Signature Pharmacy Reviews 

3,764
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,619 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast, efficient shipping, noting that their necessary medical items arrive securely packaged and are carefully kept cool throughout transit. People find the online ordering process exceptionally simple and convenient, highlighting that it successfully saves them stressful and unnecessary trips to a physical pharmacy. However, some customers also noted occasional instances of delivery delays, unexpected scheduling discrepancies, and frustrating communication issues regarding expected arrival times. A few reviewers experienced notably slow dispatch times or reported that their packages took significantly longer than initially promised to reach their final destinations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that medications arrive quickly, securely,... See more

Service

Clients share positive opinions on service, highlighting efficient, professional, and prompt delivery of... See more

Order

People report positive experiences with order, highlighting a smooth and efficient process. Consumers... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Consumers consistently... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion on quality and condition.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have nothing negative to say! The response to my request for medication was quick and efficient. The package arrived on one of the hottest days of the year. I was worried because I knew that the med... See more

Company replied

Rated 5 out of 5 stars

I was expecting this to be expensive, but I got next day delivery and at a price that was less than the NHS prescription cost when I went to the GP to discuss it more in person. As a private prescript... See more

Company replied

Rated 5 out of 5 stars

My prescription (which was out of stock almost everywhere) was easy to order, pay for and receive at home in a couple of days, delivered on a Sunday.

Rated 5 out of 5 stars

Great service The prescription was well packaged with care including box foil container and ice pack Staff are helpful and friendly especially Abersheik Thank you guys

Company replied


Company details

  1. #67 of 105 best companies in Pharmacy
  2. #69 of 113 best companies in Online Pharmacy

Written by the company

At Signature Pharmacy, we have made it our mission to provide a fast, free and discrete medication delivery service for your private and NHS prescriptions.

Written by the company

UK Registered Pharmacy
We are an online pharmacy regulated and registered with the General Pharmaceutical Council and we are an NHS service provider
Deliveries 7-days a week
We deliver 7-days-a-week across the UK. We are open from 9 am - 5 pm Monday to Friday and 9 am - 1 pm on weekends.
Free Prescription Delivery Service
We deliver your private prescriptions and NHS prescriptions for free seven days a week within London and next day nationwide.

NHS Repeat Prescriptions

Get Your NHS Prescriptions Delivered For Free

Get Your NHS Prescriptions Delivered For Free
Are you looking for an easy way to manage your repeat prescription? We understand how hard it can be to find the time to visit your GP or pharmacy to collect your medication. With our free prescription delivery service, you can manage your prescriptions on the move and have your medicines delivered directly to your door. Find out more and sign up online at https://www.signaturepharmacy.co.uk/nhs-prescription-delivery/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.6

All reviews

(3,764)

1,487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

20 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Sankar,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Ordered one day and received…

Ordered one day and received prescription the next day, great service.

20 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Joan,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

Efficient

Met the time scales and efficient

20 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Neeta,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Leonard,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Jenifer,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Excellent Service

20 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Karen,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

Very fast

Fast filling the prescription and delivery.
Even on a Sunday.

19 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Lea,

Thank you so much for taking the time to leave us such a wonderful 5-star review.

We're absolutely delighted to hear that you had a positive experience with Signature Pharmacy. Reading feedback like yours is incredibly rewarding for our entire team, and we're so grateful that you chose to share your experience with others.

Our goal is always to provide a service that is professional, reliable, and as straightforward as possible, so it's fantastic to know that we were able to meet your expectations. Every member of our team works hard to ensure our customers feel supported throughout their journey, and your kind words are a real reminder of why we do what we do.

Thank you again for choosing Signature Pharmacy and for placing your trust in us. It has been a pleasure to support you, and we truly appreciate your recommendation. We look forward to helping you again in the future whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

fast and on time

The product was delivered fast and on time. It was in a very good condition when it arrived, there was no concerns about it being left in the heat, the package was great.

18 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Susan,

Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.

Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.

We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.

Thank you once again for your support. We look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Great customer service

Great customer service - local pharmacies couldn’t help at all. This is my second time using Signature pharmacy and I will definitely use them again, and recommend them wholeheartedly!

19 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Claire,

Thank you so much for taking the time to share your wonderful 5-star review with us.

We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.

