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Shuperb Reviews 

2,024
•
TrustScore 5 out of 5

4.8

Shoe shop
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Review summary

Created with AI, based on recent reviews

Considering 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery times, highly competitive pricing, and the exceptional comfort and overall quality of the footwear purchased. Many people also point out the prompt communication, smooth website navigation, and the overall seamless shopping experience from start to finish. Though some reviewers noted that items occasionally did not fit correctly and therefore required exchanges or returns, buyers generally found the process very straightforward. A few individuals also mentioned minor delivery hiccups or specific design details, but these occasional issues never overshadowed their overall positive experience.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting comfort, great value, and accurate... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, frequently highlighting exceptionally... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive costs that are significantly... See more

Order

Reviewers highlight positive aspects of order, noting that the website provides a simple, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of shoes from Shuperb online for my grandson, for school. My daughter had told me he is size 11 but when the size 11s arrived (promptly), they were too big. Shuperb sent me a QR code... See more

Rated 5 out of 5 stars

When ordering i didnt notice delivery details, i emailed the company who replied promply, the sandals arrived on time and were easy to track through Royal Mail, my husband loved them, the inside sole... See more

Rated 5 out of 5 stars

I was worried when the shoes I had ordered came up too big, but I was soon reassured that I could exchange them quickly for a smaller size. The replacement shoes were despatched before Superb could h... See more

Rated 5 out of 5 stars

Fast delivery, well informed. Boots exactly as pictured, very pleased! £20 cheaper than everywhere else. Plus a voucher code. These boots are really comfy and easy to slip on, lovely to walk in as my... See more

Company details

  1. Shoe shop
  2. Online Food Ordering Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,024)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect sandals and service

The sandals are perfect! The service was excellent and delivery time quick. Packaging was excellent!
I had an old pair of these sandals and wanted to find a new pair. Excellent value for money as well!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great value and excellent service

I was worried when the shoes I had ordered came up too big, but I was soon reassured that I could exchange them quickly for a smaller size. The replacement shoes were despatched before Superb could have e received the original pair. Excellent service - and very nice shoes!

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Broken sandals

I bought a pair of Hush Puppies sandals which looked great and were comfortable. The strap came off within about 2 weeks of light wear. I can't fix this. I have send photographs to the company and asked for a replacement or a refund. They asked for more photographs which I sent. Then when I asked for some update I was asked the same again, which I sent again. Then nothing, no communications. I wil not use this company again.

30 July 2026
Unprompted review
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Reply from Shuperb

Hello

Thank you for the review and I am very sorry to hear this.

I have checked our system and cannot find any correspondence or photos from yourself about the issue with your order.

We would very much like to help you with this but we do have a process for items reported as faulty, please can you email us directly on help@shuperb.co.uk quoting your order reference number so we can help with this.

Kindest regards,
Sonal,

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