Iv just purchased silk and bubble, not even exajurating I used it for the first time yesterday as a 10 min treatment after washing my hair firstly IT SMELLS DIVINE, secondly I cant belive how smoot my... See more
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See what reviewers are saying
I ordered the besties bundle mask x2 and I only received one bundle. I have emailed the team several times also via Instagram, filled in online form, Facebook messenger and have had no reply back. Abs... See more
Company replied
I wish I had read the reviews before placing an order. I ordered the ultimate bundle, more than a month ago and still not received my order despite chasing them up via email and social media. Appallin... See more
the hair mask is quite an expensive product but worth the price. for a first timer, i’ve only used it twice in one week and the results were amazing, my hair literally feels so soft & shinier with les... See more
Company replied
Company details
Written by the company
Silk & Bubble are no ordinary brand. Striving to develop a product born of the company’s ethos and values while cultivating a formula that delivers ground breaking results has been no easy task. This 100% organic, vegan and cruelty free super nourishing hair growth mask takes your haircare regime to another level. A glorious medley of coconut, fig, aloe vera and argan oil gently replenish and restore dry and damaged hair while blessing your locks with the strength and body you never thought possible.
Contact info
Unit 5, Cunningham Court, Lions Drive, Blackburn , BB1 2QX, Blackburn, United Kingdom
- info@silkandbubble.com
- silkandbubble.com
2.7
Poor
756 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Really good company and love the help…
Really good company and love the help they give me 💙I have used silk and bubble before and has made my hair so soft and smooth xx
30 November 2022
Unprompted review
Reply from Silk & Bubble
Thank you for leaving such a positive review of Silk and Bubble! We're thrilled to hear that you love our products and that they have made your hair soft and smooth.
At Silk and Bubble, we take pride in providing our customers with high-quality hair care products that leave their hair looking and feeling amazing. It's great to know that our products have met your expectations and have contributed to your hair's health and appearance.
We appreciate your kind words about our company, and we're always here to help if you have any questions or concerns about our products. Thank you again for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Order not received no communication!!
Not received an order placed since 6th august contacted several times still not received an answer or the order !!!!
Please do inform me which order has been delivered and from where as i still havent received a reply or the issue hasnt been sorted ???!!!
5 November 2022
Reply from Silk & Bubble
Thank you for the update regarding your order delivery. We're glad to hear that it has been delivered to you by our local courier.
We apologize for any confusion or inconvenience caused by our previous response. We're committed to providing the best possible service to our customers, and we appreciate you taking the time to let us know about the delivery status.
If you have any further questions or concerns, please don't hesitate to contact us. Thank you for choosing Silk and Bubble, and we hope you enjoy your purchase.
My hair feels ,clean ,fresh healthier…
My hair feels ,clean ,fresh healthier and smooth ,been using it for a while and cannot describe how brilliant this mask is.
1 November 2022
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that our hair mask has made such a positive difference for your hair.
At Silk and Bubble, we pride ourselves on providing high-quality hair care products that leave your hair feeling clean, fresh, and healthy. We're delighted to know that our hair mask has exceeded your expectations and has contributed to your hair's overall health and appearance.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
No difference whatsoever
4 September 2022
Reply from Silk & Bubble
Thank you for taking the time to leave your feedback about our product. We're sorry to hear that our product did not meet your expectations and that you did not notice any difference in your hair after using it.
We take all customer feedback seriously and would like to know more about your experience so we can identify any areas for improvement. Could you please provide us with more information about your hair type and how you used the product? This information would be helpful in determining why the product did not work for you and how we can improve our product going forward.
We appreciate your feedback and thank you for choosing Silk and Bubble. We hope you will consider trying our products again in the future. If you have any other questions or concerns, please do not hesitate to contact us.
Fantastic products!
Excellent products with great deal all the time. Been using the silk and bubble hair mask for almost 1 year now and I can see its working wonders.
3 August 2022
Reply from Silk & Bubble
Thank you for leaving such a positive review of Silk and Bubble! We're thrilled to hear that you love our hair mask and that it has been working wonders for your hair.
At Silk and Bubble, we pride ourselves on providing high-quality hair care products that deliver excellent results. We're delighted to know that our hair mask has exceeded your expectations and has contributed to the overall health and appearance of your hair.
