Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. #5 of 39 best companies in Window treatment store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
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Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Choose Ben at Shuttercraft

After comparing quotes, we chose Ben for our shutters because he was knowledgeable, reassuring, and not pushy. He handled everything himself, installing shutters on all 27 windows in our 4-bedroom home, including two French windows. The results look fantastic and really open up the space. Ben’s pricing is reasonable, he offers a guarantee, and we highly recommend him.

30 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for the amazing review Jayne! I’m delighted you’re pleased with the shutters and the overall service. It was a real pleasure to work with you from start to finish. Enjoy your new shutters!

Rated 5 out of 5 stars

Anonymous

So very pleased with our new shutters, they have completed the decoration of our house and look amazing. Highly recommend Shuttercraft who make the process so easy from start to finish, always keeping you informed along the way. High quality product. Thank you Andy so much for such a professional service.

7 October 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your review! I’m thrilled to hear you’re so pleased with your new shutters and that they’ve finished off your home perfectly. It was a pleasure helping you, and I really appreciate your kind words about the service.

Kind regards,
Andy

Rated 5 out of 5 stars

Great service, great shutters

Would highly recommend. Ben was friendly and professional. Communicated well throughout, apologising and advising of a delay outside of his control.
The shutters look fantastic and were competently and efficiently installed by Ben. Very happy, thank you!

6 October 2025
Unprompted review
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Reply from Shuttercraft

Hi Harrison,

Thank you so much for your kind words! I’m really pleased you’re happy with your shutters and the installation. It was a pleasure working with you.

Kind regards,
Ben

Rated 5 out of 5 stars

You’ll be delighted !

You’ll be delighted if you order from Shuttercraft. The whole process from survey to fitting is really professional and the shutters are excellent quality.

16 September 2025
Unprompted review
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Reply from Shuttercraft

Hi Kerry,

Thank you so much for your kind words! I’m really pleased to hear you’re happy with the service and the quality of your new shutters.

Rated 5 out of 5 stars

Very Satisfied

Very professional first contact with all measurements etc taken at the time. Price quotation promptly provided and very competitive when comparing with alternate suppliers. Delivery lead time was a bit long but well worth the wait. Installation well done given the circumstances of very uneven and decrepit window frames in a 50 year old property. Very satisfied with the result as it upgrades the whole property.

27 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your wonderful feedback, Brian. We’re delighted to hear that you’re very satisfied with both the service and the finished result. We truly appreciate your patience with the delivery lead time, and we’re so pleased the shutters have helped to upgrade and transform your property.

Rated 5 out of 5 stars

Rahj and punita was a pleasure to deal…

Rahj and punita was a pleasure to deal with from estimates to fitting no hard sell very pleased with shutters would highly recommend to family and friends.

26 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your kind words Stephen! We’re so pleased to hear the whole process was a pleasure and that you’re happy with your new shutters. We really appreciate your recommendation to family and friends!

Rated 5 out of 5 stars

Brilliant company

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood to compare we got this quote promptly too. All easy to understand & clear to see any discount offered.
Shutters arrived within time agreed & fitting commenced within the week! So very pleased with the whole experience. No mess or fuss just quality. Our windows look fantastic & just love how they make our property look too. 😍

16 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your wonderful review Rose! We’re so pleased everything went smoothly from quote to fitting and that you’re delighted with your new shutters. Thank you again!

Rated 5 out of 5 stars

I love my new shutters

I love my new shutters. What a difference they make to our home. Shuttercraft are great to deal with, they were honest about delivery times and seamlessly fitted them on the day. There is a charge of £20 to remove the packing empty boxes though.

8 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your lovely review! We’re delighted to hear how much you love your new shutters and the difference they’ve made to your home. It’s great to know you found our team honest and easy to deal with, and that the fitting went smoothly on the day. Enjoy your beautiful shutters!

Rated 5 out of 5 stars

Brilliant service all round

Really happy with our new shutters Ben is very friendly, helpful and happy to give advice if needed. Customer service was excellent from start to finish. We can't fault the workmanship and would definitely recommend. Thank you Ben

24 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words. I’m really pleased to hear you’re happy with your shutters and the service you received from start to finish. We truly appreciate your recommendation and enjoy your new shutters!

