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Sincera Insurance Reviews 

796
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, particularly highlighting the straightforward claim process. Many people appreciate the remarkably fast response times, with claims often approved within hours or a few days. Consumers also highlight the swiftness of reimbursements, with funds often reaching bank accounts within a few days. Reviewers frequently commend the user-friendly online platform, making the submission of claims very simple and clear. This positive experience leads many customers to express their intention to use the company again and recommend its services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its swiftness, efficiency, and ease of... See more

Claim

Customers consistently note positive experiences with claim, highlighting the process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers expressing satisfaction with the speed... See more

Refund

Users describe positive interactions with refund, often highlighting the speed and efficiency of the process.... See more

Payment

Customers had positive experiences with payment, noting that approval and payment processes were very fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

Rated 5 out of 5 stars

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more

Company replied

Rated 5 out of 5 stars

Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more


Company details

  1. Insurance company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(796)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit concerned after a stranger…

I was a bit concerned after a stranger drove into our hire car, I’d paid for ‘full cover’ but I thought they might try to get around it somehow/some small print as I never go into detail with insurance as I’ve never needed it before. I sent them my claim and they responded straight away asking for the bac number, because they responded so quickly I assumed it was an acknowledgement of the claim and didn’t realise they’d asked a question until a week later. I gave them the bac number and they responded saying the claim was successful and I’d receive payment in 15 business days. Extremely happy with the service

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

I had a wonderful experience with Sincera Insurance. They were fast in evaluating my claim, as well as fair, polite, and precise throughout the entire process.The platform for uploading and reviewing claims is exceptionally simple, intuitive, and fast. I recommend them for their professionalism and smooth customer experience!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT FIVE STAR INSURANCE COMPANY.

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental company!!!) Once submitted an email was immediately sent to me explaining the following process and time scale. I received a result and claim approval within two days, no quibbles, amazing. I have now been informed that the money will be in my bank within the next 15 days. Thank you so much Sincera Insurance I will definitely use you again and strongly recommend this company for car insurance abroad. Thanks Andy Gray

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Booked the insurance through Dicovercars.com, great service, just avoid Felirent in Olbia as a car rental company

Booked the insurance through Dicovercars.com - the full coverage. Unfortunately, we chose Felirent in Olbia airport as a car rental company which proved to be clear scam. However, the full coverage insurance worked for us as the claim settlement was really quick (reported on Saturday, approved on Monday - i.e.. during first working day). Seamless service.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I had struggles with the car renting…

I had struggles with the car renting company. They had not send me any invoice for month and I could not get the refund. But the help of sincera insurance was calming me down, helped me contact the rental company, they were patient and in the end I got the full coverage of the damage. Thank you!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Refund

In Malaga, I had a very negative experience with a car rental company that tried to sell me insurance that was three to four times more expensive than theirs. After returning the car, they charged me €234 for a scratch that occurred in their parking lot (I had a flight before the rental company opened).

Today, Sincera processed my complaint within a few hours! I'm waiting for my refund.

I recommend their Full Coverage insurance.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Sincera

I had the best experience with Sincera. I had a minor incident in my rented car and within two days, all was solved. They were very responsive and confirmed the refund of my losses quite fast. Happy to use their services again.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast, simple and stress-free claims process

I had an incident with my car insurance while I was on holiday, and I was really impressed with how smooth and fast the whole process was.

Submitting the claim was incredibly easy — it literally took me less than two minutes to upload the necessary documents and send everything through the website. The process was very intuitive and user-friendly.

What surprised me the most was the speed of the response. Within just around 12 hours, I already received confirmation that my claim had been approved.

Everything felt very efficient, clear, and stress-free, especially in a situation that could have been quite stressful.

Overall, I am very satisfied with the service and truly appreciate how quickly and smoothly everything was handled.

10 June 2026
Unprompted review

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