After we placed our order (for a Perrin and Rowe kitchen tap, in pewter), we felt worried as there was no further communication for a few days despite the promise that it would be sent out the next da... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely awful. I bought an expensive Perrin and Rowe tap and it was delivered looking second hand, ripped box, crumpled instructions. After 10 days I got a reponse from customer service to say it... See more
Be very wary of using this company. I spent £225 and after the goods arrived and I needed some help with a missing part, I had the 'let's fob the customer off as quickly as possible' customer servi... See more
Company replied
delivered my sink to wrong address. now there refusing to redeliver and don't even know the house name or person they left it with it and saying its my fault. and i need to buy another one. I'm report... See more
Company replied
Company details
Information provided by various external sources
Sinks is the number 1 approved on-line retailer of Perrin and Rowe taps in the UK. We have been an independent retailer of Perrin and Rowe taps for over 5 years and offer the complete Perrin and Rowe kitchen tap range at very competitive prices.
Contact info
Unit 5A, Babdown Airfield Industrial Estate, GL8 8YL, Tetbury, United Kingdom
- 0117 330 2277
- sales@sinks.co.uk
- sinks.co.uk
2.6
Poor
587 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
This company really helped me find the right tap to suit my needs. They went out of their way to make calls to find out the specification and got back to me very promptly. It was refreshing to speak to a human and their customer service was excellent. My tap arrived within 24hours. I highly recommend this excellent and their excellent products
29 October 2025
Unprompted review
Reply from Sinks
Good Afternoon ,
Thank you so much for your review!
We’re delighted to hear that our team was able to assist you in finding the right tap and that you were pleased with the level of service you received. Providing knowledgeable, efficient, and personable customer support is very important to us, and we’re glad this was reflected in your experience.
We really appreciate your recommendation and hope you enjoy your new tap!
Kind Regards,
Sinks.co.uk
A sinking feeling with incompetent SINKS.CO.UK
We ordered a sink that was shown as ‘in stock’ on their website. I rang them a couple of days later to see when the delivery would be and I was abruptly told it would be delivered in about 20 days as it wasn’t in stock. The refund would not be immediate and would be within a few days!!
Now I know why they have such a poor reputation!
A complete lack of customer service!
No interest in improving their review ratings
Update since the reply below
The webpage now shows a 10% off offer and still ‘ in stock ‘
Poor effort!
4 November 2025
Unprompted review
Reply from Sinks
Good afternoon,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration and inconvenience caused by this situation. While we make every effort to maintain accurate stock levels and ensure our website reflects true availability, there are rare occasions where discrepancies occur due to unforeseen issues with our suppliers or inventory system.
Please be assured that your experience is not reflective of the level of service we strive to provide. We are continually reviewing our processes to prevent similar occurrences in the future.
We would greatly appreciate the opportunity to look into this matter further and resolve it for you as quickly as possible. Please contact our customer service team on 0117 330 2277, and we will be happy to assist you.
Kindly note that every response is written by our Customer Service Supervisor. We do not use AI-generated replies.
Kind Regards,
Sinks.co.uk
No refund after being mis-sold the wrong plumbing kit
I bought a two bowl kitchen sink, at the checkout the website recommended a plumbing kit. There were no questions as to the other appliances to be connected (dishwasher and washing machine). When my plumber arrived a couple of weeks later he said it was the wrong plumbing kit. When I asked to return and have a refund they refused, saying it was past 14 days. Anyone fitting a kitchen knows that things take longer than anticipated. They have really poor customer service and I wouldn't recommend them
29 October 2025
Unprompted review
Reply from Sinks
Hi Anne,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.
Our plumbing kits are recommended based on general compatibility, but we appreciate that every setup can vary depending on additional appliances such as dishwashers or washing machines.
Regarding the return, our policy allows returns within 14 days in line with our terms and conditions, but we always aim to be fair and assist wherever possible. If you could please contact our customer service team on 0117 330 2277 with your order number, we’d be happy to review this again.