At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.

Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.

With our sincere thanks and warm wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. They delivered my medication within the timeframe that they promised.

6 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Danny,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Speedy delivery!

Speedy delivery!

17 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Isabelle,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Minal,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 4 out of 5 stars

I recently started using Benenden for…

I recently started using Benenden for my health and the little money I've left goes into paying them

17 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Marie,

Thank you for taking the time to leave us a 4-star review.

We appreciate your feedback and are pleased to hear about your experience with Signature Pharmacy. We understand that healthcare costs can be an important consideration, and we are always committed to providing a reliable and supportive service for our patients.

If there is anything further we can do to improve your experience and make your next interaction with us a 5-star one, we would be grateful for your feedback.

Thank you again for choosing Signature Pharmacy.

With our sincere thanks and best wishes,
Signature Pharmacy Team

Rated 5 out of 5 stars

Excellent service

Excellent service

17 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Reuben,

Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.

Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.

We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.

Thank you once again for your support. We look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Sorted me out with urgent antibiotics…

Sorted me out with urgent antibiotics to address an infected insect bite.

17 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Peter,

Thank you for your lovely review.

We're so pleased to know that your experience with Signature Pharmacy was a positive one. Hearing that we've provided the service our customers deserve is always incredibly rewarding, and your kind words have been shared with our team.

Thank you for trusting us with your care and for recommending our service. We genuinely appreciate your support and look forward to being here for you whenever you need us.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

First time user

First time user, process was easy and delivery arrived quicker than stated. Items were secure and packaged well.

17 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Alison,

Thank you for your wonderful review and for awarding us 5 stars.
We truly appreciate you taking the time to share your experience.

Positive feedback like yours means so much to everyone at Signature Pharmacy and motivates us to continue delivering the highest standard of care and service.

We're so pleased that we were able to meet your expectations, and we hope your experience gives others confidence when choosing Signature Pharmacy.

Thank you once again for your support. We look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Great company for service and…

Great company for service and delivery,being informed of delivery time and date

29 June 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dera Paula,

Thank you so much for taking the time to leave us your kind feedback.

We are delighted to hear that you had a positive experience with our service and delivery. We understand how important it is to have clear communication and be kept informed about when your medication will arrive, and we are pleased that our delivery updates helped provide a smooth and convenient experience.

Our team works hard to ensure every order is handled with care and that patients receive a reliable and efficient service.

Thank you again for choosing Signature Pharmacy. We truly appreciate your support and look forward to assisting you with your future orders.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Easy

Easy, fast service, exactly how it should be

14 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Claire,

Thank you so much for your kind 5-star review.

We're thrilled to hear that you had a great experience with Signature Pharmacy. Your feedback means a lot to our team and we truly appreciate you taking the time to share it.

Thank you for your continued trust and support. We look forward to providing you with the same high level of service in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

OMG…fantastic system and service

OMG…fantastic system and service! If only everything operated like this. Seamless delivery. Thank you.

16 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Joanne,

Thank you so much for taking the time to share your wonderful 5-star review with us.

We’re truly grateful for your kind feedback and are delighted to hear that you had such a positive experience with Signature Pharmacy. Knowing that we have been able to provide a service that made things easier and more convenient for you means a great deal to our whole team.

At Signature Pharmacy, we always strive to deliver a service that is professional, dependable, and centred around our customers’ needs. Your feedback is a lovely reminder that the care and dedication our team puts in every day is making a real difference.

Thank you once again for choosing Signature Pharmacy and for trusting us with your care. We genuinely appreciate your support and your recommendation, and we look forward to continuing to provide you with the same high standard of service whenever you need us.

With our sincere thanks and warm wishes,

Signature Pharmacy Team

Rated 5 out of 5 stars

Great service- thank you.

Great service- thank you.

15 July 2026
Signature Pharmacy logo

Reply from Signature Pharmacy

Dear Caroline,

Thank you so much for your lovely 5-star review.

We're delighted to hear that you had a positive experience with Signature Pharmacy. Your kind words mean a great deal to our team and encourage us to continue providing the reliable and caring service our customers deserve.

Thank you for choosing Signature Pharmacy. We truly appreciate your support and look forward to helping you again in the future.

With our sincere thanks and best wishes,

Signature Pharmacy Team

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