SiPhox Health Reviews 

896
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff and medical specialists for guiding them patiently and clearly through every step of the at-home testing process. Many people also appreciate the comprehensive, highly actionable health information provided in their clear test results, making it easy to understand personal biomarkers. However, some reviewers were not happy with the unexpected complexity involved in the sample collection process. Consumers noted that certain advanced test packages require multiple separate blood draws at once, which can occasionally lead to frustrating difficulties or device failures during sampling.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and clear... See more

User experience

People report positive experiences with user experience, highlighting how convenient and simple the testing... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being extremely... See more

Service

Consumers find service to be positive, highlighting how innovative, convenient, and helpful the overall... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the beautifully packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information and analysis of my labs were far better than I gave received through Quest or Labcorps. Small learning curve using the auto-withdraw system but they provide you with comprehensive... See more

Company replied

Rated 5 out of 5 stars

I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted b... See more

Company replied

Rated 5 out of 5 stars

The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and... See more

Company replied

Rated 5 out of 5 stars

I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That... See more

Company replied


Company details

  1. Home Care Service

Written by the company

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(896)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful worker

The lady who helped me was really sweet! Walked me through the entire process.

20 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Skyla, this made our day - we'll track down who helped so she knows her care didn't go unnoticed.

Rated 5 out of 5 stars

Clear and friendly instructions

Clear and friendly instructions. Prompt service as well as it seems they have people on demand to help walk you through the process. Ana was also very helpful, friendly, and kind.

18 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Prompt, friendly, and thorough is exactly the combination we're going for, Brandy. We'll let Ana know her part stood out.

Rated 5 out of 5 stars

Billie Everette helped me through the…

Billie Everette helped me through the blood sample process with her kind and knowledgeable instructions.
It was a pleasure working with her.

18 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, John! We'll pass this along to Billie.

Rated 5 out of 5 stars

Great blood test

To start with, the blood draw was very simple and easily done at home. The results provided an in depth review of blood test and suggestions on how to improve the results.

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

An easy at-home draw paired with actionable next steps is exactly what we're going for, Michael - and we are glad both parts delivered for you.

Rated 5 out of 5 stars

Friendly and thorough

Renata was very nice and gave clear instructions. The entire process took less time than expected and she made the who process seem very simple.

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Finishing faster than expected while still feeling well-guided is a great combo, Christa. We'll pass this along to Renata.

Rated 5 out of 5 stars

Eni Anzic was very professional and…

Eni Anzic was very professional and helpful in assisting me perform the draw. She was patient and respectful in the process. It was a pleasure.

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you for sharing this, Clark.

Rated 5 out of 5 stars

Ana was truly helpful and patient with…

Ana was truly helpful and patient with my collection process. I started getting dizzy (I get nervous with these things) and she was there providing support and calming me down. Outstanding service!

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

That kind of in-the-moment support is exactly what we want our team bringing to nervous moments like this, Jesus. Glad Ana had your back: she'll be glad to know it landed.

Rated 5 out of 5 stars

Emilija was helpful and gave clear…

Emilija was helpful and gave clear instructions on how to take and submit the sample. She was friendly and courteous.

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Kevin, courteous and clear is a great combination, especially for something as precise as a sample collection. We'll route this feedback to Emilija directly.

Rated 5 out of 5 stars

Emilija was very pleasant

Emilija was very pleasant, patient and helpful. I appreciated the clear instruction and she has a very sweet voice.

19 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Susan, it's the small things; a calm voice, patient explanations, that turn a slightly nerve-wracking process into an easy one. Glad Emilija brought that for you.

Rated 1 out of 5 stars

We ordered a kit for me and my wife

We ordered a kit for me and my wife. They both got registered to the same account and we couldn't change it in the app. We emailed them, they said no problem and will notify the lab. 2 weeks after results were supposed to be out it shows results processed but no results. No phone number to be found and no resolution over email after many back and forths. Avoid this company.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Convenience made all the difference

Convenience made all the difference! I am busy business owner, caretaker, and Mimi. I had to find something that fits my schedule. Instructions were easy to follow, required phone call was great, send off via FedEx was a breeze. I am looking forward to my in depth results to review with my clinician.

17 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

This is wonderful to hear, Michelle. Balancing work and caregiving is no small thing, so we're glad the process stayed simple. Wishing you a smooth conversation with your clinician!

Rated 5 out of 5 stars

Ana was super helpful!

Ana was very professional, courteous, and helpful! She provided very clear instructions, answered my questions, and ensured my collection process went smoothly.

17 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for sharing, Amy. Ana will be glad to know it made a difference.

Rated 5 out of 5 stars

Ema was fantastic!

Ema was detailed, efficient, and friendly! There are moments of down time during the draws and we filled it with interesting conversation. Excellent all around!

17 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

This is great to hear, Mark. Detailed and efficient with a personal touch is exactly the balance we're going for.

Rated 5 out of 5 stars

Sample collection help

Eseniya was very helpful with my sample collection. She gave clear instructions that helped me collect my sample correctly and efficiently. Also very pleasant and kind.

17 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, Shannon! Glad Eseniya's instructions helped you get a good sample on the first try.

Rated 5 out of 5 stars

Easy

Easy, inexpensive and reliable results.

16 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for sharing, Kevin. Glad the value and results have both held up.

Rated 5 out of 5 stars

Outstanding Labs and Analysis

The information and analysis of my labs were far better than I gave received through Quest or Labcorps. Small learning curve using the auto-withdraw system but they provide you with comprehensive examples and support...don't skimp on these techniques if doing an early morning blood draw.

Many thanks to Ethan for his on the spot support to track down my samples/reports!

These labs are helping to further my health optimization!!

10 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

This is fantastic feedback, Gi - glad our depth of analysis is making a real difference for you. We'll make sure Ethan hears how much his quick support meant here. Wishing you continued progress on the health optimization front!

Rated 3 out of 5 stars

Initial experience was not great.

Initial experience was not great. I have just signed up and was leery the whole time. The signup experience was very much a marketing nightmare, bombarded with add-ons and requests for 3rd party tests and wearable health data. This reeks of manipulation and does not give me comfort in this "New Tech" version of blood lab tests. I would have expected this well after the results of the first test were reviewed. I think this marketing bullyism at its worst. I will not be recommending until I see changes in this sign up process.

16 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for the feedback. We ask about add-ons, 3rd-party tests, and wearable data to personalize your results: it's entirely optional, but users love it since it helps the analysis we run be in context with the rest of your health data.

Rated 5 out of 5 stars

Being able to import labs from other…

Being able to import labs from other providers and get a clear picture of what makes this company superior!

14 August 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for calling this out, Deb; pulling in outside labs so you get the complete view is something we're proud of.

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