Kind Regards,
Sinks.co.uk
I don't understand how this company is…
I don't understand how this company is still trading as the number of one star reviews is higher than the number of stars in the sky.
Each disappointed customer stressed the fact that they are outsourcing so they don't even know if things are in stock and take your money before they check that. Things arrive with huge delays and often parts are missing and, like in my case, you wait for almost a month after returning the good for your money to be returned to you.
Don't use them, don't, please, don't! You are better off going somewhere else.
25 October 2025
Unprompted review
Reply from Sinks
Hi Izabela,
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
Please contact us directly on 0117 330 2277 with your order details, and a member of our team will be happy to look into the issue further for you and help resolve the matter as quickly as possible.
Kind Regards
Sinks.co.uk
Top notch service
I recently ordered a sink and was really happy with the whole experience. There was a small mix up when I got the wrong item. I called up and spoke to Will and then Niomi, and they sorted it straight away. I’ll definitely be back to order a tap for my utility soon.
16 October 2025
Unprompted review
Reply from Sinks
Good Morning,
Thank you for taking the time to share your positive experience!
We’re delighted to hear that you’re happy with your order and that our team — especially Will and Naomi — were able to quickly resolve the mix-up for you. We always ensure our errors are dealt with as smoothly and efficiently as possible.
We look forward to welcoming you back soon when you’re ready to order your new tap.
Kind Regards,
Sinks.co.uk
Be very wary of using this company
Be very wary of using this company.
I spent £225 and after the goods arrived and I needed some help with a missing part, I had the 'let's fob the customer off as quickly as possible' customer service. They proved, through their bungling incompetence and lack of interest that at a senior level within the organisation they don't have a clue. It's hard to understand how a company remains in business treating its customers in this way. I only wished that I'd looked at their reviews before placing an order, that would have saved me from this ‘worst in class’ service.
23 October 2025
Unprompted review
Reply from Sinks
Hi Nick,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify the situation regarding your order.
As discussed during your recent telephone conversation with our team, the item purchased was the ‘tap only’ version, and the component you believed to be missing is not included with that particular product.
To ensure complete accuracy, our Customer Service Supervisor contacted the manufacturer directly on your behalf and received confirmation that the part in question is supplied only with the corresponding filter system, which was not purchased.
Our customer service team acted promptly to investigate your enquiry, verify the information with the manufacturer, and provide you with the appropriate contact details for the Franke Spare Parts Team, who are best placed to assist further. We’re disappointed that this has been perceived as poor customer service, as our team made every effort, to offer clear and accurate support within the limits of what we are able to provide.
If you have any further queries, please reach out to us on 0117 330 2277 and we will be happy to discuss this with you.
Kind Regards,
Sinks.co.uk
Sympathetic to my issues and resolved…
Sympathetic to my issues and resolved quickly. Good range of products to choose from.
21 October 2025
Unprompted review
Reply from Sinks
Good Afternoon,
Thank you for your positive feedback. We’re so pleased to hear that you’re happy with both our products and service.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Sinks.co.uk
Terrible customer service
Product arrived very quickly but had a cosmetic fault. Customer service is absolutely useless! Spend a bit extra and buy from elsewhere. They outsource their customer service, so they know nothing
16 October 2025
Unprompted review
Reply from Sinks
Good Afternoon,
Thank you for your feedback. I'm very sorry to hear that your item arrived with a cosmetic fault and that you were disappointed with the level of customer service you received. Please accept our sincere apologies for the inconvenience caused.
To clarify, our Customer Service Team is not outsourced. We handle all enquiries in-house to ensure consistency and accountability. As we offer a wide range of products, not all items are stored in our warehouse, and we work with multiple trusted suppliers to fulfil orders efficiently.
While our team is trained across all product ranges, there are occasions where we need to consult directly with suppliers to provide the most accurate and up-to-date information. This is simply to ensure we give our customers the best possible support.
