Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Company replied
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See what reviewers are saying
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... See more
Company replied
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more
Company replied
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... See more
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Company details
Written by the company
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Contact info
288 House 1 Aston Way , BH12 4FE, Poole , United Kingdom
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Sitters.co.uk
We are pleased to hear that the booking process was easy for you. Thank you for the 5 stars 😊
Great service and wonderful sitter
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—we felt completely at ease leaving them in her care. Highly recommend for any parent looking for peace of mind!
30 April 2025
Reply from Sitters.co.uk
Thanks so much for the great feedback! We're really glad to hear that you had such a good experience with our service and that you were so happy with your sitter.
We found the most amazing babysitter…
We found the most amazing babysitter for our kids and we will use the app for our future needs
28 April 2025
Reply from Sitters.co.uk
So happy to hear you found an amazing sitter. We look forward to helping with your future childcare needs.
Always manage to get a great sitter…
Always manage to get a great sitter with Sitters.co.uk, every time. Professional, experienced, reliable and friendly. Love the service even more now that there is an app and can pay sitter cashless via the app securely. The best choice for finding last minute cover or at hoc babysitters!
15 April 2025
Reply from Sitters.co.uk
Thanks so much for the great review! We're really glad you're finding reliable, friendly sitters and loving the convenience of the app as much as we do.
Reply from Sitters.co.uk
Hi Kenny - thanks for the 5 stars 💙
Dodge company
Dodge company , similar to another review they took money from my account every 3 months without me knowing. They don’t reply to calls or emails. Save your money people buy a cushion for half the price!
Slippery company!!
13 April 2025
Unprompted review
Reply from Sitters.co.uk
We’re sorry to hear your frustration Paul, though we’re unsure about the cushion reference, as it doesn’t relate to our service.
We do respond to all customer queries, although occasionally our replies can find their way into peoples spam folder. We have requested some further information in order to look into your concerns further.
Sitters provides an excellent service
Sitters provides an excellent service. We are very happy that Marion took up the job at short notice, and our little boy had a great time with her. Payments are also easy now with Sitters.
2 April 2025
Reply from Sitters.co.uk
Hello - We are thrilled to hear how happy you are with the service and Marion! Thank you for your feedback.
Great experience
App was easy to use. Contacted company to change a reservation and process was simple. Sitter was very professional. All around a great experience.
28 March 2025
Reply from Sitters.co.uk
Thank you for the lovely review 😃
London Sitters are Great
I have experienced Sitters in both London and Bristol. In London the sitters have always been brilliant - in Bristol less impressive. They have recently changed to an app - which seems OKish but is not as use friendly and means you can no longer pay the sitter directly.
1 April 2025
Reply from Sitters.co.uk
Thanks for your review Deborah! We're so glad you've had great experiences with our sitters in London. We are happy to discuss any bookings in Bristol that have not been up to the expected standards.
We’ve moved everything to the app to make the process smoother and more secure - while we acknowledge that this change might not be ideal for everyone, it’s a step toward ensuring fairness, security, and consistency for all users of our platform.
Wonderful platform!
Very reliable platform with very good babysitters. Communication and process are fantastic and make life easier.
28 March 2025
Reply from Sitters.co.uk
Thank you Slavi for taking time to leave a review - we really appreciate it.
It's lovely to hear that our platform has made life easier!
Just works, one less thing to worry about
On time, worked, service great, used several times, no stress and daughter very happy
28 March 2025
Reply from Sitters.co.uk
Hi Robin - Stress-free childcare is every parent's dream - its great to hear we could provide that for you and your daughter was happy too ☺️
Really lovely sitter found
Really lovely sitter found
Incredible for last minute baby sitters
Really impressed
24 March 2025
Reply from Sitters.co.uk
Hi Caroline - We're so happy to hear how impressed you were finding a sitter through Sitters!
My sitter Nav was a lifesaver
My sitter Nav was a lifesaver. I have a sudden serious illness and she just knew how to slot into place with my 3 children who all have additional needs. In my opinion, she's overqualified.
24 March 2025
Reply from Sitters.co.uk
Thank you for the feedback Nicole - we are so pleased Nav was able to come and help out. Thank you for choosing Sitters.
Everything on the app worked perfectly
Everything on the app worked perfectly. We found two great sitters in London. Being from out of town it was nice to know sitters did the work to background check everyone.
17 March 2025
Reply from Sitters.co.uk
Thank you for taking the time to share your experience with us. We are thrilled to hear how happy you were with your sitters and that we were able to help out during your stay in London.
Randomly started charging us £14.95…
Randomly started charging us £14.95 quarter about 18 months ago. Been +6 years since we used them, once.
Really not cool, plus feels kinda like a bit of a breach of PCI DSS standards and GDPR.
Money recovered via credit card dispute.
1 March 2025
Unprompted review
Reply from Sitters.co.uk
We're sorry for any confusion regarding your subscription and appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to contact us at enquiries@sitters.co.uk.
It is not easy to find job placements…
I tried this app, hoping I could increase my income. It is not easy to find babysitting jobs here. I have struggled over the last two months as I cannot manage my own job applications. What I mean is, nannies cannot decide to what job they apply looking at all the possibilities in their area or close by, instead, the jobs are sent to her by their algorithm and then she picks, this can be frustrating as it makes you wait for the "right" match, if your availability is very specific and limited it is hard. Also, jobs that are sent to new users are usually late night jobs, for example 6pm to 12am, and not close by...and in my case it will never be possible to do them due to personal cirscumstances. So again, very frustrating.
15 March 2025
Unprompted review
Reply from Sitters.co.uk
Thank you for sharing your feedback Stephany. We understand that getting started as a new sitter can be challenging, as parents often prefer to book sitters they’ve used before. However, our system does send all bookings that match your experience and availability. We’d love to help you make the most of your profile—if you’d like to discuss this further, please don’t hesitate to contact our team at enquiries@sitters.co.uk.
high quality sitters
can be counted to provide high quality sitters. have used several times around the country
12 March 2025
Reply from Sitters.co.uk
Thank you for sharing your experience! We're so pleased we could support your childcare needs across the UK.
Reply from Sitters.co.uk
Thank you for your kind words and the 5 star review 😊
Reply from Sitters.co.uk
Thanks for the review, Caroline! 💙
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