Skin + Me Reviews 14,413

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,051 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's effectiveness, noting significant improvements in skin texture, clarity, and reduction of various skin concerns like acne, pigmentation, and rosacea. People appreciate the personalized approach, with dermatologists reviewing skin types and tailoring formulas to individual needs, leading to noticeable and often rapid results. The service is consistently described as excellent, with many highlighting the ease of the process, prompt customer support, and convenient delivery of treatments. However, some customers also noted issues with the product causing adverse reactions such as dryness, burning sensations, rashes, or breakouts, with a few experiencing conditions like perioral dermatitis. Additionally, a few people mentioned difficulties with customer service communication, feeling that their concerns were not adequately addressed or that the consultation process was not as specific as expected.

What people talk about most

Product

Reviewers express high satisfaction with the product, often noting significant improvements in skin texture,... See more

Quality

Customers consistently note positive experiences with quality, with many reporting significant improvements... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process, from consultation... See more

Service

Reviewers highlight positive aspects of service, with many praising the thorough and personalized approach,... See more

Customer service

People report positive experiences with customer service, often describing it as exceptional, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Broadly very good, quick shipping and responsive to support requests. The formulations are more expensive than plain retinol but much more effective to avoid the side effects. I found my skin tolerate... See more

Rated 5 out of 5 stars

I’m 2 months into my journey and so far have been very pleased with the Daily Doser prescription. I am treating melasma so know it’s a longer journey than other skin issues but my skin is visibly smoo... See more

Rated 5 out of 5 stars

I started my journey just before coming off the pill so I had a skin care routine set in place as I knew before I had broke out badly. It’s been so handy to have my treatments every month knowing I do... See more

Rated 5 out of 5 stars

Excellent service, dermatologist reviews your skin type and results wanted, making the formula to correct it. Experiencing hormonal spots and uneven pigmentation at 50 which drove me mad. Even after a... See more


Company details

  1. #37 of 62 best companies in Skin care clinic
  2. #20 of 35 best companies in Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.6

All reviews

(14,413)

4,924 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best skincare I’ve ever used

So easy to sign up! I’ve tried so many different skin care brands and products to help clear up my oily, acne prone skin and nothing has ever worked. However, this stuff is amazing, cleared my skin so quickly and keeps it clear too! I also love the cleanser, moisturiser and spf too. Would definitely recommend to anyone.

27 June 2026
Rated 1 out of 5 stars

Is there definitely a cream that comes…

Is there definitely a cream that comes at address when you've created an account with you ? Don't see shipping details

27 June 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,

Your shipping details will be sent once your prescriber has reviewed all the information you provided and confirmed that you are suitable for treatment.

If you are approved, you will receive a confirmation email with all the details of your treatment, followed by a dispatch confirmation email containing your tracking information once your order has been shipped.

If you have any questions in the meantime, please don't hesitate to contact us at hello@skinandme.com

Kind regards,

Rated 1 out of 5 stars

1 star is too much…

1 star is too much for this extremely impersonal money grabbing company…

After using their daily doser for 4-5 months, whilst my overall skin texture was more glowy and radiant, I kept experiencing EXTREME dryness to the point where my whole face was actually peeling. This led me to have to stop using the daily doser all together. At this point I logged onto my account when I was faced with such a lengthy process of trying to cancel my subscription. Further more, not once do they confirm you need a new doser or send an email BEFORE the money comes out of your account, only once it has been shipped (which I believe is wrong and money grabbing). Additionally, when trying to contact anyone regarding any issues, it’s such a long and lengthy process in order to get in contact with who you need and once you get in contact with who you need, good luck ever finding that feed of conversation again… anyway, after the peeling calmed down from stopping use, I decide to continue (as another had already been shipped). After about a month of this continued use, rather than peeling, I had developed white heads/spots/ance/redness. After speaking to my prescriber (following the lengthy process to get hold of them) I was informed that the active ingredients and extremely STRONG ingredients they use in the doser had caused me to develop POD (Perioral Dermatitis) This condition has extremely knocked my confidence as my skin is in a horrific state and has been for the past 4 weeks - despite my perscriber saying it should clear quickly. If I could go back to 6 months ago when I started using this scam of a product and before spending £100s on it then I would tell myself to stop and anyone considering it DO NOT waste your time, money, skin confidence or self esteem with this awful awful impersonal money grabbing scheme that they have going on here.

26 June 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,

We're very sorry to hear about your experience, and we're sorry that we haven't met your expectations.

We appreciate you taking the time to share your feedback. We understand your concerns regarding your skin's reaction, your subscription, and your overall experience with our service. We'd really like the opportunity to look into this properly for you.

Please could you contact our Dermatology Support Team at mailto:hello@skinandme.com using the email address linked to your account? We'll review your treatment journey, your concerns, and your account in detail, and do everything we can to help.

Best wishes,

The Skin + Me Dermatology Support Team

Rated 5 out of 5 stars

Excellent service and amazing results!!

I've been using skin+me for 2 months and the change in my skin is really fantastic. I have very sensitive skin, prone to irritation from skincare products, so I was hesitant to try initially. The questionnaire into my skin and medical history was very thorough and I was put at ease by knowledge that a qualified dermatologist was prescribing me a serum that would target the issues with my skin, while still being gentle enough to not irritate. Also, knowing that this can be reviewed and adjusted at any time makes this well worth continuing my subscription. I also got lots of freebies (cleanser, moisturizer, spf) with my first order and I can say that these were all great too!

26 June 2026
Rated 1 out of 5 stars

Automatic money deduction from account

Automatic money deduction from account. Complete fraud people

26 June 2026
Skin + Me logo

Reply from Skin + Me

Hi there,

Skin + Me is a subscription service that automatically renews after your initial order. You can cancel your subscription at any time, including during your first month. We apologise if this wasn't clear during the sign-up process.

We aim to be as transparent as possible, and the subscription price and delivery frequency are shown during the consultation, with a confirmation email also sent after you complete your sign-up.

If you have any questions or need any further assistance, please don't hesitate to contact us at mailto:hello@skinandme.com.

Kind regards,

Rated 1 out of 5 stars

I’ve been trying to cancel my…

I’ve been trying to cancel my subscription for the last 4 months and you have made it exceptionally difficult. I don’t use your products and when I did in the beginning it actually gave me a rash. 3rd class products.

26 June 2026
Skin + Me logo

Reply from Skin + Me

Hi there,

We're very sorry to hear about your experience, and we're sorry that you found the cancellation process difficult.

We're also sorry to hear that your skin reacted to the treatment. As everyone's skin responds differently, we'd like the opportunity to review your experience and ensure your account has been managed correctly.

Please contact our Dermatology Support Team at mailto:hello@skinandme.com using the email address linked to your account, and we'll be happy to look into this for you and help resolve any outstanding concerns.

Best wishes,

The Skin + Me Dermatology Support Team

Rated 5 out of 5 stars

cheap and effective!

thorough explanation of whats in your daily dose, when you get billed, and easy to reach out to! i definitely saw results after a month and im soso glad its helped

26 June 2026
Rated 5 out of 5 stars

Incredibly worthwhile

This is a very straight forward process to go through. The website is clear and concise. The interaction with the dermatologist is very swift, courteous and helpful. The products themselves are excellent and very nicely presented and packaged. I'm 4 months in and have seen an incredible improvement in my skin. All in all this whole process is easy, compassionate, effective and incredibly worthwhile.

26 June 2026

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