We appreciate your kind words about our products and deals, and we're always looking for ways to provide our customers with great value. Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
I only received 2 of my masks rather…
I only received 2 of my masks rather then 4 I emailed numerous times and I got a reply to say it was 2 part package and it will be looked into and never received it ordered in May. Still waiting till this day to get my two hair masks i paid for they removed my first comment looks like they only want the good comments to stay up misleading
3 August 2022
Reply from Silk & Bubble
Thank you for bringing this issue to our attention. We're sorry to hear that you only received two hair masks instead of the four you ordered and that you have not yet received the missing products.
We take all customer feedback seriously and want to ensure that we provide the best possible service to our customers. We apologize for any inconvenience this may have caused and want to investigate this issue further to find out what went wrong and to make things right for you.
Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible? Rest assured, we will do everything we can to ensure that you receive the missing products as soon as possible.
Regarding your comment being removed, we take all comments seriously and would never intentionally remove a customer's comment. We value all feedback, positive or negative, as it helps us improve our service and products.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you as quickly as possible.
Didn’t receive my full order
Didn’t receive my full order, sent several messages to the customer service team and still haven’t had it resolved or a response after 3 months :/
3 August 2022
Reply from Silk & Bubble
We're sorry to hear that you haven't received your full order and that you haven't received a response from our customer service team despite sending several messages. We understand how frustrating this must be and apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
Rest assured, we will do everything we can to resolve this issue for you as quickly as possible. We appreciate your patience and understanding, and we're committed to providing the best possible service to our customers.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
Product has not been received and no response on a refund
Product has not been received. Initially customer service told me it would be resent to me once the courier took it back to them. Months gone by and nothing. I’ve asked for a refund using multiple outlets (2 email addresses, instagram DM) but never get a response to this request. So no product to comment on and out of pocket. Appalling and unacceptable customer service.
Update: Feb 2023 in reply to silk and bubble. Order no: SB48964 Order date: 28/04/22
31 July 2022
Reply from Silk & Bubble
We're sorry to hear that you have not received your product and that you have not received a response from our customer service team despite multiple attempts to contact us. We understand how frustrating this must be and apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We would like to assure you that we take customer service seriously and that we are committed to resolving this issue for you as quickly as possible. We apologize for any delay in our response and for any inconvenience this may have caused. We appreciate your patience and understanding and want to make things right for you.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
Silk & Bubble Hair mask
I have consistently being using the Silk & Bubble hair mask with every wash the last 18 months. I have noticed a great improvement in the texture of my hair. My hair is very healthy, silky and soft. My hair has started growing due to using the Silk & Bubble hair mask. I had a bit of thinning on the top right of my head due to wearing hijab, my hair has started growing back in that area. I cannot recommend the Silk & Bubble hair mask enough. I gift it to all my family and friends.
26 July 2022
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that you've been consistently using our hair mask for the last 18 months and that it has made such a positive difference for your hair.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results, and we're delighted to know that our hair mask has exceeded your expectations. It's fantastic to hear that your hair has become healthier, silkier, and softer, and that you've noticed an improvement in hair growth.
We appreciate your kind words about our hair mask and thank you for recommending it to your family and friends. We take pride in providing top-notch products and customer service, and it's great to know that our efforts have paid off.
Thank you again for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
This product is actually amazing it's…
This product is actually amazing it's been a game changer for my hair... Made it so healthy and soft.
3 July 2022
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that our hair care product has been a game changer for your hair and has left it feeling healthy and soft.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. It's great to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
package came damaged emailed them…
package came damaged emailed them straight away and nothing has been done luckily went through paypal and got my refund...if it wasnt for paypal i dont think i would have got my money back or any replacement(which i didnt anyway) customer service is very poor
2 July 2022
Reply from Silk & Bubble
We're sorry to hear that you received a damaged package and that you didn't receive a response from our customer service team. We understand how frustrating this must have been and apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We want to assure you that we take product quality and customer service seriously, and we're committed to providing the best possible service to our customers. We apologize for any delay in our response and for any inconvenience this may have caused.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
Scam
Scam
It's been 2 months now and I have never received My order, please be careful .
