Sinks Reviews 587

Good price very good all round service
Will be purchasing from this company in the future

Sink arrived damaged. Sent an email but have heard nothing. Tried phoning but told would have to wait for email reply. Sinks.co.uk said that we should have inspected product on delivery and that this was advised on an email they had sent us. However, on checking my emails I found the email had arrived one hour after the driver had delivered the sink. I phoned sink.co.uk to advise them of this and was told I would have to send email and await contact. As I have still not heard I have contacted my bank to request chargeback. I have provided them with copies of the emails I have sent and I’m now waiting for my money back, if this fails I will take to ombudsman as a matter of principle.
If you do buy from this company use a credit card as at least then you are legally protected under section 75 and if goods arrive faulty your credit card company will sort refund .

Very easy. Asked about approximate delivery time and if item is available before ordering. Received within 2 days. Great service and communication.

Sinks.co.uk intentionally do not update their stock on the website, leading users to believe a 3 day delivery time. Once they have your money, you will then receive an email saying that they are having supply issues and you can either wait (in our case) 12 weeks for the product you have ordered, or offer you a choice of a completely different finish. Once you ask for a refund, you are suddenly ignored for a long time as they like to hold onto your money for as long as possible (assuming they enjoy the interest). Oh and the product page is never updated to reflect the 14 week lead time. Very shady tactics.

Your response only reinforces the concerns raised in my prior review. Stop digging yourselves a hole.

1. “Company procedures” do not override statutory law.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a refund must be issued within 14 days of either:

• receipt of the returned goods or
• receipt of evidence that the goods have been sent back
(whichever is earlier).

You were provided with proof of posting and later proof of delivery (you could’ve checked proof of delivery yourselves as the info was on my proof of postage receipt to track). Any internal delay in “booking in” returns is an internal operational issue and cannot lawfully extend the refund deadline. It is not the customer’s responsibility to chase your incompetent warehouse to comply with the law.

2. The refund was not issued “promptly”.
It was only processed after I explicitly cited the statutory deadline in writing. Until that point, I was repeatedly told conflicting information, including that the item had “not arrived”, despite delivery having occurred 10 days earlier.

3. The £12.50 deduction is not agreed or lawful.
My order confirmation and VAT invoice clearly state:

• Shipping: £0.00
• Shipping method: Free Delivery

At no point during checkout did I agree to a £12.50 deduction. When I contacted customer services, I was told returns collection would cost £70, not £12.50. I therefore chose to return the item myself at my own cost.
You cannot retrospectively impose a fee that was not transparently agreed to at the point of sale.

4. Risk during return transit is irrelevant here.
The item was delivered safely and located at your warehouse. Any suggestion otherwise is a red herring. The issue was never loss or damage — it was delayed internal processing. Stop trying to make customers feel they’re taking a risk choosing to return items with reputable couriers because they don’t want to pay your extortionate fees.

In short:
• The return was compliant.
• Delivery was confirmed.
• The refund was delayed beyond what is reasonable.
• The refund was issued only after escalation.
• The refund was then issued short-paid.

Customers should be aware that if they need to return an item, they may be required to chase repeatedly to obtain a refund that should be automatic, timely, and complete.

I stand by every word of my previous review.

Bought Franke Doric Triflow tap system. Delivered v quickly, within one day of order. Then, when plumber discovered a manufacturing fault in a triflow component, Sinks were very responsive, and quickly available in person by phone. On sending photos, they agreed to replace the whole order, and that arrived within 24 hours. Very helpful overall.

I ordered a tap which came and was fine but I decided I wanted a different one because of a detail that I didn't like. It took several emails to sinks.co.uk to establish that their supplier (Rangemaster!) refused to allow me to pay to return the item myself and that I would need to pay £38 for a collection, despite it being a relatively small item that could be sent by Royal Mail for about £7. They told me a date for collection and they never came. So they told me another and they never came. This honestly happened about 10 times during which I had to stay in or risk leaving the tap on the front step. There was then a query over whether it was outside of the returns date for a refund anyway... I just wanted the whole affair done so was begging them to let me just send it back myself (at far less cost) and they wouldn't allow it. Finally on a random day I happened to be in on, with no warning someone did came and took it away. 6 weeks later I found myself chasing sinks.co.uk for the refund. They then said they couldn't do this until they knew it had been received back - I considered this to be absolutely nothing to do with me bearing in mind the return had been arranged by them. Several emails later and I finally have my refund (minus the £38). At no point did it seem that sinks.co.uk were willing to advocate for me, their customer - they should have issued the refund far earlier and managed their own refund directly with their ineffectual supplier having been let down by them repeatedly. Basically it's a nightmare because sinks.co.uk are a third party - so you are beholden to 2 sets of returns policies and have to wait on them as middle men to communicate between you and the supplier with whom they seem to have zero influence.

Ordered a sink and waited a week with no delivery update. I had to call them myself only to be told it was discontinued. They never bothered to reach out. Currently waiting for a refund. Very poor experience—check the reviews before you buy!

Don’t use this company!!
Faulty sink delivered in August, have been emailing and messaging with no response for months. Spoke to someone on phone who said they would respond in 24 hours, this was November. They don’t answer phone since this conversation. Taking legal action!

I ordered a tap which turned out to be the wrong one. That was my mistake. I wanted to return it……what an absolute joke of a process. The process started in mid October and I finally got my refund in early January. Be wary of the outrageous admin fee for returns. In short, be very sure the product is right else look forward to a long process. Never again.

