Simpler Law Reviews 

7,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. #18 of 39 best companies in Estate Planning Lawyer

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,293)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience with Simpler…

We had a great experience with Simpler Law. Joe was very friendly, helpful, and easy to talk to. He explained everything clearly and kept us updated throughout. We are very happy with the service and would definitely recommend Simpler
Law. Thank you, Joe!

27 July 2026
Rated 5 out of 5 stars

Joe was really helpful

Joe was really helpful. Polite. Explained everything in a way that was easy to understand. Patient when I asked questions. Happy with the service :)

4 August 2026
Rated 5 out of 5 stars

Scott Harris with whom we had our zoom…

Scott Harris with whom we had our zoom meeting was outstanding. He took time to run us through every detail, explained everything in terms we understood. Was polite professional and courteous. Ten out of ten. Would recommend to all family and friends.

31 July 2026
Rated 5 out of 5 stars

Our representative Shane Mason from…

Our representative Shane Mason from Simpler Law was very good. Very Clear and precise in his communication, and conducted the whole session in a friendly but professional manner with a bit of light hearted banter thrown in. Made the whole experience enjoyable. We will be recommending Simpler Law to our Daughter as she is considering doing a will as well.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My enquiry was very quick for someone…

My enquiry was very quick for someone to call me back and arrange a phone consultation. Joe our advisor was very nice and helpful he informed us about how to make a will and how it works works to suit us and asked if we were happy to go ahead.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Simplerlaw sorted our Wills& Power of Attorney.

We had a phone call , updating my husband and I 's wills also putting in place our power of attorney. An appointment was made and spot on time we had a call from Gavin, lovely guy, very clear of what was needed, our phone call was roughly an hour long . In that time we had covered all our wishes . I would recommend Simplerlaw . Shirley Simpson.

22 July 2026
Rated 5 out of 5 stars

I was contacted by a lovely young man…

I was contacted by a lovely young man called Michael Hitchers. I was nervous at first but he was so understanding, pleasant, kind and caring. He took me through every thing step by step, answered all my questions and put me at ease. It was a pleasure talking to him so thank you Michael.

24 July 2026
Rated 5 out of 5 stars

You would not find a better…

You would not find a better company,anywhere.
The staff are so professional, and guide you through every process in detail.
They make it so easy to follow, and personal to your own requirements.
SCOTT HARRIS, has given us so much information, and explained everything in straight forward language we could actually understand, with no rush, and no pressure.
He was a pleasure to deal with,and think Simpler Law are lucky to have him working for a top class company, whom i would highly recommend to anyone.
Thank you,
John and Carol.

20 July 2026
Unprompted review

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