The representative was easy to understand, and knew the solution to my problem. She walked me through the process and was very helpful. The only glitch was with naming the sensor in question. I am... See more
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Review summary
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Overall, a very good security system. Easy to install, battery life is good and it does make us feel secure. Our largest concern is the more recent costs for add on “parts”. $110 for an outdoor camer... See more
SimpliSafe has been just ok…the service is reliable but it’s pricey and the doorbell camera is not great. I’ve had my outdoor camera replaced 5 times…thankfully, I’m a premium subscriber and they repl... See more
Company replied
SimpliSafe. is not what it used to be. Equipment is not as good, help has deteriorated and the system attempts to be more sophisticated than it is capable of esp as a DIY system. The system and com... See more
Company replied
Company details
Written by the company
SimpliSafe delivers advanced home security designed to put your safety first. With optional 24/7 professional monitoring, we combine innovative hardware, smart AI, and real people to deliver fast emergency response when it matters most. Our award-winning system is intuitive, effective, and affordable—protecting every inch of your home without long-term contracts or hidden fees. Because everyone deserves to feel safe at home.
Contact info
100 Summer Street, Suite 300, 02110, Boston, United States
- simplisafe.com
3.6
Average
17K reviews
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Solar charger replaced 3 times and still haven't gotten one that works
We have had 3 cameras with solar chargers that have worked flawlessly for 3 years. Six months ago we bought a new camera and solar charger. The camera works fine but we are on the third solar charger replacement and none of them have worked!! Ready to trash the whole thing!!
16 April 2026
Reply from SimpliSafe
Hi Lois,
Thank you for taking the time to share your experience, and for being a long-time SimpliSafe customer. It means a lot to us that you’ve trusted our system for years, and we want to make sure that continues well into the future.
We’re really sorry for the inconvenience you’ve run into with the new solar charger, especially after multiple replacements without a working solution. We understand how disappointing that can feel, particularly when your previous setup has worked so reliably.
One thing we’d recommend checking is the connection between the solar charger and the camera. Making sure the power adapter is pushed firmly into the camera so it’s fully snug and secure can help, as even a slightly loose connection may affect charging performance.
That said, after several replacements, we agree this is something that deserves a closer look. We’d really like to take the proper steps to investigate further and help get this resolved so you can continue enjoying your system for years to come.
We truly appreciate your time and your continued trust in SimpliSafe.
The SimpliSafe Team
Reliability and service
16 April 2026
Liable and easy to maintain and operate
16 April 2026
I left a pan on the range and went…
I left a pan on the range and went outside for a moment forgot about the pan, thank God for the smoke detectors
16 April 2026
SimpliSafe
SimpliSafe. is not what it used to be. Equipment is not as good, help has deteriorated and the system attempts to be more sophisticated than it is capable of esp as a DIY system. The system and company need a re-setting Maybe it has become too big and complex.
On the positive side, the few times I have interacted with the monitoring people, they have been fine.
16 April 2026
Reply from SimpliSafe
Hi Michael,
Thank you for taking the time to share your honest feedback with us. We really appreciate you calling out both the areas where we’ve fallen short and the positive experiences you’ve had with our monitoring team.
We understand your concerns around product reliability, support, and the overall direction of the system. While we continue to grow and evolve, we want to assure you that we haven’t lost touch with the core principles that built SimpliSafe in the first place. Feedback like yours is incredibly important and plays a direct role in how we continue to improve our products, features, and overall experience.
Thank you again for sharing your perspective. It truly helps guide us as we move forward.
The SimpliSafe Team
Professional and courteous
16 April 2026
SimpliSafe answered the phone
SimpliSafe answered the phone. No AI. Np wait. They diagnosed my equipment provlem and solved the issue.
16 April 2026
SimpliSafe equipment and service
not sure what experience you’re referring to. My recent order was nice.
The camera I bought is nice. I wish we could move the logo to the lower corner or turn the logo off on SimpliSafe logo on the camera screen.
And I wish it was just a little higher quality
But it works fine
16 April 2026
We’ve been using SimpliSafe for nearly…
We’ve been using SimpliSafe for nearly 20 years. The system is cellular based. As local cell networks updated/upgraded they sent compatible equipment to ensure seamless transitions. Customer service hasn’t lacked. So pleased with the years of service, when asked about a new system for a recommendation the answer was immediate.
16 April 2026
Unprompted review
great security would recomend for anyone afordable
thank you for such a great servoce and great security I can reliy on to protect my home and very afordable
14 April 2026
None of their phone numbers work…
None of their phone numbers work anymore. You can't call anyone. It appears they want to take care of you only through AI or chat. After wasting a lot of time on chat with someone (after I got the AI chat to finally get me to a human) and them giving me more numbers to call (that didn't work), they finally took my number and told me someone would call me today......they didn't! I guess I need to find a better company.
15 April 2026
Unprompted review
Reply from SimpliSafe
Hi Ted,
Thank you for taking the time to share your experience. We’re really sorry for the frustration you went through trying to reach support. The path to clear phone based assistance should be much easier, and we apologize that it wasn’t more straightforward.
