Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. #5 of 39 best companies in Window treatment store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fab service

Fab service. Awsome quality. Highly recommend.

2 December 2025
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Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear you received great service and are pleased with the quality. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Fabulous

Matt came out to measure up and gave us a price which was better than previous company's, there was no hard sell, after thinking about it for a few days decided to go with Matt, he rang when the shutters were ready and turned up on time with Dan and they have done a excellent job the shutters look fabulous on a 6 window bay and a back window, there was no mess and they removed all packaging, they are both very knowledgeable and pleasant guys, would definitely recommend, would use them again in a heartbeat.

1 December 2025
Unprompted review
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Reply from Shuttercraft

Thank you for leaving such a thoughtful review. We’re really pleased to hear you felt comfortable throughout the process and that everything went smoothly from measuring to installation. It’s great to know you’re happy with the finished shutters and the overall service. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Shutter Install

From initial enquiry to install, Raj and Punita have been absolutely brilliant. The quote came through within hours of measurement and the install was professional and Raj clearly takes pride in his work. Punita is really great at letting you know what's going on. Would highly recommend

27 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your fantastic review. We’re delighted to hear that your experience from enquiry to installation was so smooth. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Friends and professional

Friendly and professional. Excellent end a fantastic end result.

30 August 2025
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Reply from Shuttercraft

Thank you for taking the time to leave a review. We’re so pleased to hear you found the service friendly and professional, and that you’re happy with the final result.

Rated 5 out of 5 stars

Highly recommend.

Shuttercraft Devon thankyou for my blinds and shutters from start to finish are absolutely amazing from estimates to ordering the fitting the quality is 10/10. I can't recommend this company more. I will be recommending to my friends and family.

20 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with your blinds and shutters. Your recommendation means a great deal to us, and we truly appreciate you spreading the word to friends and family.

Rated 5 out of 5 stars

Perfect shutters!

Jim fitted our shutters in our livingroom and bedroom and they are absolutely perfect! The service from start to finish was seamless. Jim was very knowledgable which we were very grateful for as we didn’t have much knowledge about the different type of shutters but we are so happy that we went with what Jim suggested! Thank you so much!

24 November 2025
Unprompted review
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Reply from Shuttercraft

Thanks so much for the lovely review Fiona! We're really glad you love your shutters and your experience with us. We appreciate you choosing us! Enjoy your new shutters 😊

Rated 5 out of 5 stars

Top- notch service by Raj and Punita

Raj and Punita were absolutely fantastic throughout the entire process. From the moment we first reached out, they were professional, friendly and honest. They took the time to explain all our options, answered every question with patience, and made sure we felt confident in our choices.

The installation of the shutters was done with great care and precision. The quality of their workmanship truly shows and is reliable—everything fits perfectly and looks amazing. They left the space spotless and ensured we were completely satisfied before wrapping up.

We couldn’t be happier with the service we received. Raj and Punita made the whole experience smooth and stress-free. Highly recommend them to anyone looking for beautiful shutters and exceptional customer service!

22 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your fantastic review! It’s wonderful to know that you’re delighted with the installation and quality of your shutters. We truly appreciate your kind words and recommendation, enjoy your new shutters!

Rated 5 out of 5 stars

Kitchen Shutters

From design to fitting we were kept fully informed. Sean explained all the options available to us, and the benefits of each design, and Anton, the fitter was excellent. We are very pleased with our shutters and will be using Shuttercraft again.

21 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words! It’s wonderful to know you’re pleased with your shutters. We truly appreciate your support and look forward to helping you with any future projects.

Rated 5 out of 5 stars

Excellent service

Excellent service. Shutters measured, ordered and fitted with exemplary service.
Couldn’t recommend them highly enough. Also very very competitive and excellent value for money

7 November 2025
Unprompted review
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Reply from Shuttercraft

Hi Miltos,

Thank you for your wonderful review! We’re delighted to hear you’re happy with your shutters and the service you received. It’s great to know you found our pricing competitive and good value for money.

Best regards,
The Shuttercraft Team

Rated 5 out of 5 stars

My lovely shutters in front of my…

My lovely shutters in front of my French doors just finish off our lounge

27 October 2025
Unprompted review
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Reply from Shuttercraft

Hi Helen,

We’re really glad to hear you’re enjoying your shutters! It’s wonderful to know they’re adding that perfect finishing touch to your home.

Best regards,
The Shuttercraft Team

Rated 5 out of 5 stars

I highly recommend Shuttercraft Chelmsford

I highly recommend Shuttercraft - Chelmsford.
Excellent customer service received from Punita and Raj from the initial enquiry, first visit, quotation and installation.
Shutters were delivered within the estimated lead time and are of a very high standard of finish and expertly installed.
A pleasure doing business with Punita and Raj of Shuttercraft - Chelmsford.

17 November 2025
Unprompted review
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Reply from Shuttercraft

Hi Ian,

Thank you so much for your lovely review. We’re really pleased to hear you had a great experience from your first enquiry through to installation. It’s wonderful to know you’re happy with the quality and finish of your shutters.

