Silencer Central Reviews 27,459

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the entire process smooth and efficient. The service is frequently highlighted as excellent, with many people appreciating how the company handles all the complexities, making the experience hassle-free. Consumers are particularly impressed with the quality of the products and the exceptional customer service, noting the ease of the user experience and the streamlined process. However, some customers also noted issues with communication and product quality, describing their experience as unprofessional. A few people were dissatisfied with the customer service, mentioning difficulties in getting clear information and feeling misled about process timelines.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of the staff. Many... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness, helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the process as easy,... See more

Based on these reviews

Rated 5 out of 5 stars

the people at silencer central were very helpful they even called me to let me know i still needed one thing i forgot to do. advised the best way was a trust and it would be a couple of weeks longer.... See more

Company replied

Rated 5 out of 5 stars

This is my second suppressor with SC, the SC process has significantly improved in the last year. Order day was approx 30 minutes total, all forms etc filled out (made easier because everything was on... See more

Company replied

Rated 5 out of 5 stars

SC’s service is off the charts, especially when you think about how many places have ZERO customer service anymore. The process was easy, and it’s even more impressive when you start looking into doi... See more

Company replied

Rated 5 out of 5 stars

Overall experience was great, all the hassle aspects are handled by them. Professional and efficient. Obviously they know the whole process inside and out. Gets steps done very quickly. The Tax St... See more

Company replied


Company details

  1. Hunting Shop

Written by the company

Since 2005, Silencer Central makes it simple to own a silencer. We do all the work for you. It really is as easy as 1-2-3! Select your silencer, we manage the paperwork, and ship directly to your front door once approved. Our experts will help find the right silencer for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Company

Going through Silencer Central is as easy as it gets. The process is fast and smooth every step of the way, and they keep you informed where your at in the process.

23 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We think you're great, too, Rick! Thanks for the review--and for your business!

Rated 5 out of 5 stars

Awesome

Awesome, easy, accurate, and fast.

23 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Glad to hear it--thank you!

Rated 5 out of 5 stars

Silence and Central

Very straightforward anytime I had a question and I called during business hours never had to wait there. Was somebody very knowledgeable and ready to help.
Thank you

18 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're so glad we could assist you!

Rated 5 out of 5 stars

The process was seamless the only…

The process was seamless the only improvement I would suggest is finding a better mail carrier USPS was very slow and getting finger prints delivered other than that they were spot on perfect!!!!

23 March 2026
Unprompted review
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Reply from Silencer Central

Thanks so much for the candid feedback. USPS is sooooo slow! We are actively looking at ways to improve this part of the experience. So happy to hear other than that it was perfect for you!

Rated 5 out of 5 stars

Get them before it’s to late!!!

Been a great experience so far staff is friendly knowledgeable and on top of everything step of the process. I will highly recommend them to all my friends and already recommend a few there.

20 February 2026
Unprompted review
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Reply from Silencer Central

Thank you so much for the recommendation, Gary!

Rated 3 out of 5 stars

5 days after approval, still not shipped out

Edited: If you need it right upon approval, go with local. Silencer central is great, just adds about a week to 10 days to receive your item after ATF approval.

They do care about their customers. And great for first time going through the process, just lengthens the time to hand for your items. The sacrifice for simplicity.

Update: exactly 14 days after approval, I received my item.

14 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Hi Andrew, we're so sorry for your experience. It's certainly not common nor the level of service we strive to provide. We'd like to make it right for you - a member of our customer service team will be in touch shortly. Thank you!

Rated 4 out of 5 stars

Watch for two pitfalls in the sale.

This is the second purchase I have made from Silencer Central. The sale went smoothly. However, there are two points that buyers must know. First, SC automatically pads the sale by charging $9.95 plus tax for a fingerprint card kit, although they already have your original fingerprints on file and use them to submit the ATF application. Second, it has now been 7 days since I received ATF approval of my application and SC has yet to ship my suppressor from their warehouse to their designated state shipping center. So, after waiting for over 3 weeks for ATF to approve your application, do NOT expect a quick turnaround by SC to get your suppressor to you even if it has been completely paid. By the way, when I inquired about the shipping, Customer Service responded "... today or tomorrow ...". That was 3 days ago and still no shipment.
03/18/2026 - Update - Silencer Central contacted me regards my review. They have reimbursed me for the fingerprint card charges and explained that their online system does not recognize former customers when placing an order. Thus, the automatic charge for the cards. We discussed the online software issues, but nothing will be done to resolve the ongoing issue. They did state that calling SC and ordering over the phone probably would not have resulted in the additional charge. They also apologized over not meeting their standard 24-48 business hours to ship suppressors once ATF approves the application. But the volume of sales since the end of the $200 ATF fee has resulted in a massive increase in sales volume. I stand by my earlier information so that repeat customers know of the pitfalls but thank SC for taking the time to follow-up on my comments.

