Sicily by Car Reviews 

Very nice staff.

Location is great for Malpensa travel logistics. I got great value with them.

Easy check in and check out. Very courteous and friendly staff. Made travel in Sicily easy! Would book again!

Excellent service as always. Friendly staff who could not be more helpful. Check in and out are very efficient.

Very clear process and instruction on arrival, easy hand back of vehicle at the end of the rental.

The reservation went well, the man at the office in Bologna was kind and correct.
One remark: the drop-off at the airport of Bologna is difficult to find, I think for every one who brings back a rental car for any rental firm.

I booked a prepaid week with Sicily by Car via Booking.com for pickup at Catania airport. On the scheduled pickup day the airport was closed and under red alert because of Mount Etna.

I contacted both Booking.com and Sicily by Car well before the pickup time and also tried calling Sicily by Car that morning. No one answered. The first reply came more than 10 hours later — after the scheduled pickup window had already passed because of the airport closure.

They then refused both a one-day pickup extension and any refund of the prepaid week.
A prepaid booking is of little use if the supplier cannot be reached until after the no-show window has closed, and there was no flexibility for a documented force-majeure event (airport closure / volcanic activity). Opening at 8am is not helpful if emails and calls are not answered until after 7pm.

I would have expected either a short pickup extension or a partial/full refund given the circumstances. I hope Sicily by Car and Booking.com will review this and offer a fair resolution.

Very disappointing experience with Sicily by Car. When I collected the vehicle, I was told that I had to purchase an additional insurance policy costing £209 to be allowed to take the car.

I explained that I had already purchased full insurance through Booking.com, but I was told this was not sufficient and that the local insurance was compulsory—not optional. I therefore felt I had no choice but to pay.

I have since been informed that this additional insurance should have been optional. Had this been explained honestly at the desk, I would not have purchased duplicate cover.

I have contacted Sicily by Car for clarification and a refund, but the matter remains unresolved. Customers should be given clear and accurate information and should never feel pressured into buying unnecessary insurance. Based on my experience, I would not use this company again.

Smooth pick up and drop off process. Really liked the service.

All worked well and efficiently. Good staff

I was physically attacked by their roadside assistance agent. They attempted to defraud me of €3000. Worst experience ever.

Very easy return. At the airport in Naples we had a problem with our original car because we had no physical card on us. Sicily car helped us out in the most uncomplicated and easy manner.

I booked a car via Sicilybycar app.
Very easy.
Pick-up was fast, but the car had many scars.
I decided to buy the "Scratch Insurance" instead of making the video and photos.
In returning the car the check was fast as I already had the insurance.

Very Nice Rent My 3 time in Sardignia always Good quality cars Price everything fine

I returned the car with a full tank of fuel, yet I was charged an additional $90 without any warning or explanation.

When I contacted them to ask about the charge, I was told that $20 was for fuel and $70 was a “service fee” for getting fuel — even though I have proof that the tank was full when I returned the vehicle.

I’ve since tried contacting them again and my emails are now being ignored.

BIG SCAM. They also make sure the office is closed when you return the vehicle, which means there’s no one available to inspect the car with you or address any issues before unexpected charges appear afterward.

Extremely disappointing experience. I would not rent from them again.

Got a lovely car in good condition, gave back a lovely car in good condition. No issues at all. Very nice staff and easy to deal with.

Very easy and very qualitative service. Amazing staff…we booked T2 MPX, but we landed in T1 and they helped us. Also the returning was very easy and clear.

Smooth and easy. One thing to be aware of though, when you book with discover cars and buy the full insurance they will still try and sell you insurance when picking up the car. Otherwise good service and fast pick and drop off.

Good price and friendly service, we will definitely use again.

Car tech in best condition, interior spotless, exterior not all clean, but ok.
Small Fiat 500 or Pandina would have been more fun to drive …
Service staff very friendly and helpful 😎.
Misleading road signs to car return at Cagliari airport - must follow „Arrivi“
Grazie

nonsense free booking, competitive prices, easy car pick up and good quality car...