Simpler Law Reviews 

7,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. #18 of 39 best companies in Estate Planning Lawyer

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,293)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We spoke with John

We spoke with John. He was very friendly, informative and explained everything very clearly.
Making the will was made very easy and straightforward and we are very grateful for that.
We would recommend Simpler law, based on our experience with them.

22 July 2026
Rated 5 out of 5 stars

Shane was really helpful and clear when…

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to protect each other and our families.

He was kind and showed a genuine interest in us, without being salesy too which was lovely.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use. You can do all this online for a fraction of "their fees" & do not beliebe their spin it is totally legal. No reviews necessary unless you decide to change it. If you have a trade union at work also thay can do all this for a fraction of the cost. DO NOT BELIEVE THEIR LIES.

17 July 2026
Unprompted review
Simpler Law logo

Reply from Simpler Law

We consider this review to be beyond belief. We cannot identify the reviewer as a client of ours, nor having had any interaction with us.

We reached out via Trustpilot to discuss this, but the reviewer refused this. We have queried with Trustpilot as to why someone who has not had any interaction with us has been allowed to leave a review and promote an alternative supplier to ourselves (neither thing being allowed in Trustpilot guidelines). Trustpilot have said they can see no issue in this.

However, while it is true that an individual can write their own Will or Lasting Powers of Attorney, it should be noted that as non-professionals there is an increased possibility of an error.

Unfortunately, where it comes to errors in these documents being discovered it will inevitably be too late. It is worth noting that our advice is backed by a £5M insurance policy.

You wouldn’t do dentistry on yourself so why would you risk your family’s inheritance in the same way?

Rated 5 out of 5 stars

Michael was very good

Michael was very good. He explained everything to me so that I could understand it. He also explained all my options. That I could also have on my will. A very nice gentleman.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Simpler Law highly…

I can't recommend Simpler Law highly enough! Dan was absolutely fantastic from start to finish. He was incredibly patient, knowledgeable, and always took the time to explain everything clearly, making the whole process stress-free and easy to understand.

Nothing ever felt like too much trouble, and I always felt supported and well looked after. Dan's professionalism, kindness, and dedication really stood out, and he made what could have been a daunting experience so much easier.

Thank you, Dan, and the team at Simpler Law, for providing such exceptional service. I would highly recommend Simpler Law to anyone looking for expert legal assistance!

14 July 2026
Rated 5 out of 5 stars

With professional company

We must say all our dealings with simple law has been very professional.
Our relationship with Tom has been excellent ,he has been extremely patient and fully understood our concerns on several issues and sorted them out for us .we have nothing but praise for this company thank you

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I was made to feel very comfortable…

I was made to feel very comfortable during the process. Informed and supported correctly at all times. My consultant took the time to understand my personal circumstances which most of us are private about. Excellent communication
Brilliant service as a whole team. A special thank you to Mrs Terri King

15 July 2026
Rated 5 out of 5 stars

Kerri was absolutely wonderful

Kerri was absolutely wonderful. Very patient and polite, explaining every step as we went through my Will . She is a credit and a wonderful asset to your company .
I will recommend my friends and family to your company because of her excellent customer service.
Thank you Kerri

15 July 2026
Rated 5 out of 5 stars

Making a will

Spoke to Danielle who was brilliant explained everything we needed to know about making a will really clearly, we were not rushed at all , answered all our questions, very helpful,

13 July 2026
Rated 4 out of 5 stars

Wills and POA.

The call was on time, the young man was very polite and explained a lot of things. He did have to call back as he had forgotten to mention and take payment for one item, very apologetic so no problem.
Follow up call from Zane today and discovered Will had not told us about optional monthly fee. Which I have now declined. Overall satisfied with the process.

10 July 2026
Rated 5 out of 5 stars

Fantastic company and great service

Fantastic company and great service.
Shane and the team called in advance of my actual appointment to check some details and confirm appointment time which made the whole process very quick and easy.
Shane also clearly explained everything as we went along and made optional suggestions but for now I am happy to just go with the basic will.
My sister recommended me and I would highly recommend this company to others.

13 July 2026
Rated 5 out of 5 stars

Wills and other things

My husband and i had Shane helping us with our will he explained everything slowly and perfectly to us .Shane also explained this that we need for one of our sons .wish everyone was that helpful.I would really recommend Shane .

13 July 2026

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