We would appreciate the opportunity to put this right. Please feel free to contact us directly on 0117 330 2277, and a member of the team will be happy to assist you further.
Kind Regards,
Sinks.co.uk
Very good customer service
I bought 2 Franke sinks and plumbing kits, sinks were 2nd cheapest place I could find (but cheapest wasn’t in stock). One was missing the overflow kit so I called them. All sorted over the phone and the overflow was delivered the very next day.
11 October 2025
Unprompted review
Reply from Sinks
Good Afternoon,
Thank you for taking the time to leave a review!
We’re glad to hear you were happy with our pricing and that our team was able to quickly resolve the missing part for you. We always aim to make things right as quickly as possible, so it’s great to know the overflow kit reached you the next day.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards,
Sinks.co.uk
Reply from Sinks
Good Afternoon,
Thank you for your review! We are pleased to hear that you were happy with the price and delivery.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards,
Naomi
Very bad company,
Very bad company. They lie about delivery dates and claim to have items in stock when they don’t. After placing the order, they fail to deliver on time, and a few days later they say the sink might arrive a few days later but still not sure when . Very unprofessional and unreliable
6 October 2025
Unprompted review
Reply from Sinks
Hi Matt,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand how frustrating delays and unclear communication can be.
This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to look into this matter in more detail for you.
Please contact us directly on 0117 330 2277, quoting your order number, so we can investigate what went wrong and work to resolve it as quickly as possible.
We look forward to hearing from you soon.
Kind Regards,
Sinks.co.uk
Order/Invoice #837741331
They sent out an incomplete order over four weeks ago - we were missing the sink waste kit. Since then we have phoned them eight times and emailed them four times and still have not received the missing items despite assurances every time we have spoken to them. Unbelievably poor levels of customer service and a warning to anyone who is contemplating using this company.
They have replied below that I emailed them for the first time only two weeks ago - this is correct. However I had for the previous two weeks spoken on the phone to them four times with no joy and then had to revert to emailing.
Spoke to them again 9n the phone this morning where they promised (yet again) to send the missing parts by first class post today to be delivered tomorrow. On their message below they now say the parts will be with me by the end of the week - aaaaggghhhhh
You can’t make this kind of customer service up….
6 October 2025
Unprompted review
Reply from Sinks
Good Afternoon,
Thank you for your feedback, and we're very sorry to hear about your experience.
I can see that the first communication regarding the missing part was received two weeks ago. Since then, we’ve been in touch with our suppliers to resolve the issue as quickly as possible.
Unfortunately, there was a brief delay due to a scheduled stock take at the supplier’s warehouse, during which they were closed. We understand how frustrating this must have been and sincerely apologise for the inconvenience caused.
We can confirm that the missing part has now been arranged for dispatch and delivery is scheduled to take place by the end of this week.
We truly appreciate your patience and understanding, and we’re committed to ensuring this is resolved to your satisfaction.
Kind Regards,
Sinks.co.uk
Dear Customer Service,
Dear Customer Service,
I am writing regarding my order #837742164, placed on Saturday, 20th September, for a kitchen sink. To say that I am disappointed with the service and delivery process so far would be an understatement.
I have been in contact with your team since last Friday 26th September, and each time I reach out, I receive the same vague response: “we will track the order and let you know.” but I haven't received any response. I called again on Monday, then again on Tuesday, and once more today (1st October), only to be told the identical explanation. Now I am being asked to wait an additional 72 hours for an “investigation.”
Meanwhile, my kitchen is in absolute disarray. The old sink has already been removed in preparation for the new one, and yet your delivery failure has left me in an extremely inconvenient and frankly unacceptable situation.
I genuinely never expected that ordering a sink from your company would result in this much stress, disruption, and frustration. The lack of clarity, urgency, and accountability in handling this matter is deeply disappointing.
At this point, I urgently request a clear and concrete update on my order status, knowing exactly when I can expect delivery.