My order number was SB49324
28 June 2022
Unprompted review
Reply from Silk & Bubble
We're sorry to hear that you have not received your order and that you are feeling scammed. We understand how frustrating this must be, and we apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We want to assure you that we take all necessary steps to ensure that orders are fulfilled and delivered in a timely manner. We're committed to providing the best possible service to our customers and want to make things right for you.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
Awful customer service
I ordered the besties bundle mask x2 and I only received one bundle. I have emailed the team several times also via Instagram, filled in online form, Facebook messenger and have had no reply back. Absolutely disgusted with the customer service, no contact number or online chat to speak to anyone. Will not be purchasing the products again as I have lost out on money
4 June 2022
Reply from Silk & Bubble
We're sorry to hear that you have experienced issues with your order and that you have not received a response from our customer service team. We understand how frustrating this must be, and we apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We want to assure you that we take product quality and customer service seriously, and we're committed to providing the best possible service to our customers. We apologize for any delay in our response and for any inconvenience this may have caused.
Regarding contact options, we're sorry to hear that you haven't been able to reach us via email or social media. We do not currently have a phone line or online chat service, but we are constantly looking for ways to improve our customer service experience.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
not great
not great! my parcel came completely damaged and half of the product was out. I contacted the team on instagram and they gave me an email address to email. i emailed ages ago and never heard back.
their products might be good but such a horrible customer service will always make me question if i want to purchase again
14 May 2022
Reply from Silk & Bubble
We're sorry to hear that you received a damaged parcel and that you haven't received a response from our customer service team. We understand how frustrating this must be, and we apologize for any inconvenience this may have caused.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We want to assure you that we take product quality and customer service seriously, and we're committed to providing the best possible service to our customers. We apologize for any delay in our response and for any inconvenience this may have caused.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
I purchase silk and bubble regularly as…
I purchase silk and bubble regularly as it’s a amazing product I use it all the time, makes my hair nice, silky n smooth. I will keep purchasing as it does wonders for my hair it’s honestly a game changer, I would definitely recommend to all my friends and family.
3 April 2022
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that our hair care product has been a game changer for your hair and has left it feeling nice, silky, and smooth.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. It's great to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
We appreciate your kind words and your continued support of our brand. Thank you for recommending Silk and Bubble to your friends and family, and we look forward to serving you again in the future!
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that our hair care product has left your hair feeling soft.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're delighted to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that our hair care product has been amazing for you and that you've noticed baby hairs growing.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. It's great to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
I love this product
2 February 2022
Reply from Silk & Bubble
Thank you for taking the time to leave a positive review of Silk and Bubble! We're thrilled to hear that you love our hair care product.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're delighted to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Reply from Silk & Bubble
Thank you for leaving a review of Silk and Bubble! We're delighted to hear that you have had a positive experience with our hair care product.
At Silk and Bubble, we're committed to providing high-quality hair care products that deliver excellent results. We're thrilled to know that our product has exceeded your expectations and has contributed to the overall health and appearance of your hair.
Thank you for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Loyal customer dissappointed
I have been a customer now for over a year. And I have always been happy, until the 1st December. I ordered some vitamins as a two months supply, only for it to have the same batch number and bbe date as ones I ordered early in the year. The bbe date being January 2022. Considering I had less than two months to consume them (currently using other vitamins so wasnt going to start straight away). When I emailed them I got a response saying that its the shelf life for when they destroy them and it still had a year left until it expires. I wasn't comfortable consuming them, and after a number of emails back and Forth. They told me to return the vitamins and they would replace with new ones. When u asked if they would pay the delivery fee to return. I heard no response back so emailed again and its been 2 weeks since the last email. As a loyal customer I feel very let down.
28 December 2021
Unprompted review
Reply from Silk & Bubble
Thank you for leaving a review of Silk and Bubble, and we're sorry to hear that you have had a negative experience with our vitamins.
We take all customer feedback seriously and want to investigate this issue further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
We understand your concerns about the batch number and the BBE date of the vitamins, and we apologize for any inconvenience this may have caused. We want to assure you that all of our products are regularly checked and tested to ensure their safety and quality.
Regarding the return and replacement of the vitamins, we apologize for any confusion or delay in our response. We will look into this issue and ensure that we provide a timely and satisfactory resolution.
Thank you for choosing Silk and Bubble, and we look forward to resolving this issue for you.
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