Simpsons International Removals Reviews 

178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the helpful office staff for providing clear communication, answering questions, and offering patient guidance throughout the moving process. Reviewers emphasize that the administrative team goes above and beyond to ensure every detail from quotes to paperwork is clearly managed. Consumers highlight the efficient removal teams, noting that packing crew members are polite, careful with items, and well-prepared. People appreciate that belongings consistently arrive safely and on schedule, making stressful international relocations smooth and manageable. Individuals seeking reliable shipping services find peace of mind knowing professionals handle everything with genuine care.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient administration and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be exceptionally supportive and reassuring during international moves.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipments arrived safely and in... See more

User experience

Reviewers mention positive feedback about user_experience, describing seamless and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Simpsons was perfect. John and Hayley helped us through every step of the way, answered all of our random questions and kept us up to speed right from the initial quote to the big... See more

Company replied

Rated 5 out of 5 stars

We recently moved our family to Australia and chose Simpsons after getting a few different quotes. From the very beginning, they stood out with their professionalism and clarity. The office team were... See more

Company replied

Rated 5 out of 5 stars

We were moving overseas and honestly dreaded the whole process, but Simpsons made it so straightforward from day one. Hayley kept in touch throughout, answering all my questions quickly (and there wer... See more

Company replied

Rated 5 out of 5 stars

Everything felt very personalised. John understood how stressful and overwhelming I was finding emigrating so really helped me as much as he could to feel at ease and made the process as easy as possi... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Shipping service
  4. Storage facility

Written by the company

Simpsons International Removals Ltd is one of the leading international removal companies, dedicated to making your move abroad as seamless and stress-free as possible. With many years of experience in the industry, we have helped families and individuals successfully relocate from the UK to their new homes overseas for many years. We specialise in overseas removals and shipping to countries such as the USA, Canada, Australia, Spain, France, Germany and many other countries across Europe.

Try Our International Removals Cost Calculator

Written by the company

Get a Quick Estimate for Your Move Abroad
Planning an overseas move? Simpsons’ free online removals cost calculator makes it easy to get an initial estimate based on the size of your move. It only takes a few moments to start planning your international removal with a clearer idea of potential costs.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

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4.7

All reviews

(178)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Moving to South Africa

I have found the office staff to be be very pleasant and patient with an an old man who need a brain occassionally🥰.
The packers are very efficient and seem to do the job well. I've moved in two tranches - the only thing that was broken was a glass caffetierre pot. All the expensive stuff survived with no problems. They go the extra mile when asked.

14 August 2025
Unprompted review
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Reply from Simpsons International Removals

Good morning Julian,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process. We are wishing you the best in your new location!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Simpsons are a great company to deal with

Simpsons were really easy to deal with. They were friendly, kind and communicated with clarity and regularity. Nothing was too much trouble. They made the whole process clear and seamless.

12 August 2025
Unprompted review
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Reply from Simpsons International Removals

Good morning Lynn,
We're extremely happy that you had a positive experience, and we're grateful for your feedback. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Simpsons - Knowledgable, Caring and Efficient

Well, it starts with the estimate, which was done in person by Jo. She was absolutely charming, efficient and knowledgable. Following the quote, the office team went into action . John, Hayley and Hayley dealt with me and made the whole process so easy. Moving abroad is a big decision, especially for someone living alone, but they made the whole process bearable. Last, but hot least Scott and his team arrived to pack the house. Everything was beautifully wrapped. The team were so expert, taking apart my T.V. Bed, and another large framed bed. On the 2nd day the shipping container arrived and it was loaded within 2 hours and then, straight off to the Port.

I cannot fault the whole team, and they really earned their 5 stars

6 August 2025
Unprompted review
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Reply from Simpsons International Removals

Good morning Mrs Patrick,
Your decision to share a 5-star review with us fills us with immense gratitude. It’s customers like you who make our journey all the more rewarding. Thank you for your kind words and we are wishing you all the best!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Moving from West Midlands to Abu Dhabi

Moving from west midlands to Abu Dhabi. Just finished the removal process with Simpsons and couldn’t fault them at all. Excellent communication throughout including on the day both before and after. The estimation following the video consultation was spot on and we even had a little extra space to send a few bits from the ‘maybe’ pile. All the packing was done for us which took away a lot of the stress from the day. 2-3 hours and the whole house was done. Much appreciated all!