We want to reassure you that we are absolutely committed to helping you get the support you need, when you need it. Your experience with being unable to connect and not receiving a promised callback is not what we aim to provide.
For the most up to date ways to reach our team, including phone support, please visit: https://support.simplisafe.com/page/contact-us
If you’re open to it, we’d really like the opportunity to help get you connected to the right team and make sure you receive the assistance you were expecting. We will send a request for more information to have someone call you during regular business hours.
The SimpliSafe Team
How thorough each agent is. Always very helpful.
I have had other security systems, none of them even come close to SimplySafe.
14 April 2026
Cameras are always loosing connection
Cameras are always loosing connection. When I try to view camera live it cuts out and goes offline. This is extremely frustrating especially when an alert is triggered. There are many other systems out there that are less in price and better functionality.
14 April 2026
Reply from SimpliSafe
Hi Joshua,
Thank you for sharing your experience with us. We’re really sorry to hear how frustrating the connection issues have been, especially when trying to view live footage during an alert. That’s not meeting your expectations or ours, and we completely understand how important reliability is in those moments.
We want you to know that we’re committed to providing the best possible experience, and this is something we’d really like to take a deeper look into. We do have your information and would be happy to escalate this to our senior technical team so we can better understand what’s causing the issue and work toward a resolution.
If you’re open to it, please send us an email at Reviews@simplisafe.com with your best contact times between 9–5 PM EST. We’ll have a member of our team reach out to you this coming week.
We appreciate your feedback and the opportunity to help make this right.
The SimpliSafe Team
Technology is so far behind everyone…
Technology is so far behind everyone else. Takes 10-15 seconds to pull up a camera live. Terrible. Only thing that was good was it was cheap. Not so much anymore. Stick with Ring.
14 April 2026
Reply from SimpliSafe
Hi JB,
We appreciate you taking the time to share your honest feedback with us. We’re sorry to hear that your experience hasn’t met expectations, especially when it comes to camera performance and speed. That’s certainly not the standard we aim to deliver.
We’d really value the opportunity to connect and better understand what you’re experiencing so we can look into what may be causing this and work toward improving it.
If you’re open to it, please feel free to reach out to us directly so we can take a closer look.
The SimpliSafe Team
Great experience with Roger T.
Roger T. assisted me tonight and he was so helpful. I was making jokes like I was working out a comedy routine but he didn’t mind, nor did he give laughs for not very good jokes so he kept me honest. But truly, he was so helpful when one product of mine didn’t work, no matter what we tried, he had a new one shipped out to me, arriving in— at most— a business week. We both work in tech assistance so we had a nice easy understanding of each other. I think the app and the setup for SimpliSafe is truly user-friendly, and I believe it was a fluke that this particular item had a malfunction. I told him I might recommend it to my mom and I think she could set it up herself! Once we got the replacement sorted out, Roger stayed on to make sure I got the last piece set up properly, the entry. I asked if I could speak with his supervisor to say how great his help and expertise was but no one was available. Hoping they will see this. I wish I could speak to Roger for any future calls. He was so professional, patient, and kind, but he also got me fixed up in hardly any time at all. Thank you, Roger!
14 April 2026
Unprompted review
Totally satisfied customer I've had SimpliSafe for many years and…
I've had SimpliSafe for many years and recently upgraded my coverage. I'm very satisfied with the service and plan to continue being a customer.
14 April 2026
It's been over 5 years now
I've been with SimpliSafe for over 5 years now and appreciate the service they provide whether it's just a question about changing a battery, why I'm no longer hearing my doorbell, to my alarms going off or sensors not functioning properly.
14 April 2026
My customer service help with issues over years…
The customer service help with issues of learning and understanding the system and how it functions has been fairly smooth, but such issues are typical with a new company dealing with growth. I've had a few frustrating experiences of product not functioning as intended or expected, but those were resolved with reasonable speed.
14 October 2025
I had packages stolen from my front…
I had packages stolen from my front door ad I was unable to view footage for that day so I called SimpliSafe for help. I received the WORST customer service ever. The rep wanted to know how I was sure that they were stolen since I had no footage. I gave him a detailed response and he kept asking again and again. I demanded to speak with someone else,maybe a supervisor and he refused. Eventually he hung up on me and I tried 3 times to call back but the automated system kept me in a loop. I am about to cancel...
14 April 2026
Reply from SimpliSafe
Hi Winsome,
Thank you for taking the time to share this with us. I’m really sorry to hear about what you experienced, both with the missing footage and the interaction with our support team. This is far from the experience we want you to have, whether it’s the reliability of your system or the way you’re treated when you reach out for help.
I can absolutely understand how upsetting it must have been to deal with a situation like stolen packages and then feel like you weren’t being heard or supported. Being unable to reach a supervisor and having the call end that way is not acceptable.
I do see that you’ve connected with our accounts team, which is a good step, but we want to make sure we go further than that. Our priority is ensuring your home is secure and that you feel confident in your system moving forward.
A member of our team will be reaching out to you soon to follow up directly and work toward turning this experience around. We truly appreciate you taking the time to share such honest feedback with us. It’s important, and it helps us improve.
The SimpliSafe Team
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