Extremely disappointing interstate move…
Extremely disappointing interstate move – AVOID AT ALL COSTS!
I booked Six Brothers Removalist for an interstate move from Adelaide to Melbourne and the experience was terrible from start to finish.
I paid for shrink-wrap and professional packing, which were never provided. On pickup day, they arrived with no materials other than a few blankets. My fridge plug was broken and is now unusable, my TV arrived with a cracked screen, and multiple fragile items—clearly labelled—were broken.
My sofa was left downstairs in the building garage. I had clearly informed them in advance that my apartment was on the second floor and that stairs might be needed. Their staff member (Kara) confirmed this was fine and noted it in the booking, yet the delivery team refused to even try.
They demanded full payment before delivery—even though their service was incomplete and careless.
They used a shipping container instead of the door-to-door truck service I was promised. I was never told that third-party subcontractors or yard storage would be involved. Even worse, the container seal was broken before delivery despite me explicitly asking them to keep it sealed.
I was charged an extra $420 in labour time even though the team worked slowly, and my partner had to step in to help with the heavy lifting.
When I lodged a formal complaint, they denied responsibility, gave false excuses, and refused any compensation. I have submitted a complaint to NSW Fair Trading.
Do not trust this company’s verbal promises. Do not expect accountability.