I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
Company replied
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and wel... See more
I had a great experience with Simply Business. The whole process was quick, straightforward, and easy to understand. The website was simple to use, and I was able to find the right cover at a competit... See more
Company replied
Company details
- #38 of 39 best companies in Business insurance company
- #169 of 176 best companies in Insurance broker
- #21 of 22 best companies in Landlord Insurance Company
- #14 of 14 best companies in Liability Insurance Company
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
complete waste of money
complete waste of money. Tenants trashed my apartment and my landlord policy refused to pay out, as they claimed everything was either wear and tear or that each individual item was below the minimum value for a claim.
11 July 2026
Unprompted review
Reply from Simply Business
We're sorry to hear about your apartment and that you didn't get the outcome you were hoping for this time, Barry. If you'd like some further clarification, or believe a mistake has been made, please do go back to your claim handler directly. Wishing you all the best.
service pice staff
10 July 2026
Unprompted review
Really good communications and good…
Really good communications and good service happy with my experience and would recommend
11 April 2026
Always professional.
Always professional.
Easy to use website.
Quick and easy to buy insurance online.
10 July 2026
Unprompted review
Easy process
The company was eager to please and to cover the cottage. Answering all my questions
6 July 2026
Always used simply Buisness for our landlord insurance
Always used simply Buisness for our landlord insurance for many years. Always competitive on price
10 July 2026
Unprompted review
Great service
Great service, good price compared to some quotes, pretty simple to fill in online would recommend
9 July 2026
Great simple house insurance
Great simple house insurance - easy to work with. Would recommend for value, ease and simplicity
8 July 2026
Highly recommended!
I don't usually leave reviews, however the service I have received from Mark at Simply Business has been first class.
Even though categorising my business and making sure all necessary covers were taken into account proved rather difficult, he went above and beyond to sort everything out, made all necessary amendments, chased to get everything moving along, when it was nearing the end of the day, etc.
Genuinely very happy and would definitely recommend getting in touch with them if you are looking for insurance - especially if other insurers aren't sure what category to put your business in.
9 July 2026
Unprompted review
No invoice or reminder before taking…
No invoice or reminder before taking payment before insurance is due.
9 July 2026
Unprompted review
Reply from Simply Business
Hi there, thank you for taking the time to feedback.
We do send a renewal email with your quote 21 days before your policy is due to expire. This message includes details on how to opt-out if you don't want to renew. We then will attempt to take payment nine days before your policy runs out. We do this to make sure that if your card has expired, we have time to contact you without leaving you uninsured.
If you didn't receive any emails from us or if you need help ending your renewal, please get in touch. You can call our team on 0333 014 6683, so we can look into this for you and make sure that we have your correct details.
Fast and efficient
Fast, efficient and to the point! I use SB for over 5 years now and not looking to change that for the forseable future.
9 July 2026
Unprompted review
Great service
8 July 2026
Hard to cancel renewal
All options available except the one I need. The one to cancel the auto renewal online. Instead page after page of clickbait telling me how to change the payment, change the cover, change everything expect terminate. Cynical.
9 July 2026
Unprompted review
Reply from Simply Business
Hi David, thank you for sharing your feedback.
Our aim with automatic renewals is to provide a speedy, hassle-free option to make sure our customers stay covered – but we understand this isn't suitable for everyone.
We appreciate you'd prefer an option to cancel your auto-renewal online, and we're actively looking to make more actions self-serve within online customer accounts. In the meantime, please call our customer service team on 0333 014 6683. They'll be happy to help sort your auto-renewal cancellation for you.
Easy and quick service.
Easy and quick service.
I got my cover within 10 minutes.
Fantastic.
8 July 2026
Plain and simple very easy nd…
Plain and simple very easy nd straightforward also a good cover at a competitive price
8 July 2026
Unprompted review
Surabhi is very helpful and very kind…
Surabhi is very helpful and very kind service
Kind regards
Bavan &Co.ltd
8 June 2026
the ease of use
8 July 2026
Unprompted review
Disappointed
Always been simple to renew the policy. I needed to make a claim for carpet after a tenant burnt and got paint all over them, the process was relatively smooth and good communication but they charged me an excess per room for the 4 rooms I claimed for. So for 1 claim worth £1397, I paid £1000 in excess. Just classic insurance companies worming their way out of paying.
1 July 2026
Unprompted review
Reply from Simply Business
Hi Luke, thanks very much for your feedback on your recent experience. We're sorry to hear you're disappointed regarding the excess and we understand your frustration. We always ask our customers to carefully read their policy documents when they first get them, including the information provided on excesses and claiming so that they are fully aware of the limitations of cover. We're pleased to hear that otherwise you've been happy with our service. Thank you again for bringing this to our attention, we hope your property is now back to normal. Take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.