I have nothing negative to say! The response to my request for medication was quick and efficient. The package arrived on one of the hottest days of the year. I was worried because I knew that the med... See more
Company replied
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Review summary
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What people talk about most
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I was expecting this to be expensive, but I got next day delivery and at a price that was less than the NHS prescription cost when I went to the GP to discuss it more in person. As a private prescript... See more
Company replied
My prescription (which was out of stock almost everywhere) was easy to order, pay for and receive at home in a couple of days, delivered on a Sunday.
Great service The prescription was well packaged with care including box foil container and ice pack Staff are helpful and friendly especially Abersheik Thank you guys
Company replied
Company details
- #64 of 103 best companies in Pharmacy
- #67 of 112 best companies in Online Pharmacy
Written by the company
At Signature Pharmacy, we have made it our mission to provide a fast, free and discrete medication delivery service for your private and NHS prescriptions.
Written by the company
- UK Registered Pharmacy
- We are an online pharmacy regulated and registered with the General Pharmaceutical Council and we are an NHS service provider
- Deliveries 7-days a week
- We deliver 7-days-a-week across the UK. We are open from 9 am - 5 pm Monday to Friday and 9 am - 1 pm on weekends.
- Free Prescription Delivery Service
- We deliver your private prescriptions and NHS prescriptions for free seven days a week within London and next day nationwide.
NHS Repeat Prescriptions
Get Your NHS Prescriptions Delivered For Free
Are you looking for an easy way to manage your repeat prescription? We understand how hard it can be to find the time to visit your GP or pharmacy to collect your medication. With our free prescription delivery service, you can manage your prescriptions on the move and have your medicines delivered directly to your door. Find out more and sign up online at https://www.signaturepharmacy.co.uk/nhs-prescription-delivery/
Contact info
Unit 9, Concord Business Centre, Concord Road, London, W3 0TJ, London, United Kingdom
- 0330 111 0440
- support@signaturepharmacy.co.uk
- signaturepharmacy.co.uk
4.6
Excellent
4k reviews
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Great customer service
Great customer service - local pharmacies couldn’t help at all. This is my second time using Signature pharmacy and I will definitely use them again, and recommend them wholeheartedly!
19 July 2026
Reply from Signature Pharmacy
Dear Claire,
Thank you so much for taking the time to share your wonderful 5-star review with us.
We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.
At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.
Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.
With our sincere thanks and warm wishes,
Signature Pharmacy Team
Very pleased with the service
Very pleased with the service. They delivered my medication within the timeframe that they promised.
6 July 2026
Reply from Signature Pharmacy
Dear Danny,
Thank you so much for your kind 5-star review.
We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.
Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Isabelle,
Thank you so much for your lovely 5-star review.
We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.
Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Quick and efficient service
17 July 2026
Reply from Signature Pharmacy
Dear Minal,
Thank you for your lovely review.
We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.
Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.
With our sincere thanks and best wishes,
Signature Pharmacy Team
I recently started using Benenden for…
I recently started using Benenden for my health and the little money I've left goes into paying them
17 July 2026
Reply from Signature Pharmacy
Dear Marie,
Thank you for taking the time to leave us a 4-star review.
We appreciate your feedback and are pleased to hear about your experience with Signature Pharmacy. We understand that healthcare costs can be an important consideration, and we are always committed to providing a reliable and supportive service for our patients.
If there is anything further we can do to improve your experience and make your next interaction with us a 5-star one, we would be grateful for your feedback.
Thank you again for choosing Signature Pharmacy.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Reuben,
Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.
Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.
We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.
Thank you once again for your support. We look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Sorted me out with urgent antibiotics…
Sorted me out with urgent antibiotics to address an infected insect bite.
17 July 2026
Reply from Signature Pharmacy
Dear Peter,
Thank you for your lovely review.
We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.
Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.
With our sincere thanks and best wishes,
Signature Pharmacy Team
First time user
First time user, process was easy and delivery arrived quicker than stated. Items were secure and packaged well.