7 August 2025
Unprompted review
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Reply from Simpsons International Removals

Good morning Mark,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment.
Kindest regards
Customer Services

Rated 5 out of 5 stars

Moving from London to New York

We moved from London to New York withSimpsons Int Removals and had a great experience. The team was professional, responsive, and made the whole process so much easier.

We really appreciated their support and wouldn’t hesitate to recommend them to anyone planning a big move.

1 May 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Ana,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Wonderful service

Wonderful service
Would not hesitate to recommend. Our move managers, John Moynes and Hayley Price were fantastic throughout the whole process. John came and did a very thorough survey so we could get an accurate quote for removals. On the day of packing up the container, the team of 3 were brilliant. So quick and took great care when loading our items into the container.

3 June 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Florence,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service! I will be sure to pass on your kind words to John and Hayley and let them know you were happy with their great service!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
Thankyou to the team, recieved my goods would highly recommend to anyone moving to the US!

1 April 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Lindsey,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment.
Kindest regards
Customer Services

Rated 5 out of 5 stars

Pleasant and Experienced staff…

Pleasant and Experienced staff throughout the removal process. Help with a comprehensive quotation to the optimum scenario for our move, The operational management helped destress the entire process while preparing logistics to a tight schedule over two bank holidays, The team of magicians who in two days wrapped and packed our entire house and garage contents and slotted them precisely into the sea container where the next time we see them we'll be asking "why the heck did we bring this?" They all helped to turn a very stressful event into the most pleasurable experience, thanks to you all with special mention for Hayley P.

7 May 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon David,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Kindest regards
Customer services

Rated 1 out of 5 stars

I left the uk in August 2024 never…

I left the uk in August 2024 never received my belongings till February 2025 two boxes were missing and a lot of items damaged Simpson still won’t except they lost my items shame really because another 20 families are coming out to USA and we won’t be recommending this company to any of them yes they are cheap but now thinking you pay for what you get I believe my items were lost before they ever got put on pallets and put with someone else’s belongings but will Simpson contact whoever’s belongings were in warehouse the same time as mine no they won’t too much like hard work please avoid this company also USA side of things is absolutely appalling and virtually impossible to contact all my memories and personal photos of my family past and present gone I was heartbroken

4 February 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Samantha,
Thank you for taking the time to write us a review and providing your honest feedback.
I am very sorry that you were unhappy with our services. I can see we have been in discussions with you regarding this matter, and for the damaged items a claim had been submitted previously however, with regards to the missing items, we have carried out searches of our warehouses however, as your goods were palletised meaning they were kept together by materials wrapped in one, and all items were accounted for upon delivery, there has been no location of any loose items. To confirm, all items were marked off as being delivered to your home.
Please do not hesitate to contact us should we be able to assist you in any way further.
Kind regards
Customer Services

Rated 5 out of 5 stars

Amazing Service 10/10!

The team at Simpsons/PSS are absolutely phenomenal. They helped me arrange a very LARGE move from the UK to Dubai for my boss and his five-bedroom house. The home had a lot of expensive furniture and the service we received was seamless. The team were so helpful, polite and just generally super on the ball. I cannot recommend them enough, it is a 10/10 from me. All items received were expertly packed and in perfect condition.

1 August 2024
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Charlotte,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

The service was excellent including the…

The service was excellent including the communication updating regularly and checking in to see if we need any more help or information regarding the move. John and Hayley P very friendly and made this move easy.

15 April 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Farai,
Your positive feedback is a huge encouragement to our team. Thank you for recognising our hard work.
Kindest regards
Customer Services

Rated 4 out of 5 stars

There was immediate contact

There was immediate contact . Very personal. The staff we dealt with were very respectful and helpful .

