Sicily by Car Reviews 

51,475
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,477 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff members for being exceptionally friendly, highly competent, and extremely efficient when handling vehicle pickups and rental documentation. People also appreciate the remarkably smooth and fast return process, noting that local agents are always ready to assist with a positive attitude. However, some customers also noted unexpected extra charges, deposits, or unclear billing discrepancies encountered after completing their overall vehicle rental period. A few other people also felt that certain cars suffered from mechanical issues, high mileage, or malfunctioning air conditioning units during their road trips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting helpful, friendly service and quick,... See more

Service

Clients share positive opinions on service, highlighting fast pick-up times, efficient vehicle handovers, and... See more

Product

Consumers find product to be a mixed experience, with many reviewers praising the vehicles as nearly new,... See more

Quality

Users describe positive interactions with quality, noting that vehicles are generally in excellent condition,... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the competitive rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful personal who help me to solved a situation whith my creditcard about diposition. It would be easier if the infosystem in the car were in languege you can understand ex. in english. It was... See more

Company replied

Rated 4 out of 5 stars

Car tech in best condition, interior spotless, exterior not all clean, but ok. Small Fiat 500 or Pandina would have been more fun to drive … Service staff very friendly and helpful 😎. Misleading... See more

Company replied

Rated 4 out of 5 stars

Professional pleasant staff helping us in perfect English. Suggested a change from the car we’d booked to a newer vehicle that she recommended was good to drive. No hard sell when we said we had our... See more

Company replied

Rated 4 out of 5 stars

The staff both on the desk and on the parking area at Verona airport were very friendly and patient. We made a last minute decision to change to an automatic which they sorted, and they helped change... See more

Company replied


Company details

  1. Car rental company

Written by the company

Sicily by Car S.p.A. Compagnia leader nel settore dell'autonoleggio, è stata fondata nel 1963 da Tommaso Dragotto, che ha iniziato la propria scommessa imprenditoriale con un parco auto costituito da una Fiat 1300, una Fiat 1100 e due Fiat 500. In seguito ad un programma di espansione aziendale e commerciale, e grazie all'esperienza e professionalità del team di Direzione che ha permesso alla Compagnia di diventare una vera realtà nazionale, dal 1997 la Sicily by Car , varca i confini regionali ed assicurandosi un mercato di più vaste dimensioni. Sicily by Car ha avuto nel corso degli anni uno sviluppo costante ed è presente in tutte le principali città italiane con oltre 60 uffici. Oggi dispone di una flotta di oltre 20.000 vetture. Nella nostra flotta potrai trovare dalle piccole utilitarie per spostarti agevolmente nel traffico cittadino, alle auto decappottabili per riscoprire il piacere di una guida brillante e dinamica, fino alle auto di lusso per non passare inosservati. Se ti occorre spazio per un soggiorno con la tua famiglia o con i tuoi amici più cari, una station wagon o un minivan 9 posti potrebbe essere la tua soluzione di noleggio su misura. Se hai bisogno di un mezzo per trasportare merci voluminose legate alla tua attività lavorativa o perché devi effettuare un trasloco, avrai a disposizione un'intera gamma di furgoni su misura per te. I nostri veicoli elettrici sono il vanto di un'azienda come la nostra, che da sempre guarda al futuro e che ha a cuore il rispetto dell'ambiente e lo sviluppo eco-sostenibile. Negli ultimi anni la nostra offerta si è ampliata per venire incontro alla domanda di flessibilità da parte della clientela. Oltre al rent a car a breve termine e a prezzi economici, da sempre il nostro core business, nei nostri uffici in Italia si sono aggiunte nuove soluzioni di noleggio auto.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51k reviews

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4.4

All reviews

(51,475)

10,236 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good and friendly service

Very good and friendly service. The people were very helpful and good to reach.

19 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Teoman! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

Renting a car at the airport of Catania

The booking process was easy, everything was clear, you can book a car without credit card. The staff was friendly, the car was new and it's easy to take it from the airport of Catania and leave it back.

15 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

I would like to thank you for your…

I would like to thank you for your excellent service. I really appreciate how professionally you work and how quickly you respond to emails.

The change of my drop-off location from Naples to Rome was handled very smoothly and efficiently. Your colleague in Rome was also extremely professional and completed everything very quickly.

I am very satisfied with your service and truly appreciate your support throughout the entire rental.

Thank you very much!