Rated 5 out of 5 stars

Absolutely love our wooden shutters…

Absolutely love our wooden shutters they are brilliant…they really make our conservatory look like a new room …brilliant professional job & jim talked everything through & left the room gleaming…couldn’t have asked for any better ……

24 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your wonderful feedback. We're so pleased to hear you love your new shutters and that they’ve transformed your conservatory into a fresh new space. We're so glad you’re happy with the result!

Rated 5 out of 5 stars

Excellent Shutters and People…

Raj and Punita provide an excellent service and Raj installed quality shutters.
Genuine people, no big selling technique, we were very impressed by this husband and wife team.
Recommended.

10 September 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with your shutters and the service provided. We are so pleased to know our approach made a positive impression. We really appreciate your recommendation and for choosing Shuttercraft!

Rated 4 out of 5 stars

Very happy with the blinds and speed of…

Very happy with the blinds and speed of fitting on the day. The guys were friendly and tidy.

The only reason I didn't give 5 stars was the long wait between ordering and getting it fitted.

8 September 2025
Unprompted review
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Reply from Shuttercraft

Thank you for sharing your feedback. We’re so pleased to hear you’re happy with your new blinds and the service our team provided on installation day. We really appreciate your comments about the wait time too, we know it can feel long, and we’re always working closely with our suppliers to keep this to a minimum.

Rated 5 out of 5 stars

From start to finish -excellent

From start to finish -excellent! Thank you!

13 September 2025
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Reply from Shuttercraft

Hi Mary, thank you for your review. We’re glad you had a great experience from start to finish and hope you’re enjoying your shutters!

Rated 5 out of 5 stars

Brilliant Experience

Raj and Punita really listen to you! They understand your needs and offer suitable products to match. No sales pressure whatsoever. After confirming our choices, the process from ordering, communicating installation dates and to the day(s) of install was seamless with no stress or hassle. The shutters are brilliant and Raj's professionalism is excellent! Thank you for everything.

9 September 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words. It was a pleasure helping you with your shutters, and we’re delighted you’re happy with the experience. Best wishes, Raj & Punita.

Rated 5 out of 5 stars

Caf'e style shutters

We haf shuttercraft in design some caf'e style shutters to our requirements by andy and i have to say he was fantastic he also came back to install them11 weeks later and they fitted like a dream we are well pleased with them liasoned with steve during the process they make a great team together tip quality units and top quality experience from start to finish thank you guys

10 September 2025
Unprompted review
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Reply from Shuttercraft

Hi Clive, thank you for your lovely review. We pride ourselves on making your experience enjoyable, and we are so glad you love your shutters!

Rated 5 out of 5 stars

Really delighted

Really delighted with my new shutters. Ben was great to work with, he was very accommodating to my timescale and other trades in the house. Ben worked in a very limited space to fit the shutters! I really appreciated his patience!

27 August 2025
Unprompted review
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Reply from Shuttercraft

Hi, thank you for your lovely review. It was a pleasure helping you find a solution for your home. I'm glad you love your shutters!

Rated 5 out of 5 stars

A very smart addition to my patio.

I am very pleased with my new awning. Bit sad it took so long to install. But it was made to measure on my instructions. So the summer is over and it probably won't be used until next summer.

3 September 2025
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Reply from Shuttercraft

Hi Helena, thank you for your review. It was a pleasure helping you find a solution for your home, let's hope summer stays for a little longer so you can make the most of it this year!

Rated 5 out of 5 stars

Quality all the way

Quality all the way. Great product, fitting and expert installer. A double unit took just 90 minutes to install. The finish is superb. Would highly recommend Gene and the product.

3 September 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Hi Tony, thank you for your kind review. It was a pleasure helping you find a solution for your home. I'm glad you love your shutters and thank you for your recommendation!

Rated 5 out of 5 stars

Great shutters.

Great shutters.Good company. Well fitted by a courteous and professional tradesman.

30 August 2025
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Reply from Shuttercraft

Hi Steve, thank you for your great review. It was a pleasure helping you find a solution for your home, we hope you love your shutters!

Rated 5 out of 5 stars

Happy Customer

Excellent customer service, the shutters look great and were fitted perfectly, the rooms were all left clean and tidy afterwards. Thoroughly recommend this company.

12 August 2025
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Reply from Shuttercraft

Hi Susan, thank you for your lovely review. It was a pleasure helping you find a solution for your home. We're glad you love your shutters!

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