I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
Company replied
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and wel... See more
I had a great experience with Simply Business. The whole process was quick, straightforward, and easy to understand. The website was simple to use, and I was able to find the right cover at a competit... See more
Company replied
Company details
- #37 of 38 best companies in Business insurance company
- #168 of 175 best companies in Insurance broker
- #21 of 22 best companies in Landlord Insurance Company
- #14 of 14 best companies in Liability Insurance Company
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Super easy to get a competitive quote.
Super easy to get a competitive quote.
26 July 2026
Unprompted review
Simple and straightforward
Simple and straightforward
Both people I spoke to were great, made it all nice and easy.
22 July 2026
Very easy to navigate
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and easy to set up
Great service and easy to set up. Very helpful when needs to make a claim too.
22 July 2026
Unprompted review
Reply from Simply Business
Thanks, Gareth! All the best.
Easy to get a quote and always come up…
Easy to get a quote and always come up with cheapest deal.
23 July 2026
Very happy with the service!
Found both gentlemen I spoke to very helpful. Both explained everything clearly. I found the process a little bit long winded but was happy when the process was completed.
23 July 2026
Reply from Simply Business
Thanks for your feedback, Mrs Hudson. We appreciate you taking the time to share your thoughts. Please give us a call if you have any follow up qestions, take care for now.
Lydia Perez O'Connor was very helpful
Lydia Perez O'Connor was very helpful. Answered all my silly questions and helped to insure my business.
23 July 2026
Unprompted review
Reply from Simply Business
Thanks for letting us know, Vlad! No question is silly :) Please reach out if you have any follow up queries we can help with.
Easy to use and happy with the outcome.
Easy to use and happy with the outcome.
22 July 2026
Unprompted review
A super conversation with Richard at…
A super conversation with Richard at Simply Business who offered an informative, professional service. Thanks Richard!
22 July 2026
Unprompted review
Reply from Simply Business
Super! Thanks for your fabulous feedback, Mia. We shall pass it onto Richard :)
Reply from Simply Business
We're delighted you thought so, John. Thank you for your review.
Reply from Simply Business
Thanks for your recommendation, Jonathan! Take care.
Agreed terms, they changed their mind and want more money
Originally requiring cover for a dance class AND band, was told this was fine. Then after agreeing terms, SB said this wasn't possible and I would need two policies, effectively doubling the cost.
Have no intention of using SB again.
6 July 2026
Unprompted review
Reply from Simply Business
Hi Steve, we're sorry we weren't able to accommodate all aspects of your business in one policy. Thank you for taking the time to share your feedback with us.
Nathan was Very helpful
Nathan was Very helpful. Great customer service..
Thank you for your service
21 July 2026
Unprompted review
Reply from Simply Business
Thanks for letting us know, Loukia :) We're delighted to hear that. Please call if you have any follow up questions: 0333 014 6683.
Simple online form.
Simple online form.
A Go d selection of providers so easy to find the service for me.
Competitive pricing.
20 July 2026
100 % great service
21 July 2026
Unprompted review
Very helpful and professional agent…
Very helpful and professional agent that explains and simplify the service. The agent convince you and assure you. That is why I bought your service. He deserves all the credit. Thanks
15 July 2026
Unprompted review
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