I hope you understand the gravity of this situation and treat this matter with the seriousness it deserves.
kind Regards,
Navas
2 October 2025
Unprompted review
Reply from Sinks
Hi Rimsha,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the ongoing issues you’ve experienced with your delivery.
We are currently investigating the matter further with the courier, as the tracking status continues to update to “delivery next working day” without any actual delivery taking place. This is clearly not acceptable, and we have escalated with higher management.
In the meantime, I have reached out to you via email to offer a resolution — we’d like to send out a replacement sink on a Saturday delivery to ensure this is resolved as soon as possible. Please can you check your inbox and let us know if you’ll be available to accept the delivery.
Apologies again for any inconveniences and disruption this may have caused you.
Kind Regards,
Sinks.co.uk
Top service.
Top service and delivered on time following day.
No hesitation in using again.
19 September 2025
Unprompted review
Reply from Sinks
Good Afternoon,
Thank you for taking the time to share your experience!
I am pleased to hear that you are happy with our service.
We hope to see you again soon.
Kind Regards,
Sinks.co.uk
This company is a sham!!!
This company is a sham!!!! Never in a million years did I think a company can taker your money and run! They have no interest in after sales.
a £500 tap which has failed causing damage to my kitchen.
Perrin&Rowe and sink.co.uk both companies to avoid.
25 September 2025
Unprompted review
Reply from Sinks
Dear James,
We’re very sorry to hear about your experience and the frustration this has caused. If you haven’t already done so, please contact our team directly with your order details so we can review the issue and discuss the next steps. We look forward to hearing from you soon.
Failed to deliver as agreed
Failed to deliver as agreed, only sending one of two items. Then gave different reasons as to why, and lots if promised call backs and emails which they did not honour. Had six phone calls to try and resolve. Finally second product arrived after I had been told it was out of stock. Meanwhile I'd ordered another from someone else. Total shambles. If you can buy elsewhere, do so would be my advice.
25 September 2025
Unprompted review
Reply from Sinks
Dear Martin,
We’re very sorry to hear about your experience. Our sinks are ordered directly from suppliers, and in this case, there was an unexpected manufacturing issue that we were not made aware of at the time of your order. We understand how frustrating the delays and inconsistent communication must have been and sincerely apologise for the multiple follow-ups you had to make.
This is not the level of service we aim to provide, and your feedback has been shared with our team to ensure we improve moving forward.
Thank you for bringing this to our attention.
Excellent service
Excellent service. Ordered item on a Sunday and was delivered by Tuesday morning. Spoke to office and found the staff very friendly, efficient, polite and helpful.
22 September 2025
Unprompted review
Reply from Sinks
Dear Judy,
Thank you so much for your kind feedback! We're delighted to hear that you were happy with the service - from placing your order to delivery, and your experience with our team. We truly appreciate you taking the time to leave a review and hope to welcome you back again in the future.
Very helpful customer service
Very helpful, we had an issue with our order that was promptly resolved by Will in the customer service team. Will absolutely purchase from again.
19 September 2025
Unprompted review
Reply from Sinks
Dear Jamie,
Thank you for your feedback! We're delighted to hear that you were happy with the service. We truly appreciate you taking the time to leave a review and hope to welcome you back again in the future.
I wanted an exact replacement for a tap…
I wanted an exact replacement for a tap but was unsuere about the model and type. I asked for advice and I was informed of all the information that I r equired. The order was placed and it was delivede without delay.
10 July 2025
Unprompted review
Reply from Sinks
Dear Malcolm,
Thank you so much for your kind feedback! We're delighted to hear that you were happy with the service. We truly appreciate you taking the time to leave a review and hope to welcome you back again in the future.
Wide selection, fast delivery
A massive range of sinks, and delivered next working day as promised. There's nothing more to add really.
3 September 2025
Unprompted review
Reply from Sinks
Dear Stephen,
Thank you so much for your kind feedback! We're delighted to hear that you were happy with the service. We truly appreciate you taking the time to leave a review and hope to welcome you back again in the future.
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