Iv just purchased silk and bubble, not even exajurating I used it for the first time yesterday as a 10 min treatment after washing my hair firstly IT SMELLS DIVINE, secondly I cant belive how smoot my... See more
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I ordered the besties bundle mask x2 and I only received one bundle. I have emailed the team several times also via Instagram, filled in online form, Facebook messenger and have had no reply back. Abs... See more
Company replied
I wish I had read the reviews before placing an order. I ordered the ultimate bundle, more than a month ago and still not received my order despite chasing them up via email and social media. Appallin... See more
the hair mask is quite an expensive product but worth the price. for a first timer, i’ve only used it twice in one week and the results were amazing, my hair literally feels so soft & shinier with les... See more
Company replied
Company details
Written by the company
Silk & Bubble are no ordinary brand. Striving to develop a product born of the company’s ethos and values while cultivating a formula that delivers ground breaking results has been no easy task. This 100% organic, vegan and cruelty free super nourishing hair growth mask takes your haircare regime to another level. A glorious medley of coconut, fig, aloe vera and argan oil gently replenish and restore dry and damaged hair while blessing your locks with the strength and body you never thought possible.
Contact info
Unit 5, Cunningham Court, Lions Drive, Blackburn , BB1 2QX, Blackburn, United Kingdom
- info@silkandbubble.com
- silkandbubble.com
2.7
Poor
756 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thicker hair!
I'm now on my second silk and bubble hair mask, not only does it smell great, it has encouraged hair growth and made my hair much thicker!
12 October 2021
Amazing one of the BEST ones on the…
Amazing one of the BEST ones on the market 10/10 for quality and smell. 100% effective product
11 October 2021
This hair mask is lifechanging!
I LOVE this hair mask! I've been using it for a couple of months now and my hair feels incredible. Everytime there's an offer on I stock up! I have also gifted it to a couple of friends that are struggling with their hair (good old age and hormones) and they've also seen a big improvement in their hair after a few uses.
21 September 2021
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that our hair mask has been amazing for you and has made a big improvement to the health and appearance of your hair.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're delighted to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
We also appreciate your recommendation of Silk and Bubble to your friends, and we're glad to hear that our hair mask has helped them as well. Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
The best
This hair mask is so amazing.
If you struggle with build up or dry hair this product is for you.
It works for all hair types and doesn’t weigh your hair down.
10/10.
13 September 2021
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that our hair mask has been amazing for you and has helped with buildup or dryness.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. It's great to know that our hair mask has exceeded your expectations and has contributed to the overall health and appearance of your hair.
We take pride in formulating our products to work for all hair types and without weighing hair down. Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Never got my shippment and charged for delivery
I waited for a long time and i never received my shippment and when I contacted silk and bubble they didn't have and answer why the courier had not contacted me and returned the shippment I was not refunded with the full amount they deducted the shippment cost which was not my fault and should have been borne by silk and bubble since I provided them with my full info ..... very disappointing I should have been refunded with the full amount , I'm never ordering from silk and bubble site again and would definitely not recommend anyone to do so....
2 September 2021
Reply from Silk & Bubble
We're sorry to hear that you had a negative experience with Silk and Bubble and that you did not receive your shipment. We understand how frustrating this must be, and we apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
Regarding the shipping cost deduction from your refund, we apologize for any confusion or inconvenience this may have caused. We will investigate this issue and ensure that we provide a timely and satisfactory resolution.
Thank you for your feedback, and we apologize again for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide a better experience.
I can’t believe I’m writing a 2 star…
I can’t believe I’m writing a 2 star review on a product I used to love so much it was my go to hair mask on a Friday after work, just used to sit back and relax whilst watching Netflix. Recently noticed lumps in my hair masks i thought it was a one off in the last batch so I wrote a complaint/query letter to the owner but she didn’t even respond. So I brought this order the one I’m reviewing now and I opened a fresh one out of the box took the seal off and again there was lumps in the mask as if has gone off?? I’m not sure if that’s possible as the one (one of the 6 that I purchased) the colour had gone light pinkish and had clumps of product in it as it was out of date but it was not expired the date was 11/2022!!! So idk if this is a manufacturing issue but you can’t spend good money on a mask that’s clumpy the main thing that attracted me to this brand was it was all natural and with discounts not an extautionat amount to pay. I have a sensitive scalp and this would normally help to reduce inflammation however since using the defected product I now have a flare up of the inflammation again which is very painful I can assure you! Unsure now whether to buy again probably not since they didn’t even bother to explain how it could happen or apologise - DO NOT PURCHASE IF YOU HAVE A SENSITIVE SCALP OR SCALP ISSUES!!
15 August 2021
Unprompted review
Reply from Silk & Bubble
We're sorry to hear that you had a negative experience with our hair mask and that you have noticed lumps in the product. We take all customer feedback seriously, and we want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
Regarding the lack of response to your complaint/query letter, we apologize for any inconvenience this may have caused. We will investigate this issue and ensure that we provide a timely and satisfactory resolution.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We want to assure you that all of our products are regularly checked and tested to ensure their safety and quality. We apologize for any inconvenience caused by the clumps in the hair mask, and we will look into this issue to ensure that it does not happen again in the future.
We take all reports of scalp issues seriously and want to assure you that our hair mask is formulated with natural ingredients that are gentle and safe for all hair types, including sensitive scalps. We will investigate this issue further to ensure that our product is safe and effective for all of our customers.
