SKY Reviews 

Sky used to treat their customers well ........ Now we are all cash cows I had appalling service when my Sky Q went wrong despite having Sky Protect had to wait days for an engineer then with 1 hour 30 mins left of the arrival window I get a text with a new appointment time 4 days later no apology and no reason given. The engineer that turned up was good cannot fault him. Then i discover I have been on a discount for the Movies channel only to discover that Inhave acutally been overpaying on the standard fee ( only by £1 but it was supposed to be discounted price I had and when i questioned this and cancelled movies due to this then offered me 1 free movie rental as compensation).
Oh how times have changed Sky you could have my Broadband services too but not with the way I have been treated lately. When my Mobile contract is up that will be being moved too

Ordered a Sky Q box upgrade for £50. The person I spoke to was very helpful. I asked if we would have time to clear down the recordings and told we would before returning the old box. She said the new box would arrive in about a week which was fine.

Next day I received a DPD notification for delivery that day but couldn't make it so postponed a day. For the next two days the delivery was cancelled and presumed this was due to it being Sunday, Bank holiday Monday. They tried to deliver on the Tuesday but didn't ring the doorbell! The Wednesday I made a point of listening out for them and the driver wouldn't give me the new box without taking it away there and then (which I couldn't do as not straight forward to remove and still have programs to clear off).

Phoned Sky and they were useless. Essentially their mistakes are my problem. No new box can be sent until the failed delivery is cleared from the system. They won't allow you to return the old box at a later date so if the new box doesn't work, you will be without service for up to a week.

According to Sky, I'm a VIP Diamond customer but still treated like a potential thief and can't be trusted to return the old box.

15 years with sky and they treat you like this. After several weeks and over 6 hours in total on hold unable to get through to sky to notify them to cancel i Notified them via email to not continue service at contract end data and had changed supplier. The new supplier of course confirms they inform Sky also of new service change over when the line is cancelled and new line activated for fibre Internet.

2 months later I receive a bill from Sky for a service I never knew I had or even used as it seems an email isn't 'acceptable' form of communication. They email me a bill, but wouldn't call to confirm a continuation of the service, seems email is acceptable for them but not the customer!

Long story short Talk Talk never informed Sky like usual that the line was switched over as they created a new line instead. Sky checked and confirmed there was zero use of the service with them since my contract end date BUT they where chasing me £99.50 anways as I hadn't contacted them by phone and will place a 14 day cancellation notice, continuing to charge me. Awaiting now 2 days for a manager to call me back lol where did customer service go!! 15 years and they try scamming you with charges whilst you're with a new supplier.

I wouldn’t even rate 1 star if there was a lesser option than this. Ever since I have signed up with sky broadband all I had is hassle from them . Every few weeks there is a new issue. When they sold me the package I found out they didn’t have my correct address on their system. And when the advisor realised he said he will correct the address on the system. I was previously with EE broadband . After the broadband got active SKY started asking me to return the broadband equipment otherwise I will get charged. I rang them and explained that I can’t return something I don’t have . I can’t return EE router to you. And all I have is the new router. But after numerous calls back and forth and reassurance from them that the error will be corrected, I still got charged for the equipment . I feel like all I had is harassment and distress . I will never recommend anyone to sky .

Awful company to deal with. I cancelled my SKY account earlier this year. I had been a customer for 30+ years. I returned the equipment as requested, have proof of postage plus an email from SKY saying that they knew the postage was on the way. I am now receiving intimidating correspondence and emails from a debt collection company. I have written to them who tell me I have to contact SKY to cancel the supposed debt. I refuse to do any more than I have already. Let them take me to court.......

Just called Sky to organise a house move of our account. Spoke to a real human in less than 5 minutes, sorted quickly with no fuss and engineer scheduled within two days of us moving in to the new address despite being within their 14 day lead time. Pleasantly surprised at how quick and easy it was.

How to talk to a human. There is no option to speak to a real person. I need my openreach control box moved. They say contact your phone provider. I try but cannot speak to any one!!
Please can a real.person phone me ASAP!
Or provide a direct number i can ring.
Tried customer services but no option from the robot.

Sky keeps your data against your will so don't give them any information.

Trying to end my subscription been on chat over an hour. Can't get through on the phone absolutely terrible service obviously because I'm cancelling they're not replying with any haste.

Told by SKY adviser more than once there was an “active” account at a rental property. After many hours on phone to get to bottom of this, they admitted account didn’t exist. How can you attach someone’s name to an account that doesn’t exist!!!! complaint reached Exec office level, then comms ignored, told letter from Legal Dept was being prepared….never received. Matter being taken further to Ombudsman. SKY’s way of dealing with a complaint, however serious is to try and procrastinate or ignore you so you give up. Unlike in their adverts you are anything but important to SKY, you are just a name on an account, sometimes even an account that never existed and they take no responsibility for the consequences of their actions. If you don’t like how they treat you they hope you will just go away.

Arrogant sky engineer came as the mini box keeps freezing . We keep getting told its because we have a BT router. The engineer went to his van and left both my porch doors and front door open, we have 2 dogs and live on a busy road. I held onto one of them and asked him to please shut the porch door as my dogs will get out and go on the road, he stood there and said no they wont and he was only at his van on the drive !! I had to ask him several times to shut the porch door and he refused. Eventually he shut the front door not the porch doors. He did this 3 times and had no respect for my property, me or my dogs. He also said we need a booster, I told him we have had one before and it didn't work, he again argued with me and told me we haven't had a booster before as though I am an idiot and don't know what we have had. He wouldn't be told and was the rudest, most arrogant person I have come across and we are paying for this service !. Like others I would also give zero stars if I could.

