Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Company replied
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See what reviewers are saying
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... See more
Company replied
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more
Company replied
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... See more
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Company details
Written by the company
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Contact info
288 House 1 Aston Way , BH12 4FE, Poole , United Kingdom
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Used to be brilliant, now only average
I have used Sitters for about 6 years. All the sitters have been fantastic and up until the last year I always had my bookings filled. BUT.......this past year has been disappointing with several non- filled booking requests and just today, a last minute cancellation. The new App should have a function to advertise an increased rate to get the booking filled - if you want to do this, you need to email them.
23 February 2025
Unprompted review
Reply from Sitters.co.uk
Hi Ben. Thank you for your review. We're sorry to hear that your recent experience hasn't met your expectations. While we always strive to fill every booking, availability can sometimes be affected by sitter demand in certain areas. We are shortly introducing an exciting feature that will enable parents to add important information for sitters to bookings, so you will be able say that you are happy to offer an increased rate for your bookings.
Reply from Sitters.co.uk
Thank you for taking the time to leave us a review 😊
Reply from Sitters.co.uk
Thanks Monika for the 5 stars and for choosing Sitters!!
Membership status is nonsensical before registering a card
Logged in to my account without providing card details (= no card registered with the service). Checking Membership status: Active since Feb 2025 ... How can it be active if I have not booked a single time and have not even registered a card with the service? What if I make 1st booking in May'25 - are [you going to charge for membership starting from Feb'25 on the basis that is was active in Feb'25? The present logic of the app is ambiguous on the financial side even before booking.
Taking this along with multiple complains about malfunctioning app, I'm in doubt it makes sense to move forward with booking.
9 February 2025
Unprompted review
Reply from Sitters.co.uk
Hi Ron, sorry for any confusion regarding your membership status.
On that page, under your active symbol, there's a down arrow that will display the following text when selected :
'There's nothing to pay until after your first booking has taken place.
After your first completed booking, your membership will begin and will cost just £17.99 for 3 months' membership and covers:
Access to thousands of fully insured, professional childcarers across the UK.
Daytime & evening childcare
Hotel and holiday babysitting
Last minute childcare (with as little as 90 minutes' notice)'
When your account shows as 'active,' it’s ready to go whenever you need us—especially handy for emergency childcare when you need to place a booking quickly. Plus, as mentioned above, your membership won’t begin until after your first completed booking.
We have a friendly and dedicated customer service team ready to assist with any concerns you may have, we’d be happy to talk them through and put your mind at ease. The best way to reach us is via email at enquiries@sitters.co.uk or through our live chat in the Help Centre.
The sitter have all been great
The sitter have all been great, punctual and trustworthy. My only gripe is that everything, including payment, now has to be done through the app.
6 February 2025
Reply from Sitters.co.uk
Thanks for your review! We're so glad you've had great experiences with our sitters. We’ve moved everything to the app to make the process smoother and more secure, but we appreciate your thoughts and taking the time to leave feedback.
Easy to set up and easy to use
Easy to set up and the information provided about the babysitters means you don’t feel like you have a stranger coming round. The app is really easy to use.
28 January 2025
Reply from Sitters.co.uk
We're so glad you found the setup easy and that the sitter profiles help you feel more comfortable! Making the process smooth and reassuring is exactly what we aim for 😊
I have been using sitters for more than…
I have been using sitters for more than a year. Amazing app and company that makes finding great reputable and trustworthy sitters easy and convenient! Definitely recommend.
27 January 2025
Reply from Sitters.co.uk
Thank you for your kind words! We're so pleased to hear that you've had a great experience using our app to find reliable sitters. We appreciate you taking the time to share your feedback with us.💙
Used first time this week and so happy…
Used first time this week and so happy with Sitters.co.uk. Finding local evening nanny for my two boys were so quick and the service so easy to work on. The Nanny just so professional and local and my sons liked her too. Will be using sitters again. Very reliable service
22 January 2025
Reply from Sitters.co.uk
Thank you for your lovely feedback! We're thrilled to hear you had such a positive experience with our service and that your boys got on so well with the the sitter. We look forward to helping you again in the future.
Reply from Sitters.co.uk
We are pleased to hear you like the recent service changes 💙
Very convenient and trusted
Very convenient and trusted. Will recommend to all the anxious parents.
9 January 2025
Reply from Sitters.co.uk
Thank you for the recommendation - we really appreciate it.
She was awesome.
9 January 2025
Reply from Sitters.co.uk
Thank you for your lovely feedback—we’re so glad your sitter was awesome! 😊
Safe and friendly
The lady who looked after our children was super. When we were 15 mins over our time it wasn’t any bother to her, she came on time & when my daughter came downstairs she put her back to bed without any drama.
Thank you
8 January 2025
Reply from Sitters.co.uk
Hello - We are thrilled to hear how happy you were with your sitter. Thank you for your feedback.
Great choice of a nanny
8 January 2025
Reply from Sitters.co.uk
Thank you for taking the time to leave a review 😊
Reply from Sitters.co.uk
Hi Sarah. Thank you for the 5 star review. It is lovely to hear how happy you are with the app and the sitters you have met.
Unreliable and rubbish
Let down twice by the same sitter. Both planned nights cancelled, costing loss of table deposit at restaurant for rare night out (£150) sitters didn’t care. impossible to contact for help at short notice. Non reliable service, and expensive. Don’t waste your time.
21 December 2023
Unprompted review
Reply from Sitters.co.uk
Thank you for sharing your feedback. We are sorry to hear about the experience you had last year. Upon reviewing the correspondence from that time, we were surprised to read that you felt we didn't care. In her reply to you on 21st December, the agent conveyed sincere apologies, offered remuneration, and outlined a plan to address the situation. We never like letting a parent down and apologise that this experience did not reflect the level of service we strive to provide.
Amazing service and the new app makes…
Amazing service and the new app makes payments really quick and easy.
6 December 2024
Reply from Sitters.co.uk
Thank you for taking the time to leave us a review 😊
Our daughter was initially hesitant…
Our daughter was initially hesitant about starting daycare, but the staff was amazing at helping her transition. They took the time to make her feel comfortable and secure. Now, she can’t wait to go each day! The structured yet flexible schedule allows her to explore her interests while also participating in group activities. I love that they incorporate music, art, and even basic science into the daily routine. The communication is fantastic, and we appreciate the regular parent-teacher meetings to discuss her progress. It’s clear that the staff is dedicated to providing the best possible experience for the kids. Highly recommend!
12 January 2024
Unprompted review
Reply from Sitters.co.uk
Hi Betty. I am not sure that this review was meant for us, but thank you for the 5 stars.
Reply from Sitters.co.uk
Thank you for taking the time to leave a review. It is always a pleasure to hear feedback from our parents.
Sitters and Fiona
Fiona made contact beforehand which was reassuring. On arrival, she was kind and caring with all of the children; especially our youngest who was a little nervous.
We had a couple of updates during the evening to put our minds at rest.
The children enjoyed their time with Fiona and are looking forward to next time.
27 November 2024
Reply from Sitters.co.uk
Thank you for sharing your experience! It’s lovely to hear how Fiona reassured your youngest and kept you updated throughout the evening. We’re thrilled the children enjoyed their time with her and are looking forward to helping out again in the future.
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