18 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 1 out of 5 stars

A terrible experience

A terrible experience. They charged 600 euros to the credit card for non-existent damage, taking advantage of two women traveling to visit their daughter and sister who had just passed away. Parasites.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Sicily by car are very helpful easy to…

Sicily by car are very helpful easy to check in and collect and return the car

18 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

Absolutely smooth experience without…

Absolutely smooth experience without any problems

18 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Patrik! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

The staff is kind and helpful They…

The staff is kind and helpful They speak good English very pleasant because my Italian isn’t great. Clean car and easy to find

18 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback Pascalle! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

I rented a car from Olbia airport in…

I rented a car from Olbia airport in Sardinia last week and am very happy with the service provided. The rental desk was extremely busy but the staff were so efficient and friendly at the same time. There is a great ticket system in place so that you get a place in the queue and despite how busy it was the whole process only took 20 minutes to get the keys to the vehicle. I can't praise the staff there enough for how well they were dealing with the many people there and doing their jobs very well under a lot of pressure. The car was great, the drop off was smooth and I didn't get any issues or surprise charges. Very happy, thank you!

11 September 2026
Unprompted review
Sicily by Car logo

Reply from Sicily by Car

Your review has totally cheered us up Rosie! Thank you for taking the time to leave us some nice words. We are glad we were able to satisfy you and hope you will continue to be satisfied with our services!
Marcello

Rated 5 out of 5 stars

I like very much all the service

I like very much all the service, but I would like much more if I can get my invoice at the moment, printed or by email. Not to wait more than one week to get it online.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

Lovely car

Lovely car, need better guidance on returning the car, hard to find.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Marcello

Rated 4 out of 5 stars

Alagna Valsesia MG Linate Airport

Very helpful personal who help me to solved a situation whith my creditcard about diposition. It would be easier if the infosystem in the car were in languege you can understand ex. in english. It was very irritateble sound when the car gave warningsignals if you just go over speedlimits. You can't fix it becaeuse that the infosystem were in italian. We didn't know that we have to inform the staff before we leave, after the pickup, about what kind of damage the car has when we checked it.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella

Rated 5 out of 5 stars

Good cars

Good cars . Really excellent staff and service . I travel to Pisa every 6 weeks or so and I plan to make Sicily by Car my first choice rental . Thank you

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! We are happy to read your comment, we look forward to seeing you soon in our offices for your next rentals!
Donatella

Rated 4 out of 5 stars

Helpful staff and great overall renting…

Helpful staff and great overall renting experience. What we did not like was the milage of the car, over 80000 km, although the interior was in good conditions.

5 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy that your experience was positive and we will work hard to earn 5 stars next time!
Marcello

Rated 4 out of 5 stars

All over a good service

All over a good service, booking, collecting and returning af the car.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Donatella

Rated 4 out of 5 stars

Professional pleasant helpful staff

Professional pleasant staff helping us in perfect English. Suggested a change from the car we’d booked to a newer vehicle that she recommended was good to drive. No hard sell when we said we had our own excess insurance.
Car was excellent and drop off very quick and easy.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy that your experience was positive and we will work hard to earn 5 stars next time!
Marcello

Rated 5 out of 5 stars

Quick check in and checkout

Quick check in and checkout. I appreciated all documents upon checkin and checkout were sent immediately. That gave me an understanding there are no issues or something i should pay attention to. I received a new vehicle and was exactly what I requested. Very pleased with that. The self checkin system did not work but someone came shortly after we called.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Aniz! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 4 out of 5 stars

The ease of collection and more…

The ease of collection and more particularly, the ease of the drop off when we were slightly pushed for time. The staff were friendly and helpful and pointed out the small scuffs, etc. that were present when we took the car, suggesting we take photos to avoid any issues on the return of the car - which there weren't. The car was precisely the model we wanted - so often it's not which can lead to unnecessary problems about size, luggage space, etc. The booking process was also straightforward - it's the third time we've used Sicily by Car in fact and have never been disappointed.

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy that your experience was positive and we will work hard to earn 5 stars next time!
Marcello

Rated 5 out of 5 stars

All great and easy

All great and easy

17 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

We drove during 800 km all over West…

We drove during 800 km all over West Sicily. Bad and even awful roads throw the mountains in the centre of Sicily (Agrigento-Piazza Armerinan-Gangi, Cefalù).
We chose the right car for that : not too large for little streets, enough powerful to drive in mountains.
The staff was fair, competent.
A real problem : it's impossible to read and understand all conditions of booking (too much pages) in so less time. So we have to be confident in your loyalty.

16 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking the time to leave a review about your 5 star experience!
Donatella

Rated 5 out of 5 stars

Great service and the rental office in…

Great service and the rental office in terminal 1 Malpensa AirPort, Aryana was the agent, she was fast to process everything, very helpful and explained everything with a smile. Definitely going to rent again from the same company. Such service is always a bonus point.

16 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! We are happy to read your comment, we look forward to seeing you soon in our offices for your next rentals!
Donatella

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