SilverDoor Reviews 

Great/Fast Customer Service
Jasmine was such a great consultant to work with in finding an employee accommodation. We did not have a good experience previously with the company but were so so happy with Jasmine and how quickly she worked on this.

Henry has greatly helped us choosing long term apartments and assisted us along the way. Appreciate it!

I was extremely pleased with the service all in all. I would like to thank in particular Slaheddine El Hafi for his prompt responses and quick actions regarding my requests. He was patient and helped me with each step. I had an excellent stay thanks to their help. Thank you.

Sara and the team were very quick in responding to queries.

Excellent customer service. Reliable and trustworthy. Friendly and polite. Easy to reach. If I had to book an accommodation again, Ms. Emma Westcott would be the one to ask. Thank you again!

Quick and professional response, along with consistent updates, ensured that the client was well-informed at every step of the search process. I genuinely appreciated the help provided.

Gabriela and the team has been proactive in their communication and very quick to respond to questions and recently to faulty equipment in the bathroom. they sent an agent to change the faulty equipment (wire/cable) within 24hour of the request and kept me up-to-date of the development. A 5 star service! Thank you

Excellent service from Samantha and we got the apartment we were looking for at a great price.

We have been working with clients in the middle east and needed to get quality accommodation, transport to our client offices and airport transfers arranged within very tight timelines.

Oliver and Michelle were incredibly responsive, found amazing accommodation and were incredibly patient given the changes to our timelines and requirements.

Amazing team, great service.

Gabriela was very helpful given the time sensitive situation and was able to negotiate fee at a more reasonable price.

I found dealing with this company great, very quick responding, had some urgent issues and were very quick with resolving etc.
I dealt with multiple people however, they all knew the status of the bookings, there were no confusion.

My agent,Leah Wilson ,helped me resolved getting out of an apartment that did not correspond to the website description and arranged for me to move in a gorgeous apartment so I could focus on my job during the 3 weeks when I was in Maidstone ,UK.
At all the time Leah was attentive, proactive, respectful ,very polite, efficient.
She kept the communication opened and she responded in short while to all my emails.
Because of my work I travel often in the last 10 years and I can say that Leah was one of the best agents I dealt with regarding the serviced apartments.
Thank you Leah Wilson, thank you Silverdoor

I had a lovely stay supported by Silverdoor during my relocation process to London. Michele Gargiulo was the biggest help I could ask for, so kind and so gracious with me throughout the whole process and its changes. Very solution oriented and extremely proficient throughout the whole process. 10/10!
Honorable mention to Jake Duggan as well.

Alex Roberts was amazing to work with, she was very responsive and with the time difference in California, she would answer all my questions with no issues. She was able to provide me with several options and we had decided to go with a 2 bedroom/2 bath apartment in Southwark that Alex was able to find cheaper than a 1 bedroom at another location. She was so great and I would love to work with her again on another future stay!

Lauren was very responsive and helped us find a great place to stay. Convenient location, had all the amenities we needed.

We have been working with SilverDoor for just over 7 years, and I can confidently say they are one of our most trusted partners.

Their professionalism extends across all departments, including Accounts, Client Services, and Partner Relations.

Our team truly enjoys working with them regularly

Valentina was extremely helpful and went above and beyond to find suitable properties!

I had the pleasure of working with Katie Dufton from SilverDoor to help me book a pet friendly serviced apartment for our relocation from Melbourne Australia to London.

She was attentive and helped negotiate the perfect apartment for our temporary stay at the AMAZING The Moorgate by Cove serviced apartments.

I would highly recommend both SilverDoor and Katie for your next accommodation booking.

Slaheddine El Hafi and Javier Amilibia are great professionals and have provided me wuth an amazing support!

I always read reviews with an assumption that there are people who complain about everything, and you need to allow for that. And I generally don't write bad reviews, I'm usually a happy camper in most situations, apart from when I feel mistreated. It's usually no review or a positive one.

I am now 4 weeks into a 5 week stay, and still the outside space in my Lisbon apartment is unusable. It has weeks of dirt and grime, despite raising this and other issues several times. It's not only unusable, but unpleasant to look at.

The property looked great in the photos. On arrival there were some positive things, but unfortunately these were quickly outweighed by problems - nowhere to hang a towel, blind too short for a window, living room curtains too translucent with near neighbours, no shower curtain, no plug for the sink, no clothes rack, no dishcloth, no instructions for anything. None of the usual amenities to get you started.

Not all of the light switches are wired and generally the place had the feel of cutting corners so it's not quite liveable, despite looking good in a picture.

The place was clean(ish), but even now I try not to look too closely. The sheets have been changed (with a push) but I'm washing my own towels. The wooden cube with the wifi code had something brown and sticky on it. Which is one of the first things you look at when you arrive.

Some of these things were sorted quite quickly, others needed negotiating with another agent managing the property. Inevitably that was a problem. There was miscommunication and a significant delay. Emails coming in at the end of the day when it's too late to fix anything. It felt like customer services at SilverDoor were sending the email and then quietly laughing and leaving for the day or the weekend.

An 'amenity basket' was promised to make up for some of these things but never arrived.

The biggest remaining issue is the outside space. Lisbon is a lovely sunny place, but I couldn't use it. It would mean spending a day scrubbing and rinsing and I was just too exhausted from work to have the energy to do that.

This has not been resolved and now there is no point as this is my last weekend in the property. The Ukio 'property team' insist it has been cleaned and are making gaslighting type comments about cleaning of outside space not being included during your stay. Just once at the beginning would have been enough!

The whole experience has been incredibly stressful, and I will not be going through an agent willingly again. These organisations are great when things go well, but because they're not directly responsible, when things go wrong they seem completely ineffective. In this situation it appears there were two agents, neither of which seemed to know what state the property was in, or what was actually going on.

This was a recipe for incredibly poor service, in my view.