Simply Insurance Services LTD Reviews 

1,065
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many highlight the ease and straightforwardness of processes like renewals, often completed quickly and without hassle. Reviewers frequently commend the excellent customer service, noting staff are knowledgeable, patient, and explain everything clearly. The company is also praised for offering competitive prices and securing great deals, often beating previous premiums. Overall, consumers appreciate the reliable support and feel their individual needs are understood, leading to high recommendations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, helpfulness, and... See more

Price

Reviewers frequently express satisfaction with the pricing, noting that the company is very competitive and... See more

Subscription

Customers had positive experiences with subscription renewals, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete po... See more

Rated 5 out of 5 stars

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today... See more

Company replied

Rated 5 out of 5 stars

Called today to renew my motor trade policy, spoke to Chris who ran through my requirements with me & got me a brilliant level of cover at a great price! Been using simply for years & can't fault them... See more


Company details

  1. Insurance broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,065)

213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gabrielle was very helpful

Gabrielle was very helpful, she explained the differences of the insurance policies, and we chose the right one.
Thank you Gabrielle

18 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Jack,

Thank you for the lovely feedback. We’re delighted to hear Gabrielle was so helpful and made everything clear while guiding you to the right policy. She’ll be thrilled to know her support made such a positive difference. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

jack was a great help

21 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi A Team Cranes,

Thank you for the great feedback. We’re so glad to hear Jack was such a help and made everything nice and easy for you. Your kind words mean a lot to us.

Rated 5 out of 5 stars

I have just renewed my policy with pib…

I have just renewed my policy with pib as they have been outside last year and were the cheapest quote for this year, my advisor Mel was very professional and a pleasure to deal with. I 100% would recommend this company for all motor trade policies

19 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Julian,

Thank you for the fantastic review. We’re delighted to hear you chose to renew with us again and that we could offer the most competitive quote this year. Mel will be thrilled to know her professionalism and friendly approach made the process a pleasure. Your recommendation means a great deal — we truly appreciate your trust in us.

Rated 5 out of 5 stars

Spoke with Sam Sheed regarding my motor…

Spoke with Sam Sheed regarding my motor trade insurance policy. From start to finish the experience was first class.
He handled everything. Took out policy today. Excellent service.
Peter Elliott Elliotts Motor Co.

19 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Peter,

Thank you for the fantastic feedback. We’re delighted to hear your experience from start to finish felt first‑class. Sam will be thrilled to know he made the process smooth, clear, and hassle‑free, and we’re glad your new policy is all sorted. We truly appreciate you choosing us — thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Mel was super efficient

Mel was super efficient, polite and helpful, pleasure to talk to!!
Many thanks
Mrs Osborne

18 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mrs Osborne,

Thank you so much for your lovely feedback. We’re delighted to hear Mel made everything smooth, friendly, and genuinely helpful — she’ll be over the moon to know she made such a positive impression. It’s always our aim to make every conversation a pleasure, and your kind words truly mean a lot. Many thanks again.

Rated 5 out of 5 stars

Been with these now for 3 years

Been with these now for 3 years, just renewed again today and spoke with Mel, who in my experience is fantastic one the best I’ve dealt with, super easy and efficient! All done and renewed within 30 minutes fantastic, thanks again Mel

18 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Luke,

Thank you for sticking with us over the past three years — we truly appreciate your loyalty. It’s great to hear your renewal was quick, smooth, and wrapped up in no time. Efficient, easy service is exactly what we aim for, and feedback like yours keeps us smiling. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Straight forward

Straight forward, good understanding of policy, explained well. Gabrielle Woodward was a pleasure to deal with.
Many thanks.

18 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Anthony,

Thank you for the wonderful feedback. We’re delighted to hear everything was explained clearly and made easy to navigate. It’s always a pleasure when great service shines through, and your kind words truly mean a lot. Many thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Very good service good communication…

Very good service good communication tried to get cheapest price

16 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Steven,

Thank you for the great feedback. We’re glad to hear our team kept the communication clear and worked hard to find you the best possible price. It’s always our goal to make things simple, smooth, and kind to the wallet — so we’re delighted it paid off.

Rated 5 out of 5 stars

I spoke to someone called Chris who…

I spoke to someone called Chris who talked me through and explained in detail. He was patient and made things easy

15 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Sam,

Thank you for the great feedback. We’re delighted to hear Chris made everything clear, calm, and easy to navigate. Patience and good guidance are exactly what we aim for, so it’s wonderful to know it landed well. Your review truly brightened our day.

Rated 5 out of 5 stars

Worked out well...

