Shuperb Reviews 

2,024
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery times, highly competitive pricing, and the exceptional comfort and overall quality of the footwear purchased. Many people also point out the prompt communication, smooth website navigation, and the overall seamless shopping experience from start to finish. Though some reviewers noted that items occasionally did not fit correctly and therefore required exchanges or returns, buyers generally found the process very straightforward. A few individuals also mentioned minor delivery hiccups or specific design details, but these occasional issues never overshadowed their overall positive experience.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting comfort, great value, and accurate... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, frequently highlighting exceptionally... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive costs that are significantly... See more

Order

Reviewers highlight positive aspects of order, noting that the website provides a simple, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of shoes from Shuperb online for my grandson, for school. My daughter had told me he is size 11 but when the size 11s arrived (promptly), they were too big. Shuperb sent me a QR code... See more

Rated 5 out of 5 stars

When ordering i didnt notice delivery details, i emailed the company who replied promply, the sandals arrived on time and were easy to track through Royal Mail, my husband loved them, the inside sole... See more

Rated 5 out of 5 stars

I was worried when the shoes I had ordered came up too big, but I was soon reassured that I could exchange them quickly for a smaller size. The replacement shoes were despatched before Superb could h... See more

Rated 5 out of 5 stars

Fast delivery, well informed. Boots exactly as pictured, very pleased! £20 cheaper than everywhere else. Plus a voucher code. These boots are really comfy and easy to slip on, lovely to walk in as my... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,024)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer support

Purchased a Shuperb product through Debenhams. Unfortunately the boots split after 5 months. Debenhams were useless in responding so I contacted Shuperb directly and I have to say their customer service was rapid and helpful. Now have a full refund and am happy to recommend dealing directly with Shuperb (not Debenhams) on the basis of their great customer support.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great website easy to search and find…

Great website easy to search and find what I was looking forward. Offer was available which was really appreciated and it popped up for me to know about it and be able to use. Looking forward to receiving my item and will look again for future items. 😊

3 August 2026
Unprompted review
Rated 5 out of 5 stars

This is my third purchase from this…

This is my third purchase from this company. I found it by accident and am delighted with their products and overall performance of the customer experience. Fabulous quality and price. I would highly recommend both product and seller

23 July 2026
Unprompted review
Rated 5 out of 5 stars

it was good

it was good. My eyesight isn't good and i tend to panic but your site is fairly simple. I do know, as you know i am a returning customer.
Price is good and the delivery service is.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Dont refund returns

Tried to send boots back as there was damage on one of the toes at the front.

Firstly, they refused to accept a refund without a charge, which is against the sale of goods act / distance seller regulations, so I left a negative review on here.

I then got a polite phone call suggesting it was a misunderstanding.... so I removed the review in good faith.

After waiting a week for the to look at the returned boots, I'm then sent this rubbish:

As the pair has been worn and no fault has been identified, we are not able to proceed with a refund or replacement on this occasion. We will be happy to have the item sent back out to you, but would kindly ask for the amount of £5 to be covered for the postage costs included.

I'm not paying to get these boots sent back to me. They are damaged on the front.

They try and take negative reviews down, trustpilot cannot be trusted anymore

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and price

Ordered on 24th Jul and they arrived the very next day by Royal Mail. Lovely Gabor Shout sandals were on sale, there was also a code for more off and free delivery, what's not to like? Would definitely buy from this company again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Absolutely awesome trainers.. and Absolutely amazing company to buy from.. start to finish the ease of purchasing too delivery and delivery was very quick

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Quick delivery. Just the shoes I needed. Had been looking everywhere for a nice pair of formal mens (/boys) shoes in a size 4. Was hesitant to trust a shop I'd never heard of but all the big brands had nothing I liked, saw these and loved them. Arrived quickly and well packaged and an amazing price. Brilliant.

23 July 2026
Unprompted review

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