SiPhox Health Reviews 

894
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff and medical specialists for guiding them patiently and clearly through every step of the at-home testing process. Many people also appreciate the comprehensive, highly actionable health information provided in their clear test results, making it easy to understand personal biomarkers. However, some reviewers were not happy with the unexpected complexity involved in the sample collection process. Consumers noted that certain advanced test packages require multiple separate blood draws at once, which can occasionally lead to frustrating difficulties or device failures during sampling.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and clear... See more

User experience

People report positive experiences with user experience, highlighting how convenient and simple the testing... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being extremely... See more

Service

Consumers find service to be positive, highlighting how innovative, convenient, and helpful the overall... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the beautifully packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information and analysis of my labs were far better than I gave received through Quest or Labcorps. Small learning curve using the auto-withdraw system but they provide you with comprehensive... See more

Company replied

Rated 5 out of 5 stars

I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted b... See more

Company replied

Rated 5 out of 5 stars

The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and... See more

Company replied

Rated 5 out of 5 stars

I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That... See more

Company replied


Company details

  1. Home Care Service

Written by the company

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

894 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(894)

521 reviews in the last 12 months

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Rated 5 out of 5 stars

Great piece of kit

Honestly, I had a really great experience with this company while I was in Canada. I tried their service and really liked how innovative and convenient it was. Being able to do everything without having to go to a doctor or a lab was such a nice experience.
I actually brought one of the ADX kits back with me to the UK so I could show my friends how it works.
The customer support was great too. Evans helped me with everything I needed and was really helpful throughout the whole process. There was also a girl with a very unique name who helped me with the sample collection — she was great as well.
Overall, I’m really happy with the experience. Super convenient, friendly support, and a really cool concept. Definitely 5/5 from me!

27 August 2026
Unprompted review
Rated 4 out of 5 stars

I’ve used other at-home testing brands

I’ve used other at-home testing brands, and so far SiPhox is far better. It covers all of my specific biomarkers and more. The kit is beautifully packaged, the instructions are clearly written, and you actually get a live person on video to walk you through your first test. They communicate sample tracking very well once it ships. However, I was never notified when the results were ready. I thought they were taking a long time, so I logged into my account and found that the results had already been sitting there for a few days.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

$370 labs No Dr will trust

Spent over $370 for lab work that no Dr will trust and have to spend all that money again to get labs done by Drs lab.
Regardless of CLIA certificate which they use like it's 100 percent of of lab process. It's not

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Hi Kennith, I want to clarify this specifically, since it's a fair point to push on: CLIA certification isn't just a label on the lab doing the final analysis. It covers the entire testing process, including how the sample is collected, stored, and shipped, not just the assay itself. So the certification does account for the part of the process you're concerned about.

What's newer here is at-home collection itself, and we understand why a doctor unfamiliar with it might be cautious. In cases like this, we've seen people get a venous draw the same day as their at-home kit and bring both results to their doctor side by side. That comparison has helped doctors who were initially skeptical come around on accepting our results going forward, since it shows the two methods lining up.

We can't speak for your doctor's judgment, but we stand behind the accuracy of the testing process itself. We're continuing to work through the rest of this with you directly on your support ticket.

Rated 5 out of 5 stars

Eseniya was great

Eseniya was great. She helped me through the collection of my blood. It was easy to do.you get your results in about a week. The dashboard and written recommended actions provided were informative. I will definitely recommend this product to family and friends.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

She was so helpful!

She was so helpful—my first drops did not bleed into the serum side as planned and I had to stick another finger—so glad she noticed and was able to coach me to do 2nd stick!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Instructions for testing were very…

Instructions for testing were very clear. My assessment gave me what I needed to continue being in charge of my own health outside the medical institutions that seem to love drugs more than fixing causes of health challenges.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great option for learning more about your health

The at home test was very easy to administer. The only unexpected part was the days you could take the test, but it was for an important reason, so that the overnight return shipping would make it in a timely manner. The results given were more than expected, each out of range result was accompanied by an explanation of what was being measured, why it was out of range, and why it was important. Then a general summary was given that explained the most important actions for you to focus on to improve your results in the future, some of which were a surprise to me. Overall, the experience far exceeded what I expected.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

THEY STEAL YOUR MONEY

THEY STEAL YOUR MONEY! Website says starting $125 but don’t tell you about the $124 that also gets charged automatically for a dumbass membership (every 3 months) that you don’t get told about. The 3RD party that takes payments won’t refund after the item gets shipped out per their “return policy” to cancel once you’ve seen the $125 + $124 charge within minutes of each other, then tell you in multiple emails what you get for them stealing $249 from you. Can’t get ahold of the SiPhox place themselves cus they don’t answer their damn phone or are never in the office! KEEP YOUR MONEY ($249), NOT WORTH THE CONSTANT BS WITH THIS COMPANY OR THEIR 3RD PARTY THEY WORK WITH! WHAT A JOKE!

25 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Hi Lauren, thank you for sharing this and I'm sorry the whole experience left you feeling confused and frustrated. We hear you.
The $125 and $124 aren't a duplicate or a hidden charge; they're two parts of the same plan you set up at signup, your base panel and the Ultimate 360 upgrade. We'd also been in active email contact with you, which is why you didn't get a call back - but we are sorry if that made you feel out of the loop.
We really do try to keep things flexible and transparent - members can move between panels like Thyroid, Hormone and Longevity, or upgrade whenever they need and it's clear we fell short on making this part clear. That's on us.
We would love to sort this out with you directly. Please reach out anytime at support@siphoxhealth.com - we're here for you.

Rated 5 out of 5 stars

Excellent customer care

Renata was great to deal with. She is kind, professional and very helpful.
She took her time with me and explained everything so well. She a complicated process feel easy.

1 September 2026
Unprompted review

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