TERRIBLE! Ordered a kitchen sink, chose the day well ahead of schedule for kitchen fitting. Phoned them on delivery day as sink did not arrive and they then told me it was out of stock??? What a joke, they did not even bother to tell me. If I had not have phoned I could have wasted more time and not got any other sink on order in time. Terrible service. AVOID!

I bought a kitchen sink and a kitchen tap at sink.co.uk and received them on 21 November 2025. After I received the products, I found a defect at the sink’s corner… that made me so disappointed. The most surprising me was the tap, it comes with a plain carton box with no logo or brand name which obviously not the brand I bought in my order. After I search online with the model no. appear on the box, its belongs to other brand just with a similar outlook which is not shown on the sink.co.uk website. So I talked with their customer service, they said that it is the same product. It is an unacceptable excuse absolutely. The non-branded tap is not the same as the one I ordered with different specifications. Also, I can find this tap on other website with lower price. This make me so angry with their reply. Based on the damage of the sink, the staff promised provide a 10% refund of the payment. However, after many days on phone and email, the case still unsolved. What a nightmare for purchasing with this company!
It is a kind of cheating!

After reading the negative reviews, I was hesitant to place an order with sinks.co.uk. However I gave them a call on Friday before 12pm and spoke to a helpful rep to confirm tap availability. I placed the order online, with tap arriving next day (Sat) with no issues, and tap/packaging in perfect condition. Very pleased with the price and service. Will certainly use again.

delivered my sink to wrong address. now there refusing to redeliver and don't even know the house name or person they left it with it and saying its my fault. and i need to buy another one. I'm reporting to trading standards my credit card fraud team extremely unhelpful company

Poor experience with this company - I should have checked the reviews first! .
Ordered a Franke Maris 4 in1 filtration kit along with a number of other items approx 5 weeks ago. Their website stated it was in stock. It didn't arrive with the rest of the order (which also was delayed) but with no proactive communication or explanation from the company. I have chased on numerous occasions over the past few weeks, they rarely get back to you. Website still states item is in stock (despite mentioning this was misleading and inaccurate), it's definitely not. Have contacted Franke direct who say its not available through their suppliers for another 1 - 2 weeks minimum. So have contacted company to request refund a few days ago. Guess what - no useful response and no refund!

I was really disappointed with the quality of the Artisan tap I ordered from Sinks.co.uk (owned by Austen Group Ltd). It turned out to be manufactured by Ellsi, a brand I don’t rate, and nowhere on the Artisan product page was Ellsi mentioned.

I requested a refund within 5 days of purchase due to concerns about the product’s quality and the lack of brand clarity. Despite being well within the 14-day cooling-off period, Sinks.co.uk refused to handle the refund directly and told me I had to return the item to the supplier.

The product was returned unused, in perfect condition and original packaging — yet they still deducted £35 from my refund as a so-called “handling fee”. This fee was not disclosed at checkout, and when I asked for a breakdown or final invoice, they simply replied:

“Unfortunately we are unable to provide a final invoice for the refund.”

The entire process was slow and frustrating. I had to chase them multiple times, and even after they issued a partial refund, I still haven't received any clear explanation or proper documentation.
I strongly advise potential customers to:

1. Be wary of unclear product branding (check who the actual manufacturer is and ask them directly if it is not clearly labelled)
2. Read the returns policy carefully (even then, key charges are vague or undisclosed)
3. Know that you might face undisclosed fees, a delayed refund, and no final invoice or breakdown

Overall, a really poor customer experience - I would not recommend this company.

Less than a year ago I bought an Austin & Co Granite composite Undermount/flush sink from this company. Within two months the sink started chipping whenever anyone washed up. I contacted Sinks who contacted Austin and co… both parties have taken no accountability for the poor quality of the sink. I’m left with a sink not fit for purpose that I will be left out of pocket not only the £280 for the sink but the cost of removal from my oak worktop, purchase and installation of another sink!

Do not buy their granite composite sinks unless you do not wish to use it like a sink!

Not show why this company has gotten bad reviews. We ordered a Franke Eiger tap on Friday and it was here on Saturday. Best price on the internet as well.

I accidently ordered the wrong product so I phoned to see if I could either replace or return it.
I had to call on a few occasions as the third party were not efficient and so I needed Sinks to act as a go-between.
Each time I was dealt with efficiently and professionally. They couldn't have been more helpful.

I bought a Bidbury & Co sink and tap from sinks.co.uk. It arrived promptly, with no damage and was kept securely in the box, indoors until fitted.

At the time it arrived I attempted to sign up for the warranty from Bidbury & Co. They would not recognise the warranty because "our product warranty does not extend to products sourced from (in this case) liquidated stock."

I was more than a little surprised because nowhere on the sinks.co.uk website that this is liquidated stock.

Unfortunately - due to issues with the worktop - the sink was not fitted for 6 months. It was fitted for only 2 weeks when cracks appeared in the sink.
Neither sinks.co.uk nor their supplier will take any responsibility for the poor quality of this sink, and obviously Bidbury&Co will also not recognise or take responsibility either.

We will now have to buy a new sink, waste etc etc and fit it (which will be extremely expensive)

It is certainly not worth buying from this company. I would avoid it and go straight to a trusted company, that recognises a warranty