17 July 2026
Reply from Signature Pharmacy
Dear Alison,
Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.
Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.
We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.
Thank you once again for your support. We look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Great company for service and…
Great company for service and delivery,being informed of delivery time and date
29 June 2026
Reply from Signature Pharmacy
Dera Paula,
Thank you so much for taking the time to leave us your kind feedback.
We are delighted to hear that you had a positive experience with our service and delivery. We understand how important it is to have clear communication and be kept informed about when your medication will arrive, and we are pleased that our delivery updates helped provide a smooth and convenient experience.
Our team works hard to ensure every order is handled with care and that patients receive a reliable and efficient service.
Thank you again for choosing Signature Pharmacy. We truly appreciate your support and look forward to assisting you with your future orders.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Claire,
Thank you so much for your kind 5-star review.
We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.
Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
OMG…fantastic system and service
OMG…fantastic system and service! If only everything operated like this. Seamless delivery. Thank you.
16 July 2026
Reply from Signature Pharmacy
Dear Joanne,
Thank you so much for taking the time to share your wonderful 5-star review with us.
We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.
At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.
Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.
With our sincere thanks and warm wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Caroline,
Thank you so much for your lovely 5-star review.
We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.
Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Bernadette,
Thank you for your lovely review.
We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.
Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Very quick and easy
15 July 2026
Reply from Signature Pharmacy
Dear Orla,
Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.
Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.
We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.
Thank you once again for your support. We look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Renata,
Thank you so much for your kind 5-star review.
We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.
Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Reply from Signature Pharmacy
Dear Tatiana,
Thank you so much for your lovely 5-star review.
We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.
Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Everything worked
Everything worked. In these days, that is an example that deserves kudos.
14 July 2026
Reply from Signature Pharmacy
Dear Patrick,
Thank you for your lovely review.
We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.
Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Prompt and efficient.
14 July 2026
Reply from Signature Pharmacy
Dear Samantha,
Thank you so much for your kind 5-star review.
We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.
Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
Very fast delivery
14 July 2026
Reply from Signature Pharmacy
Dear Dmitriy,
Thank you so much for your lovely 5-star review.
We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.
Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.
With our sincere thanks and best wishes,
Signature Pharmacy Team
I had to contact the pharmacy and was…
I had to contact the pharmacy and was told I had been contacted about a delay in sending medications as one was not in stock and an answerphone message had been left but there was no answerphone message. I made it clear my preferences for how I would then like to then proceed but the person/people I spoke to and/or emailed with I felt were not being completely honest, I had to press forcefully to get the outcome I finally did which was to instead take the prescription to my local pharmacy but even when I did that I needed to call Signature again to sort out an issue so the pharmacy I went to in person could process the prescription.
13 July 2026
Reply from Signature Pharmacy
Dear Mark,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the frustration and inconvenience caused.
We understand how disappointing it must have been to experience a delay with your medication, particularly when there was confusion regarding our attempts to contact you. We apologise if you did not receive our voicemail or if our communication was not as clear as it should have been.
We are also sorry to hear that you felt you had to repeatedly follow up and push for a resolution. This is not the level of service we aim to provide. We appreciate your patience while the matter was resolved and apologise that additional contact was required before your local pharmacy was able to process your prescription.
Your feedback is important to us and has been shared with the relevant teams so we can review both our communication process and how we manage situations involving stock availability and prescription transfers. We are committed to learning from experiences such as yours and improving the service we provide.
Please accept our heartfelt apologies once again. We genuinely value your feedback, as it helps us review our processes and improve the experience for all of our patients. We hope you might consider giving Signature Pharmacy another chance in the future, as we would greatly appreciate the opportunity to restore your confidence in our service and provide you with the level of care that we strive to deliver every day.
If you would like to discuss your experience further, please contact our Support Team by calling 0330 111 0440 or emailing support@signaturepharmacy.co.uk. We would welcome the opportunity to speak with you directly and address any remaining concerns.
Many thanks – Signature Pharmacy Team
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