9 March 2026
Unprompted review
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Reply from Silencer Central

Hi Daniel, we know it's easy to be a cynic these days and assume negative intent, but that's not how we operate! The fingerprint card is added to the cart automatically, but you can remove it if you don't need it prior to check out. The federal government does also require that we notify the chief law enforcement officer in your jurisdiction that we are shipping an NFA item to you and then we have to wait 7 days from their acknowledgement of that notification before we can ship to you. If that was not done prior to your ATF approval, that's likely why the added time. Most shipments leave our warehouse within 24-48 hours of all legal requirements being met. That being said, we want you to be satisfied with your experience! Please respond to the Trust Pilot request for your contact information so we can reach out! Thank you!

Rated 5 out of 5 stars

Top Tier Service.... WOW!

First time customer of SC but not my first NFA item buying experience. Ordering, filling out the necessary forms was very easy to get the process started. I did have a delay in the shipping back and forth between SC for the fingerprint kit but this is due to severe weather delays and not SC so no worries there. ATF approval in less than 24hrs and product in hand in 5 weeks start to finish. Having waited 9+ months in the past I always go into these with a measure of patience but came away thrilled with the speed of the entire process and the professionalism and efficiency of SC. There is one step where you're requested to call in briefly and the staff was very friendly and professional. While the NFA covers suppressors this is the best way to do it and I feel confident working with SC again in the future. Thanks so much!

25 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thank you so much for the vote of confidence--and for your business. We appreciate you and are happy to help!

Rated 5 out of 5 stars

Easypeasy

Customer service was very
Helpful every
Step of the way

9 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We love to hear it! Thank you!

Rated 5 out of 5 stars

Absolute best experience

Absolute best experience! First time purchasing a suppressor and their website made it easy to compare and their staff were quick to help me with questions when I called.

18 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're thrilled you've had a great experience. Thank you for your business!

Rated 5 out of 5 stars

Outstanding suppressors

Outstanding suppressors, excellent customer service. They walk you through the entire purchase process and then it’s delivered to your door. I can’t say enough good things about Silencer central except I highly highly recommend them!

3 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thank you so much for the highest recommendation! We appreciate you!

Rated 5 out of 5 stars

Easy

The second order is even easier.

2 March 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Sure is! Thanks for your loyalty, Tom!

Rated 5 out of 5 stars

Silencer central made this process so…

Silencer central made this process so easy and fast! I would definitely recommend them to anyone purchasing a suppressor or a trust!

12 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thank you so much for the recommendation, Jason! And, thank you for your patronage--we look forward to serving you again soon!

Rated 1 out of 5 stars

Banish 9k for my Springfield Kuna--RIPOFF

I bought a Banish 9k for my Springfield Kuna. There was almost no difference in decibels. I fired the first round and immediately had to put ear protection on. I notified the company and was told "the 9k is only meant to take the edge off." I responded that it was an almost insignificant edge and there's nothing on their website that warns customers that the 9k is only meant to "take the edge off." You can't return suppressors so this was $750 bucks, gone, and nothing to show for it.

23 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Hi Sam, we'd love to hear more about your experience to help make it right. Unfortunately, we can't definitively identify you in our system for contact information with your review alias. Can you please respond to the Trust Pilot request with your contact information? Thank you.

Rated 4 out of 5 stars

Right on the money

Everything they offered in the site has up to now been very satisfactory. My only complaint would be the insisting emails trying to remind me of doing my part. When I forked out that money, I knew that I had to follow all steps carefully and on time. Now I’m waiting to get notified that my silencer is on its way.

17 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thanks for the feedback!

Rated 5 out of 5 stars

Silencer Central staff is knowledgeable…

Silencer Central staff is knowledgeable and very helpful. Walking me through the buying process making it a easy transaction

4 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're so glad we could make it easy for you. Thank you for your business and for the review!

Rated 3 out of 5 stars

At first it was like pulling teeth to…

At first it was like pulling teeth to talk with someone about my past purchase and what happened with that definitely not a good experience but with my second purchase Mr. Steven made everything right and made it extremely simple he actually wanted to talk and help with my issues I was having with past purchase and the guy's i spoke with before him thanks for the help Steven

19 February 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're so sorry to hear of your past challenges - but we are glad that Steven could make it right for you. Thank you for the feedback!

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