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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff. Many highlight the quick response times and the detailed, personalized assistance received, often noting that the team goes the extra mile to ensure satisfaction. People also appreciate the platform's user-friendly design and its comprehensive features for various online business needs. However, some people mentioned that the platform can be overly complicated to get started with, and that the guides, often in video format, can be time-consuming. A few customers also expressed a desire for live chat support, even though they found the existing email and implementation calls to be very effective.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the support team's helpfulness,... See more

Staff

Customers consistently report highly positive experiences with the staff, frequently describing them as the... See more

User experience

Reviewers express satisfaction with the user experience, highlighting that the platform is both powerful and... See more

Response time

Consumers consistently report positive experiences with response times. Reviewers highlight that the support... See more

Website

Customers consistently note positive experiences with website features, often calling the platform a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At KETO Nordic, we’ve always received fantastic support from Simplero. Their helpdesk is quick, friendly, and truly helpful — they often go the extra mile to look at the exact page we’re working... See more

Rated 5 out of 5 stars

I had such a wonderful experience being served by Maria! 💫 She was not only professional and efficient, but also genuinely warm and kind. I felt seen, supported, and truly cared for – somethi... See more

Rated 5 out of 5 stars

Simplero runs my entire coaching business seamlessly. Every part of the platform works together beautifully, but what truly sets it apart is their exceptional online support. As the founder of a growi... See more

Rated 5 out of 5 stars

The helpdesk of Simplero is truly a help! With any question I have, I get quick an answer to my question, they even take a look at the page where I am stuck with to give detailed information. Simple... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

The perfect all-in-one solution for online courses – email marketing, billing, membership sites and more- all integrated in one elegant, easy-to-use package. With Simplero, you can run your online business all in one place, not all over the place.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exceptional Platform with Outstanding Support Team

I am absolutely thrilled that I made the switch to Simplero! This platform has been a game-changer for my business - I've consolidated everything into one system that runs my entire operation, saving me significant money and countless headaches.

What truly sets Simplero apart is their incredible support team. Justine, Olga, and Izabella have consistently gone above and beyond on every support ticket I've submitted. Their responsiveness, expertise, and genuine care for helping solve problems has been remarkable. They don't just answer questions - they provide thoughtful solutions and follow up to ensure everything is working perfectly.

Special shoutout to Kristina on the Concierge team who has been phenomenal as well. The level of personalized service feels like having an extension of my own team.

Before Simplero, I was juggling multiple platforms and paying far more for less functionality. Now I have everything I need in one place - courses, email marketing, sales funnels, membership sites, and more - all seamlessly integrated with world-class support backing it up.

If you're considering Simplero, don't hesitate. The platform is robust, the pricing is fair, and the team behind it genuinely cares about your success. I couldn't be happier with my decision to switch!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. The product is awesome! People are friendly and helpful. I have never had to wait more than a couple of hours for someone to help me with a problem. I'm telling everyone I know about it!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Best support ever

This is probably the best helpdesk I have been in conntact with ever.
Quick replies, pedagogic explanations and your case is not closed until you are happy.
//Anna

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Simplero is one of the best…

Simplero is one of the best sitebuilding place that I have never seeing. I will recommend the site for everybody I know. It is easy to use, but you get help fast and smooth, så people, dont waste your time, joint simplero family, because herr we are building something big togheter.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

The helpdesk of Simplero is truly a help!

The helpdesk of Simplero is truly a help! With any question I have, I get quick an answer to my question, they even take a look at the page where I am stuck with to give detailed information.
Simplero is a great platform what combines a lot of features for your website, landing pages, email broadcasts, newsletters and so much more. And the great thing is, they keep searching for new, better, easier solutions.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I love Simplero

I love Simplero. I have been on several course platforms, but I have never experienced this level of service, care, and excellence before Simplero. I have been working with Kristina (and also gotten help from the fab customer service people), and I can't believe the results I'm getting. My first course is up and working and looking beautiful. If you're a creative or spiritually oriented course or other content creator, you must check out Simplero.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm incredibly grateful for the support…

I'm incredibly grateful for the support I received from María while setting up my sales funnel on Simplero. She went above and beyond to help me understand the platform, clarify my structure, and implement everything step by step. I felt truly supported—not just technically, but emotionally too, which is so rare and valuable when you're building something important.

