshire Homes!

Ruth has been an absolute star from the beginning! She explained everything brilliantly and was thorough throughout the entire process: Her patience is unmatched, from viewing the house multiple times to picking the flooring I cannot thank her enough!
Thank you Ruth, you became part of the family throughout this!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Lawrence Park

We moved into our new home at Lawrence Park two weeks ago and now it’s time to write a review.
Shropshire Homes have struck a nice balance between friendly and approachable local builder, while still offering the relative security of dealing with a bigger company. From the initial viewing of Lawrence Park with the wonderful Emma, to finally reserving our home with Caroline, our experience at Lawrence Park has been great.

Caroline has been amazing with us all through our buying journey, offering fun, friendly and professional advice all the way. The build standard of our new home is exceptional and site manager Darren has been fantastic, doing all he can to make sure our home is as close to perfect as possible. I’ll also mention here Andy Tolley, who helped us a lot with plenty of experienced, friendly and helpful advice at both handover meetings.

We chose to use the Part Exchange option for buying our home and whilst it was convenient and reassuring to have our plot secured from the outset, I do feel Shropshire Homes could use some constructive feedback on handling the conveyancing process for those opting for the Part Exchange pathway. However, despite our frustrations at times with that, our new home is beautiful and all the Shropshire Homes team members we’ve spoken to have been great - many thanks to them all.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I can’t fault the quality, service and support of everyone at Shropshire Homes. I have recently purchased at Foundry Point in Whitchurch and the whole process has been great. This has been thanks in large to Sarah in the sales office who is simply exceptional.
Not only is she very knowledgable, she takes time to get to know you and is always on hand to offer help, advice or time to discuss options and answer questions (for which I had many!)
The site team have been superb, and have talked through the build, the houses and the future plans.
This is my second Shropshire Homes purchase and I am so pleased to have another property that I am sure will be as wonderful as the first.

9 October 2024
Rated 5 out of 5 stars

Show Home well presented

Show Home well presented, helpful knowledgeable staff, friendly always there to answer your questions. Always a smile, and sometimes a cup of coffee or tea. They say for something positive there is always a negative. In this case, no bacon sandwich with your morning coffee or no Victoria Sponge with afternoon tea, You cannot have it all.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

We cannot recommend Shropshire homes enough!

We cannot recommend Shropshire homes enough.
From start to finish they have been fantastic and gone above and beyond.
We went round several developments in the area and none of them compared to Shropshire homes. We cannot thank them enough from Liam the site manager to Ruth the sales executive who made the process very easy and could not have given us anymore of her time, she is a real credit to the company.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Even though i love my house so many…

Even though i love my house so many issues, wonky window ledges leaking sink, sunken bath and dented door. i reported the door over 12 months ago to sight manager and sales manager but now i have had someone out to look they just want to replace with new letter box, absolute joke of a company’s they take no accountability for anything. said it wasn’t mentioned on handover but due to their mess up i wasn’t able to be there at handover, it’s all about paper trails x Disgrace of a company they are your best friend when buying but soon as contract completed they dont want to know quick to get your money, after sale care is the worse i have ever come across. I definitely wouldn’t buy another house of them, stay away

25 September 2024
Unprompted review
Rated 5 out of 5 stars

I moved into Foundry Point

I moved into Foundry Point, Whitchurch 3 months ago and am totally in love with my new home. The move couldn’t have been easier and it was made a much smoother and enjoyable experience by the team on site especially the lovely on site sales lady Sarah. Nothing is too much trouble for Sarah and any issue is sorted straight away. All who work on the site are friendly and happy to help you out.
Thank you, moving house alone is very daunting but you all made it stress free!!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

House purchase…

Yesterday I completed my house purchase at Foundry Point in Whitchurch.
From the first initial meeting with Sarah, the completely wonderful sales lady to completion was just damn perfect.
I had no issues at all with anyone or anything.
I was kept informed of everything going on at the plot and if I had any queries or questions they were always answered promptly.
Everyone on site were completely friendly and very approachable- nothing was too much trouble.
Thank you so much Shropshire Homes for making what could have been an incredibly stressful experience a pleasurable one.
A huge thanks to Sarah - the best sales lady ever.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Ruth

A big thank you to Ruth and Liam and everyone else. The smoothest process and overall amazing. In love with our new home. Can’t fault anything honestly!! Ruth was incredible and she is such a lovely person.
We moved in on Friday, early in the morning and everything was clean and had a lovely present waiting for us!!
Thank you so much

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Shropshire Homes

We have just completed our purchase at Foundry Point. It was an easy process from the beginning, Sarah in sales is very knowledgeable and was supportive throughout the whole process. The builder team kept us up to date at every development stage and completed pre completion checks and went through all the things in the house ready for moving in. Completion day was very smooth and easy. Since moving in the building team and Sarah have done regular check ins to check everything is ok. The service we received from the beginning to the end was amazing and this is all down to the Shropshire homes team.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

New home

We were fortunate to be working with Maggie Hadley in the early days to secure the plot we wanted. Everyone along the way has been super helpful and informative. Now that we have moved in there's lots of support to get snagging issues sorted. Saying that we have had minimal issues woth the house.

16 August 2024
Unprompted review

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