I bought a pair of shoes from Shuperb online for my grandson, for school. My daughter had told me he is size 11 but when the size 11s arrived (promptly), they were too big. Shuperb sent me a QR code... See more
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Contact info
Unit 3a & 3b, 55 Hastings Road, LE5 0BT, Leicester, United Kingdom
- 01163260605
- cs@shuperb.co.uk
- shuperb.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Excellent customer support
Purchased a Shuperb product through Debenhams. Unfortunately the boots split after 5 months. Debenhams were useless in responding so I contacted Shuperb directly and I have to say their customer service was rapid and helpful. Now have a full refund and am happy to recommend dealing directly with Shuperb (not Debenhams) on the basis of their great customer support.
The boots looked great
The boots looked great, once ordered they arrived quicker than expected and they are superb. I also got a nice 10% summer discount too.
Great website easy to search and find…
Great website easy to search and find what I was looking forward. Offer was available which was really appreciated and it popped up for me to know about it and be able to use. Looking forward to receiving my item and will look again for future items. 😊
Great service
Great service. Lovely sandals at a great price, delivered very quickly. Will definitely shop from Shuperb again.
This is my third purchase from this…
This is my third purchase from this company. I found it by accident and am delighted with their products and overall performance of the customer experience. Fabulous quality and price. I would highly recommend both product and seller
it was good
it was good. My eyesight isn't good and i tend to panic but your site is fairly simple. I do know, as you know i am a returning customer.
Price is good and the delivery service is.
Excellent boots
Excellent boots, good quality and great price, speedy delivery. I'll definitely use this company again.
Dont refund returns
Tried to send boots back as there was damage on one of the toes at the front.
Firstly, they refused to accept a refund without a charge, which is against the sale of goods act / distance seller regulations, so I left a negative review on here.
I then got a polite phone call suggesting it was a misunderstanding.... so I removed the review in good faith.
After waiting a week for the to look at the returned boots, I'm then sent this rubbish:
As the pair has been worn and no fault has been identified, we are not able to proceed with a refund or replacement on this occasion. We will be happy to have the item sent back out to you, but would kindly ask for the amount of £5 to be covered for the postage costs included.
I'm not paying to get these boots sent back to me. They are damaged on the front.
They try and take negative reviews down, trustpilot cannot be trusted anymore
Great service and price
Ordered on 24th Jul and they arrived the very next day by Royal Mail. Lovely Gabor Shout sandals were on sale, there was also a code for more off and free delivery, what's not to like? Would definitely buy from this company again.
Husband was more than happy with his…
Husband was more than happy with his Tommy loafers, spot on with the colour for his holiday gear.
Very comfortable sandals.
Very happy customer
Absolutely awesome trainers.. and Absolutely amazing company to buy from.. start to finish the ease of purchasing too delivery and delivery was very quick
Perfect
Quick delivery. Just the shoes I needed. Had been looking everywhere for a nice pair of formal mens (/boys) shoes in a size 4. Was hesitant to trust a shop I'd never heard of but all the big brands had nothing I liked, saw these and loved them. Arrived quickly and well packaged and an amazing price. Brilliant.
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