Thanks to her guidance, my funnel is now running smoothly, and I feel much more confident in using Simplero. The platform itself is powerful and intuitive, but having someone like María on the support team makes all the difference. Her warmth, clarity, and genuine care turned what could have been a stressful process into something empowering.

Thank you, María and Simplero, for making this journey easier and more human.

11 July 2025
Rated 5 out of 5 stars

Simplero's support is super helpful and…

Simplero's support is super helpful and friendly. Though I wish they have a live chat support but even though they don't have one right now the implementation calls are helpful and the email supports are great. I get an answer usually within 1-3 hours after submitting a ticket which is not bad at all. You can even reopen a ticket in case you have another question relate to it which is amazing!

10 July 2025
Unprompted review
Rated 1 out of 5 stars

It is overly complicated

It is overly complicated. There is no basic way to get started quickly. The guides are mainly videos, which takes forever. The step-by-step guide (if you can find it) guides you through a lot of things, then once you have done it, it is not part of the basic package. You can not really see how much you still need to do - so every time you think you are done and can get your course rolling, there is more complicated steps to follow.

Do not use this service, unless you are willing to spend more time learning to use this, than to make your course - or if you are willing to hire a pro to do it all for you.

I would urge all small/new businesses to avoid! It is a waste of money!

4 July 2025
Unprompted review
Simplero logo

Reply from Simplero

Thanks for your honest feedback, Lae. I know Simplero can feel like a lot at first — powerful tools sometimes come with a learning curve.

I also hope you received my earlier email about your refund. Wishing you all the best with your course journey.

Deanna
Head of Customer Success

Rated 5 out of 5 stars

Simplero is the absolute in customer…

Simplero is the absolute in customer service in my book! No question is too big and the patience of the team is phenomenal! There are tons of guides and videos to help me, but if I get stuck (and believe me I do) all I have to do is ask. They either answer specifically or give me the link to the right video or guide with some explanation. They look at pages I've made or things I've set up when I send a screen shot or video showing my set up and tell me what I need to adjust. It's an all-in-one solution with advanced features that I plan to take advantage of, once my business is off the gr

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Clear

Summer was able to navigate me through a struggle I was having with Social Media links. She responded quickly and clearly gave me the information I need to make the changes I requested.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

The support is outstanding!

It is always a super experience with Simplero - especially the fantastic support system - where you get all your questions answered in a very good way, no matter how dumb they might be. My latest experience was with Justine at support - she explained a technical problem I had quickly and detailed.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience – 5 Stars Deserved

I had such a wonderful experience being served by Maria! 💫
She was not only professional and efficient, but also genuinely warm and kind.
I felt seen, supported, and truly cared for – something that’s becoming rare these days.

Thank you, Maria, for going the extra mile and making my day brighter.
Highly recommend this team – 5 stars from the heart! ⭐⭐⭐⭐⭐

With gratitude,
Indre 🌿

2 June 2025
Unprompted review
Rated 5 out of 5 stars

I want to give 10 stars

Where do I even begin? Our entire website would not be what it is today without the incredible support of Allie. I’ve been deep in the trenches with Simplero, working through everything from linking calendars to Zoom to wrestling with custom HTML that sometimes broke the page entirely. Through all of it, Allie was there.

She’s calm, kind, and seriously good at what she does. Whenever I hit a wall or felt overwhelmed, she made it feel like everything was figure-out-able. She even took the time to celebrate our relaunch with me, which meant more than she probably knows. That moment gave me a breath when I needed it.

I also want to give a huge thank you to Kristina. We purchased some concierge hours, and because of her, we were able to grow our site and business in ways I didn’t think were possible. Kristina gave us the kind of clarity and confidence that helped us move forward without hesitation.

Because of these two, we now have a stunning site and we know how to navigate our back office like pros. I wish I could buy them both coffee and then a second round. They’ve more than earned it.

Thank you, Allie and Kristina. You’ve made something complex feel possible, and even enjoyable.

11 June 2025
Unprompted review

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