Way to difficult to cancel something. It's almost like they think you might just give up. Virtual chat a joke - a waste of energy in today's climate conscious world. Poor show.

Horrible to deal with
I am moving ing and cannot talk to anyone customer service does not accept phone calls been online for more that 2 hrs still in queue if small business dealt in this fashion they be out of business
Horrible is all I can say

What a waste of time, money and energy!! Ordered sky glass, they cancelled the order 12 hours Later and gave no reason. Managed to take the £69 though didn’t they. So rang up the next day reordered, they took another £69. All went through successful…great! Just need to sign the credit agreement. Which I never received. So I rang up to try get it sent to me. The cheeky bloody phone advisor, cancelled my second order so she could reorder it and get commission for my sale!!! She got a shock when I said I’m not ordering it a third time because tbh I’ve never known such stress as ordering with sky. It should be a joyous occasion not this much of a bloody headache.
Now to wait for all the refunds 🥱

Customer service

Absolutely Appalling!!

Customer for 15 years!!

They’re an absolute shambles now!!

45 min calls that get you no where

My review relates to the interview process. I am not sure where else to post it so I'm trying here :)

I had an overall good experience with a 30 min competency based interview followed by a 60 min case study that could prepare in advance.

The poor experience followed after the second interview. one that I 1 month + after the interview still haven't had a response to even if I've reached out to two internal recruiters on two occasions.

For anyone who's prepared and presented a case study at an interview you know it requires a fair amount of work. You put in significant effort, and so did I.

Sky is a large cooperation and as a bare minimum they should care enough to make sure official responses are shared with the applicants even if they are unsuccessful.

Sky, it's embarrassing. and sharing my experience with others it seems as though I'm not alone.

Sending out Debt collectors for a 79 debt of your own creation, not listening to your customers and not having any where to send in any complaints too as well as having no one to talk too as you have no live chat and when you have an excellent employee that goes out of there way to support your customers. However My Father and Mother who I recommended to sky have had no such support they have had nothing but grief and stone walls myself and my husband arranged most of what they have undertaken as they are not very computer literate and my father is nearly deaf, they have had nothing but illiterate and none supportive voices on a phone, and just threatening calls and letters and then this week end to find Sky have passed what was a 79 debt which they did not owe as it never got switched back on after they cancelled it, but true to form they were inundated with requests to come back so when they got one through for 30 a month and it had my fathers favorite sky sports they were OK, and even paid the £10 installation up front was that take off the debt no but arrogant and ignorant people who like to threaten and scare the elderly I find this to be despicable and abhorrent to treat people who are paying over the odds for what they get and yes alot of the time it is OK but this, This is down right disgusting.
But if you want to talk to some one,
then try the actual people you have made nervous wrecks Mr and Mrs John and Jeanette O'Donnell.

I have been with sky for 5 years I'm a VIP not that that means anything to these people I just found out that the box I have only records 3 channels at once but new customers automatically get the upgraded version (which I knew nothing about) which can record 6 channels at once. I have just renewed my contract with them but this new box was not even mentioned so I'm paying the same price for a substandard service I asked for a new box and was told I would have to pay £25 for the privilege.they treat their old customers with contempt, I'm still in the cooling off period so will be cancelling my contract tomorrow.
My grandad recently became a sky tv customer, he didn't have internet and he didn't want it but on the day sky came to install sky the person who installed it offered him a deal for sky cinema he wasn't told he needed Internet access to watch sky cinema so he said yes, these people are conmen preying on the elderly and all they said was " well he could get internet" they fidnt care that he was conned into sky cinema they have no morals!!

I was having a problem with my Sky mini box recently and ended up speaking Scott. He went through all his checks and tests in an attempt to resolve the issue, which unfortunately eluded him. He then arranged an engineer visit for today, the engineer has been and has finally resolved the issue. Thank you BOTH for a helpful friendly service ...... should 6* by the way.

IF I COULD SCORE LOWER I WOULD!!! BEWARE OF THIS COMPANY AS THEY ARE A SCAMMERS AND LIERS. RIPPED ME OFF BY COLD CALLING ME SAYING I QUALIFIED FOR SKY GLASS WHEN MY AREA DOESNT HAVE THE BROAD BAND SPEED TO COPE!. THEY KNEW THIS!. SO AFTER 5 MONTHS OF COMPLAINING THEY HAVE JUST MANAGED TO SWITCH ME BACK TO SKY Q! SO AFTER BEING SCAMMED INTO BUYING A RUBBISH PACKAGE, A RUBBISH TV, CONSTANTLY BEING LIED TO, SKY THINK THAT OFFERING ME A £14 POUND TESCO VOUCHER AND A MONTHS FREE SKY Q TO PALM ME!!!!(HOW INSULTING) THE COMPENSAION I WAS ASKED WHAT I THOUGHT WAS FAIR WAS 12MNTHS FREE (SKY Q ONLY) AND THE MONEY CREDITED TO MY ACCOUNT FROM WHICH I WAS SCAMMED INTO BUYING, THIS BEING AT NEXT TO NO COST FOR SKY! (a very small drop in SKY'S very big pond) Im not looking for something for nothing just want whats fair for ALL the lies the HOURS calling SKY 5 months of poor service all the distress!. THIS HOW SKY TREAT THEIR LONG TERM CUSTOMERS!!! SO BEWARE SKY SCAM PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEXT STOP IS TO COMPLAIN TO CISAS AND CANCEL THIS RIP OFF COMPANY! EVERYONE NEEDS TO COMPLAIN TO OFCOM!!!!!!