Customer service and understanding was great. Mel was easy to speak with and understanding. Quick and fast service so I could be back at work.

14 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Ryan,

Thank you for the fantastic feedback. We’re thrilled to hear Mel made everything smooth, speedy, and stress‑free so you could get back to work in no time. Glad we hit the mark! Your review genuinely made our day.

Rated 5 out of 5 stars

The quality of staff

The quality of staff. Jack was exceptional as was Gabbi and Matt in the claims department. They clearly all had a precise understanding of their respective roles and their responsibilities within them.

14 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Chris,

Thank you for the lovely review. Our team will be delighted to know their professionalism and precision made such an impact. We’re proud of the crew — they keep everything running like a well‑tuned machine. Your feedback truly brightened our day.

Rated 5 out of 5 stars

Gabrielle was super helpful and polite…

Gabrielle was super helpful and polite on the phone to us answered all our questions really happy with the service thank you

14 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Nick,

Thank you so much for your lovely review. We’re delighted to hear that Gabrielle took such great care of you — she’ll be thrilled to know her helpfulness and warm manner made a difference. We’re over the moon that you’re happy with the service, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, very good and professional service. Mr Jack is very helpful.

13 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Adnan,

Thank you so much for your wonderful recommendation. We’re delighted to hear you found our service professional and of such high quality. Jack will be especially pleased to know his support made a positive impression.

We appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Fantastic company always a great…

Fantastic company always a great service and prices I’ve used them for years trustworthy and get the best deals highly recommend them to anyone Chris went above and beyond they are always at the end of the phone for help and advice

11 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi B,

Thank you so much for your fantastic feedback. It means a great deal to us that you’ve trusted us for so many years — loyalty like yours is something we never take for granted. We’re thrilled to hear that our service, prices, and reliability continue to hit the mark for you.

Chris will be especially pleased to know he went above and beyond in your eyes. The team prides itself on always being just a phone call away for help and advice, so it’s wonderful to hear that this has made a real difference.

We truly appreciate your high recommendation and look forward to supporting you for many more years to come.

Rated 5 out of 5 stars

Easy process to renew

Easy process to renew. Saved me a good amount on my renewal

12 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi,

Thank you for taking the time to leave us a review. We’re delighted to hear that your renewal was quick and straightforward — just the way it should be. It’s even better knowing we were able to save you a good amount in the process.

We appreciate your trust in us

Rated 5 out of 5 stars

Excellent service from Mel once again

Excellent service from Mel once again!
Thanks again!

11 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Lee,

Thank you for your kind words. We’re delighted to hear you received excellent service from Mel once again — consistency and care are exactly what we aim for.

Thanks again for taking the time to share your feedback, it truly means a lot to us.

Rated 5 out of 5 stars

Mel at PIB was very helpful with…

Mel at PIB was very helpful with helping arrange my Trade insurance. Explained everything to me so I was happy to go ahead. 5 Stars from me . Dean @djwcars Windsor

11 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Dean,

Thank you for your fantastic review. We’re delighted to hear that Mel was able to guide you through arranging your insurance with clarity and care. Knowing everything was explained clearly enough for you to move forward with confidence is exactly the experience we aim to deliver.

Your 5‑star feedback means a great deal to us.
Thank you again from all of us at PIB — and from Mel especially.

Rated 5 out of 5 stars

I've had a motor traders policy for…

I've had a motor traders policy for over 40 years this is the best experience I've had in all those years happy to change things and polite thank you.

7 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Martin,

Thank you so much for sharing this wonderful feedback. It truly means a lot to hear that, after over 40 years with motor trade policies, this has been your best experience yet. We’re delighted that the team’s willingness to help, make changes, and remain polite throughout made such a positive impression.

Your trust and long‑standing experience in the industry make your comments especially meaningful. Thank you again for taking the time to let us know.

Rated 5 out of 5 stars

PIB insurance

Mel has dealt with my trade insurance for a couple of years. She represents the company very well, always making sure I understand all the aspects of my cover and their service

29 April 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Steve,

Thank you for your thoughtful feedback. We’re delighted to hear that Mel has been supporting you with your trade insurance over the past few years. She takes great pride in representing the company well, and it’s wonderful to know her clear explanations and attention to detail have helped you feel confident in your cover and our service.

We truly appreciate you taking the time to share your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

Very good service from gabie and Mel…

Very good service from gabie and Mel more than happy

8 May 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Colin,

Thank you for your lovely feedback. We’re delighted to hear you received such good service from both Gabby and Mel — they’ll be so pleased to know they made a positive difference.

We’re more than happy to have been able to help, and we truly appreciate you taking the time to share your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look