SkiWebShop Reviews 

Delevery service Ok but I had to send them back the product I bought.
First of all you have to pay for the shipment(I can accept this) but what I don't undestand: how they need more than 14 days to return your money when it's confirmed that they already have the product back.
DHL confirmed the delevery on 26.11 but they sent me the confirmation on 04.12 telling that they will be able to refund in 7 to 10 working days. This means like 3 weeks that they keep my money with no excuse.
I'm sorry but this is a very bad service and makes me think twice if I will order or not on this site.

I bought my salopettes from here last winter. The first pair I ordered were too big (my fault) and they were so helpful regarding the return and sending me a smaller pair. I have had two ski holidays since and I love my purchase!

Great experience! Was a bit worried after mixed reviews, but I really wanted that coat so risked it. Glad I did! The order arrived in 5 days (to uk),just what I wanted at a great price. I’m really pleased!

AVOID AT ALL COST
They are using a terrible shipment company, named GLS which takes 10-14 days instead of stated "4-5 business days".
Customer support is useless, just keeps on saying it's "out of our control".
One more time I did realise that you should never order anything from no-name cheap websites.

Ordered short length ski trousers, delighted with quality and fit. Delivery error was resolved very promptly with easy free returns process and correct replacement dispatched same day. Polite and prompt email response from the customer service contact, Rick.

Massive Customs Fees make this the most expensive to buy from. DO NOT USE!! To buy you will have to pay Custom duty or not receive the product if you return you must ship overseas! DO NOT BUY, pay a bit more and use a UK based company.

they have great ski gear selection with good prices but customer support is weak.
They claim 1 day response time.
in practice: my package was late (order 3000028394)
so I asked their customer support for assistance on the 23rd dec 2023 10:56 . response email arrived on December 28th 2023 17:38 . the response was call the delivery company (which I already did with zero results)

While courier companies are not related to this story, the response time is.

Ordered two sets of ski gear for my kids. Both sets were on sale. We had tried on one of the jackets while in Austria last year. Delivery arrived within 10days (I am in Ireland). Quality was as expected. Great discount in the sale. Very happy with the service. Will use this site again.

Worst e-commerce experience I’ve ever had. In fact, this is the first review I’ve ever written about an e-commerce experience at all. I ordered my items to the US, they didn’t fit, when I went to return them I found buried in their terms and conditions that they don’t refund US shipping. Which, for a jacket and gloves would cost $250 *minimum*. I asked for help, they gave none. So I addressed the return EXACTLY as written on their website paid the shipping, watched the tracking and waited for my refund. Finally, after my tracking number said it has been received a week ago, I email their support again only to be told that “we didn’t get it because we have a big warehouse, so it has been returned to you.” So now I have over $800 in merchandise that I’ll have to spend $250 *AGAIN* to send my items back to this incompetent company because they have absolutely no regard for their customers. Do not give these people your money.

Terrible customer service, no future orders from me. I had a problem with my return, I followed all their instructions, they do nothing to help, they have no sense for good customer service. DO NOT ORDER FROM ABROAD.

I ordered a pair of dare to be ladies salopettes from the short ski shop size 12 as in the description it said they fit waist size 31-34in but when they arrived it said 29in in the trousers so I measured them and they were 30in waist hence too small so I had to send them back, I was told they would refund my return postage which was a lie because I never got it back.
AVOID this bad lying company with very bad unprofessional customer services

Nice products, fast shipping.

Skis delivered on time, bindings installed and also free ski bag included. Great customer service and experience.

Great shop with very kind staff.
Products are of good quality and good prices. Will order again.

Okay, I have no idea from where this company gets so many good reviews.

I'm just writing this info to let other future customers know, that this shop is not trustwhortly.

I placed an order on 25th November for a 700euro worth ski jacket.
The shipping label was generated next day on the 26th november.
After over a week, the package was not handed to shipping company or shipped. The shipment status was still "the label was generated" nothing more.

I reach out for an information, its impossible to call this company.
So I wrote an email. I got a response after 2 days, that it was shipped and they will check it.

After another 3 days I did not receive any answer, there was no new info or shipment so I wrote to them to issue a refund.

After another 3 days, they said they cant do that, they will reach out to shipping company and ask what is going on with the package, and IF the package is lost or was not shipped they will refund me.

I immediately responded that this is not my concern, I did not receive my order, and it was not shipped after 10 days I just want my money back, and placed an claim at the payment company.

Only after that they respond that they will refund me.

After a week they did not issue a refund, no answer or anything.

Its been 3 weeks after I placed an order.
I have no product that I ordered, and no refund issued, and I had to waste almost 2 hours of my time on police station to report the claim so that payment company can refund me.

Please think twice if you want to order antyhing from this shop, if that is how they treat they customers.