I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
Company replied
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and wel... See more
I had a great experience with Simply Business. The whole process was quick, straightforward, and easy to understand. The website was simple to use, and I was able to find the right cover at a competit... See more
Company replied
Company details
- #37 of 38 best companies in Business insurance company
- #168 of 175 best companies in Insurance broker
- #21 of 22 best companies in Landlord Insurance Company
- #14 of 14 best companies in Liability Insurance Company
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8k reviews
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Reply from Simply Business
Thanks for your feedback, Felix.
easy entry got what i wanted
29 July 2026
Unprompted review
very easy to do on the computer
29 July 2026
Easy and straighforward
29 July 2026
Unprompted review
Great experience
Great experience , easy process to insurance and same after you sell the property. Efficient, fast and professional . Well done
29 July 2026
Unprompted review
Reply from Simply Business
Thanks so much for your kind comments, Fred.
This is the first time I have had…
This is the first time I have had business insurance. It was an easy step by step procedure, I would highly recommend
26 July 2026
Reply from Simply Business
We're delighted to hear that getting your first business insurance policy was a breeze, Sarah. Do call us if you have any follow up questions :) Take care.
reasonable applicatiop process
reasonable applicatiopn process, could include all building work more clearer
29 July 2026
Unprompted review
Good luck contacting them - starting to look scammy.
Initial set up and giving them money is easy. as soon as you want to speak to them. its I'mpossible. I'm on here purely to see if it provokes a response. I accidentally bought a second policy not realising they had ignore my previous comment saobut not wanting an auto renewal. tried calling, tried messages, tried call me back' Also received an email from the, stating they sold me two policies, like its news, yet offering no easy way to sort it out. Also the newly chosen policy I think was cheaper? I basically wanted to cancel 1 policy. but seeing how useless they are to contact (have called multiple times, chat bot is total waste of space 'call back' doesnt appear. etc. I now just want to cancel both polices and go with someone else. The apparent ease of setting up is of no use if you can't contact them with any issues. Also I have previosuly stated I DO NOT WANT AUTO RENEW ON ANYTHING!
Updated 29th July 2026
So just 17 hours to reply to a complaint onine but its taken 7 days to get a response to my compaint on your own system with an actual account query! Seemingly it is 'being looked into' now but would have been better to have got hold of you a little quicker. - will update here depending on the outcome.
28 July 2026
Unprompted review
Reply from Simply Business
Hi D, we're really sorry to hear about your experience so far and can understand your frustration. So we can get this sorted out for you, we've requested your policy information through Trustpilot. As soon as we get your response, we'll look into this for you. Thanks in advance. Update: Hi D, we'll need you to respond to the Trustpilot email asking for your policy information in order for us to look into this. Thanks again.
The staff that is spoke with was…unfortunately i didn remember the name
The staff that is spoke with was experienced and very knowledgeable
28 July 2026
Unprompted review
Always get good information on updates…
Always get good information on updates and reminders
Staff very helpful
28 July 2026
Unprompted review
Didn’t help, when I needed it!
Been with simply business for 2-3 years for my painting business. Thieves got into my locked van the other week and stole £800 worth of equipment (which I’m supposed to be covered for) and Simply Business have done everything to get out of paying me. Would’ve thought they would try and help a small business owner get back on track, especially after being with them for years. Very frustrated, and it turned out to be more stressful than the break in itself. Be careful people. I’m a very careful person when it comes to locking my van etc, they don’t believe me at any turn, and made me trip up over my own words, so they could get out of paying for me tools. Avoid
9 July 2026
Unprompted review
Reply from Simply Business
Hi Luke, thank you for your review. Firstly, we're sincerely sorry to hear about the theft you've experienced – we know this can stop a small business in its tracks. Secondly, we're sorry to learn you haven't had the best experience with our claims team so far. So we can look into this for you, we've requested your policy details through Trustpilot. We hope to hear from you soon.
Very frustrating experience
Very frustrating experience. There is no option online to turn off automatic renewal, so customers are forced to waste time calling just to ask them not to renew the policy. Unsurprisingly, the renewal quote is considerably more expensive, while it is very easy to find the same cover elsewhere for a much lower price. Turning off automatic renewal should be a simple online option, not an unnecessary phone call.
28 July 2026
Unprompted review
Reply from Simply Business
We really appreciate your feedback on our current process, Darius. While the majority of our customers appreciate the time and effort saved with an automatic renewal, we understand they're not everyone's preference, which is why you can opt out at any time over the twelve months your policy is live. We hope you've now found something you're happy with, thank you again for your review.
It easy to understand and I am happy…
It easy to understand and I am happy with my experience and I will recommend you to the team
27 July 2026
Unprompted review
I found it straight forward and a…
I found it straight forward and a competitive price thank you
27 July 2026
Unprompted review
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