Thank you for your feedback, and we apologize again for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide a better experience.
Absolutely amazing service!
2 August 2021
Absolutely love love love!!!!!
Absolutely love love love!!!!!
Absolutely love this product! After hearing amazing stuff about this brand I finally invested in the silk and bubble mask and capsules! I’ve applied the mask overnight and washed it and styled it with the curler and have to say I am shocked!!! My hair is looking so much more healthier, shinier and the curls are bouncier! Definitely will be buying more!.
16 June 2021
Unprompted review
My only fear is being left with no mask…
My only fear is being left with no mask SOOOO I ordered a few on the Eid sale and will order again on the coming eid. It’s quickly become a must step in my hair washing routine. I was left with damaged hair after living abroad for 3 years. Moving back to the uk i was adamant to undo the damage. I tried everything - silk and bubble is most transformative.
21 May 2021
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that our hair mask has become a must-step in your hair washing routine and has been transformative for your hair.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're delighted to know that our hair mask has exceeded your expectations and has helped to undo the damage caused to your hair from living abroad.
We appreciate your loyalty to Silk and Bubble and your willingness to stock up during our sales. We want to ensure that our customers never run out of their favorite hair care products, and we're glad to know that you have found our hair mask to be a transformative addition to your hair care routine.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Great hair product and would definitely…
Great hair product and would definitely recommend .. make your hair feel silky and the growth of it incredible
17 May 2021
Unprompted review
Over-rated
Not seen any difference even though I have been using it regularly. It just makes your hair smile nice that is all. Been using this since February and not seen any difference.
3 May 2021
Reply from Silk & Bubble
We're sorry to hear that you have not seen any noticeable difference in your hair since using our product. At Silk and Bubble, we take all customer feedback seriously, and we would like to investigate this issue further to determine what may have gone wrong and to provide a satisfactory resolution.
We want to assure you that our hair mask is formulated with natural ingredients that are designed to nourish and revitalize hair. Many of our customers have reported noticeable improvements in the texture, appearance, and overall health of their hair after using our product regularly.
We recommend using our hair mask consistently for at least 4-6 weeks to see the full benefits. If you're still not seeing any difference after this time, please don't hesitate to contact us with your order details, and we will be happy to assist you further.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We value your feedback and want to ensure that our products meet your expectations. Thank you for choosing Silk and Bubble for your hair care needs, and we hope to have the opportunity to serve you better in the future.
AMAZING RESULTS
the hair mask is quite an expensive product but worth the price. for a first timer, i’ve only used it twice in one week and the results were amazing, my hair literally feels so soft & shinier with less breakage and hair fall. haven’t noticed any hair growth yet as it’s only been a week. however, i’m literally so impressed and in love, you’re definitely having me back as your repeat customer! thank you silk&bubble!
3 May 2021
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble hair mask! We're thrilled to hear that you've had such a great experience with our product and that you've already noticed a difference in the texture and appearance of your hair.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're delighted to know that our hair mask has exceeded your expectations and has helped to reduce breakage and hair fall while leaving your hair feeling soft and shiny.
We're glad to hear that you're already considering becoming a repeat customer, and we appreciate your loyalty to our brand. We want to ensure that all of our customers have a positive experience with our products and that they feel confident in their hair care routine.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Delicious hair
I really like this product. It leaves your hair feeling soft and silky and smells lovely. You don't have to use a lot so it goes a long way. It is not cheap but is often on special offer. It arrives very quickly and the customer service is always excellent.
10 April 2021
I expected better results than what I…
I expected better results than what I got. My other masks give me more or less the same result as this, so would not want to spend this kind of money again.
3 April 2021
Reply from Silk & Bubble
We're sorry to hear that you did not see the expected results with our hair mask. At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results, and we're disappointed to hear that we fell short of your expectations.
We would like to hear more about your experience and determine how we can improve our product. Our hair mask is formulated with natural ingredients and is designed to nourish and revitalize hair. Many of our customers have reported noticeable improvements in the texture, appearance, and overall health of their hair after using our product regularly.
If you could provide us with more details about your hair type and your experience using our product, we would be happy to assist you further and offer suggestions on how to best use our product to achieve optimal results.
At Silk and Bubble, we value all customer feedback, and we're committed to continuous improvement. Thank you for choosing Silk and Bubble for your hair care needs, and we hope to have the opportunity to serve you better in the future.
Amazing product
Smells amazing and it makes your hair really soft and gives shine to hair and makes your hair less frizzy. I would really recommend this product
1 April 2021
Unprompted review
Excellent product
24 March 2021
Amazing product - smells great and the results speak for themselves!
I am in LOVE with this hair mask. It smells amazing, a little bit goes a long way and my hair feels like an absolute dream! It’s very easy to use, I left it in for about fifteen minutes and then washed it out. Even three days after hair was day my hair is still nice and soft! It made me so much less frizzy and hid those lockdown split ends!
Would highly recommend!
16 March 2021
Unprompted review
INSTGRAM : Beautybyshivanip (“how to” video using silk and bubble)
Since using the products I have found that my split ends have smoothened out. This has lead to silky hair. My baby hairs have all started to grow out and the new virgin hair is growing so much thicker. It is very easy to use as well.
11 March 2021
Unprompted review
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