It was a pleasure working with you. Thank you again for choosing Shuttercraft Chelmsford.

Best regards,
Punita and Raj

Rated 5 out of 5 stars

Great ongoing service

Steve and Andy were great getting my shutters originally fitted and years down the line, still providing great customer service. Thank you!

14 November 2025
Unprompted review
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Reply from Shuttercraft

Hi Louisa,

Thank you for your kind review. It’s great to hear you’re still happy with the service after all this time. We really appreciate it, and it was a pleasure to help you again.

Best regards,
Steve

Rated 5 out of 5 stars

Great Shutters.

From start to finish we were very pleased that we chose Shuttercraft to install our shutters.
At our initial appointment Steve offered advice and suggestions and we felt assured that our final choice was the right one.
The installation was completed carefully and all packaging was removed.
The shutters add privacy and warmth to our home as well as looking great!
Thank you.

7 November 2025
Unprompted review
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Reply from Shuttercraft

Hi Susan,

Thank you for your lovely review. I’m really glad you’re happy with the whole process, from the first appointment to the installation. It’s great to hear the shutters look good and are adding warmth and privacy to your home.

Thanks again for choosing Shuttercraft.

Best regards,
Steve

Rated 5 out of 5 stars

Very pleased with every aspect of the…

Very pleased with every aspect of the fitting of my new shutters,Andrew the fitter worked very efficiently, cleanly and friendly, the measurements were absolutely spot on fits perfectly and the quality is great, would highly recommend this company

13 November 2025
Unprompted review
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Reply from Shuttercraft

Hi Kim,

Thank you very much for your kind words. I’m really glad to hear you’re pleased with your new shutters and happy with the fitting. It was a pleasure to carry out the work for you, and I’m delighted the quality and fit are exactly what you were hoping for.

I truly appreciate your recommendation.

Best regards,
Andrew

Rated 5 out of 5 stars

Our park home has been transformed

Our park home has been transformed with top quality shutters.
Ben made an excellent job of fitting the shutters which are first class.

11 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words! We’re delighted to hear that you’re thrilled with your new shutters and how they’ve transformed your park home. It’s wonderful to know you’re enjoying the quality and finish.

Rated 5 out of 5 stars

Absolutely love these shutters

Absolutely love these shutters. The same man measured and then fitted when they arrived. He was so clean and tidy aswell and took all the rubbish with him.
10/10 from me.

8 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your fantastic review! We’re so pleased to hear how much you love your new shutters and that everything was completed to such a high standard. We really appreciate your 10/10!

Rated 5 out of 5 stars

Excellent communication, quality and fitting.

Very pleased with the quality of the shutters and service from Ben. They were on time and there was good communication throughout the process. The most important factor in my recommendation is the fitting which makes all the difference in an older property.

27 October 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your fantastic feedback! We’re so glad to hear you’re pleased with the quality of your shutters and the service you received. We truly appreciate your recommendation!

Rated 4 out of 5 stars

Quality shutters, long wait

**EDIT - in response to this review Andrew visited and fixed the issue with the shutter so thank you to Andrew for that. I still think an after-fitting courtesy call would be a good idea to address anything like this. But still, I can’t fault the response so I have raised the star rating too**

Quick reply and appointment for the measurements etc. Long wait for the shutters - over 3 months.
Fitting was efficient, clean and tidy.
One of the shutters doesn’t close completely flat like the others so it does let more light in on that one.
I was surprised there was no follow up call to check all was well or I would have mentioned it. The shutters were quite expensive - close to £1000 per window so I would have expected something.
But overall no major complaints and I’d recommend generally.

21 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your feedback and for taking the time to share your experience. We’re really pleased to hear that you’re happy with the quality of your shutters and the fitting service.
We’re sorry to hear that one of your shutters isn’t closing completely flat. We’ve been in touch, and we’ll see you soon to get this sorted.
Thank you again for your comments.

Rated 5 out of 5 stars

From ordering to fitting the Shutters…

From ordering to fitting the Shutters Shuttercraft have been amazing, Jim comes out and measures and he also fits them, this man knows everything to do with Shutters, and goes out of his way to make sure your happy with your Shutters and the fitting which is a truly professional first class job, and of course the prices were unbelievably amazing, we are so glad we chose Shuttercraft, before you try anyone else please try Shuttercraft first, highly recommended.

8 October 2025
Unprompted review
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Reply from Shuttercraft

Thank you for such a wonderful review, Henry! We’re so pleased to hear that you had a great experience from start to finish. We’re thrilled you’re happy with your shutters and really appreciate your kind recommendation.

Rated 5 out of 5 stars

An absolute pleasure to do business…

An absolute pleasure to do business with. Friendly and professional. Would highly recommend.

6 November 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience with us. It’s always a pleasure to provide friendly and professional service, and your recommendation means a lot to us.

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