10 April 2025
Unprompted review
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Reply from Simpsons International Removals

Good morning Craig,
We're extremely happy that you had a positive experience, and we're grateful for your feedback. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

A huge shoutout to John and Hayley

A huge shoutout to John and Hayley for guiding me through this process and making sure everything ran smoothly. They were always available to answer my questions and kept me informed. The moving crew—Michael, Jamie, and Steve—were fantastic! They treated my belongings as if they were their own, and their efficiency was truly impressive. Simpsons exceeded my expectations in every way!

17 October 2024
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Victor,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Simpson is a 5 star company!

Professional and Personal! More importantly should the final packaged goods be less than the initial quote a refund is given. One would never know if it was a couple of boxes more or less.
The honesty displayed is commendable!

24 March 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Petra,
I am very happy that you enjoyed the experience, and we are wishing you all the best in your new location and home!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Impressive removal company Simpsons

I am thoroughly impressed with the service I received from Simpsons. From the very beginning, John took time to explain the entire procedure, providing me with complete insight into the sequence of events involved. ie: quote, packing, costings, helpful tips on type container, insurance and shipping expectations . His approach was efficient, friendly, and incredibly helpful. I appreciated his consistency and knowledge, and his quote was accurate with no hidden surprises.

The team that packed our furniture—Stephen, Aaron, and Mark—could not have been more accommodating. They were incredibly helpful, and it was clear that nothing was too much trouble for them. I felt completely at ease knowing they were in control, and I didn’t need to check on them at all. Their years of experience were evident, as they worked seamlessly together as a team, demonstrating a clear understanding of what needed to be done.

Overall, I give this company a well-deserved 5-star rating! Highly recommended!

14 February 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Carol,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. Wishing you the best of luck in your new location!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Amazing service and Always Helpful

Amazing service from the team there, Hayley and Ellemai have been super helpful and the packing team Julian and Jim were fantastic on the day; it all went smooth and any anxieties I had were immediately set to ease.

14 January 2025
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Michael,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence.
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

They did a brilliant job, and guided me along the way... the also did a great job of listening about my concerns.

Well done a brilliant job so far and manage to give me the pack and collection date which suits me.

6 January 2025
Unprompted review
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Reply from Simpsons International Removals

Good Morning Atashya,
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

John was very receptive and helpful…

John was very receptive and helpful from day 1 until we received our goods on the other side. We received our shipment in time for Christmas which was no mean feat. Much thanks to the team for their support and hard work!

20 December 2024
Unprompted review
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Reply from Simpsons International Removals

Good morning Megan,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence! We are wishing you the best in your new home!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Wonderful Company with a great Team!

Just want to say a big thank you to Simpsons International Removals for their hard work, their kindness and thoroughness with the packing and transport of my furniture to South Africa.

It was great to work with the whole team; Micheal, Martin, Lee and Karl. I also want to thank John Moynes who was always available for my many questions.

What a great and honest team; Micheal found a gold wedding ring while packing one of the older boxes in my storage unit and brought it to my house for safe keeping!

I can really recommend the company to anyone who wants to move. They were also the most reasonable in price for my large 40 ft container.

Wish them all the very best.

25 November 2024
Unprompted review
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Reply from Simpsons International Removals

Good Morning,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. It really does mean a lot that you would recommend us as we always strive to provide the best possible service to keep our clients happy! Wishing you the best of luck in your new home!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Move back to South Africa

I chose PSS to manage my move back to South Africa as I was comfortable with their approach to the move from day 1. They were the only company that had an agent come and assess my property in person and talk me through all the details and requirements of the move. The move managers were great and managed all the info, keeping me updated on the 2 days of packing and loading the container. The moving crew was punctual and professional, handling challenges with the container and ensuring my move went ahead on time. The first leg is done, and I would recommend PSS to anyone making a move back to South Africa.

12 November 2024
Unprompted review
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Reply from Simpsons International Removals

Good afternoon Gareth,
Thank you for your review and for taking the time to send us your valuable feedback. Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. We are wishing you the best of luck in your new home!
Have a lovely day!
Kindest regards
Customer Services

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