Simba Car Hire Reviews 

758
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the vehicles, often describing them as new, clean, and economical, offering excellent value for money. People frequently highlight the friendly, helpful, and professional staff who make the rental process smooth and accommodating. Reviewers also appreciate the efficient pick-up and drop-off services, including quick and reliable airport transfers. However, some customers experienced delays with pick-up and shuttle services, and a few encountered unhelpful staff. Additionally, a small portion of people felt there were concerns regarding high excess liability or unexpected additional charges.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the quick, friendly, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, courteous, and helpful... See more

Price

Customers had positive experiences with price, with many reviewers finding the car rental services to be... See more

Product

Reviewers highlight positive aspects of the product, with many finding the cars to be excellent, clean, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seamless pick up and transfer from the airport terminal to the car hire office. We spent a bit of time at the office working out insurance (would recommend making sure you book insurance directly thro... See more

Rated 5 out of 5 stars

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so. The team there were clear, friendly, flexible and reliable - all... See more

Rated 5 out of 5 stars

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, D... See more

Rated 5 out of 5 stars

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great litt... See more


Company details

  1. Car rental company
  2. Car rental service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(758)

635 reviews in the last 12 months

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Rated 5 out of 5 stars

Such an easy process

Such an easy process - landing to airport, quick Simba shuttle to pick up the car and on the road in 45 mins . Would def use Simba again and would recommend as their prices are awesome!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good price for rental

Good price for rental, very friendly and helpful! Make sure you book directly with them and not through a third party company for ease and security.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is well applied

Customer service is well applied and clear information guided throughout.
Car or vehicles issued clean and with allowing customers check the vehicle and take photos before drive off. Very well system in place

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I rented a GWM Haval Jolion for 39 days from Simba Car Hire…

I rented a GWM Haval Jolion for 39 days from Simba Melbourne from early Dec 2025 to Jan 2026. The car had only been rented 1 time fron new. So i was a bit nervous about having a shiny new car for long hire. I noticed the engine bay area was a bit dusty but i guess thats to be expected in Oz with do many dirt roads. Everything went very smooth. The car worked good , booking was easy , price was very competitive, was allowed take car on ferry to Tasmania, staff were responsive, helpful, pickup and dropoff was fast and efficient.A lot cheaper to rent in Melbourne and take to Tassy on the night sleeper ferry. I cleaned the car inside and out before returning as it was covered in dust from 39 days driving, didnt cost much and the car looked like new again. I returned with a full fuel tank. I got my bond money refunded about 1 week after returning the car. At the pickup i took the extra breakdown roadside assistance insurance and it wasnt too much extra. I had my own seperate annual rental car excess insurance so i didnt need Simba's. I can recommend Simba Car hire Melbourne. Customer from Ireland.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Pick from Cairns Airport in 15…

Pick from Cairns Airport in 15 min.Easy process. Drove out in 30 minutes.. staff described all the term and conditions. I hired the car for 5 days
With zero excess and got my bond back same day after return the Car.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Harrowing Experience - Avoid

I had the worst car hire experiences of my life with Simba Car Hire in Brisbane. I bought extra insurance because their staff told me I’d be covered for any damage. A hailstorm during the trip caused tiny, barely visible dents, and suddenly they’re demanding over AUD $8,000 from me! Customer service was cold and completely unhelpful. The way the staff handled the situation showed no understanding or willingness to review what I had been told at collection, it felt like I wasn't the first to be a victim of this scam!. The entire experience left me frustrated, misled, and massively out of pocket. I’d honestly rather walk than use this company again. Avoid at all costs!!!

28 January 2026
Unprompted review

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