SKY Reviews 

With very slow broadband we're very limited with our tv choices or we'd have left Sky long ago. Renewing the contract is always fraught. They make it deliberately confusing about what costs what, I guess to prevent price comparisons. Price hikes are pretty much guaranteed on everything. Unhelpful people man the phones - eg putting you on hold for no reason and then twenty minutes goes by. They're just awful to deal with.

I called sky as my box wasn’t connecting to our WiFi and for once the WiFi was working due to multiple phone calls as it consistently drops. An American guy takes my call and tells me to leave sky reading my notes he says I shouldn’t put up with such a poor service I deserve better and I should leave and go to virgin!! To say the least I’m very dumfounded by the whole phone call

Like many other here I gave Sky the benefit of the doubt and continued with them, even though there were cheaper deals. The Internet is laggy, connectivity is atrocious and getting an engineer out seems near impossible at time. To give you some context, I asked for an engineer many times to no avail and only now as I’m leaving Sky to join another company have they decided to do anything with 6 days left of my 18 month contract. This should tell you the type of company that you’re going to be dealing with. I have Important meetings and calls to take and the Internet just won’t connect which is a complaint I’ve made many times and been told to reboot the system where it works for a day and then it’s back to square one or worse. I’m really disappointed. I’ve never dealt with this level of incompetence where you don’t even get your moneys worth but are told you’d get a great deal.

If I could score 0 I would. Cancelled sky and broadband as way too expensive. Offered the services for cheaper but continued to cancel. I couldn’t understand the person speaking to me due to his heavy cold, sniffing and coughing. Phoned back due to changing my mind within 15 minutes, to be told the offer no longer stands. Total rip-off!! Not allowed to complain either as it’s classed as resolved.Also charged £20 admin fee. Used to be a fantastic company, absolutely not now.

Disappointed of Sky. I was needing to do renewal on the start of November but I cancelled at the end of October. But they decided to charge me for Cancellation. Phone them on the start of November and said that I will receive my money back on the start on December but nothing happen.

Wish I had read these reviews before signing up. No internet now for 3 days as Sky activated, old service deactivated but still haven’t received the Broadband hub. Rang in day of activation as status was still ‘awaiting dispatch’, was assured it would be sent same day; two days and three calls later and still awaiting dispatch despite not service, and being billed for TV and Broadband. And the guy my wife spoke to today had the nerve to tell her to not bother calling back everyday and not to stress about it… we need it to work!!! Fuming and will cancel if not sorted soon.

Zero if i could. firstly bad signal coverage, ignorance with repare and refounds, could not call my other number. Terrible customer service. been 8 years with them. rip of on prices and offers. Now when i moved my sons number and i try to move too I had lost all my data remaining from phone and cant use internet. I would say go somewhere ales if you looking for mobile- sim. Ignorance and rip off. Zero help, wast of time.

used to be great
now an overpriced way to watch adverts and repeats
Indian call centre is an extremely painful experience
way too many adverts for the subscription price
many shows which used to be on sky are now on different services such as paramount (which is free on certain packages.... lol)
new quality programming is poor and sparce
the my sky application is unwatchable due to the bombardment of adverts
many good films never make it to sky cinema
only reason not to cancel is familiarity and lack of an aerial
mobile speeds slow
still looses signal when it rains
sky glass has too many hidden extras
been with sky for 30 years - it used to be great. not anymore.

Where's the customer service for this company????? No live chat , and the phone call service you're on hold for an hour just to get someone in Bulgaria with no knowledge of the company. You disgusting cheap skate company. 15 years we've been a customer and you can't even be bothered to employ people to handle your customers. Disgusting

I have been a Sky customer for 23 years but I am now leaving. Customer Services have always been 1st class but Sky have now shown no loyalty to their staff or customers by dumping UK staff and moving their contact centres to India. I WILL NOT show any loyalty to you, just as you show no loyalty to us.
My name is Wayne yet these poorly trained staff insist on calling me "Mr Wayne". Why are they too stupid to understand UK culture? I am gutted to be leaving but I will not support a company who have no concern for staff or customers. You are a disgrace Sky and should hang your heads in shame.

Could not understand the customer service person. It felt like a scam call, offering constant upgrades. Awful.

If I could rate my experience 0 on here I would have. Sky have the worst broadband service and even poor customer service.
I have not had a working wifi in almost 2weeks and nothing has been done to resolve this issue. No engineer out, they sent a replacement router 5days after which didn’t work, I’ve an open complaint they can’t do anything about it and then shocking of all being told since I won’t accept the resolution offer then I can’t escalate it, get anything done Ill just have to be transfered to cancellation since I expressed dissat.
The amount of misinformation and poor customer service is abysmal not to note that fhey don’t listen to you and comeup with completely different thing - I raised a SAR and Ive just received an email saying I requested a totally different set of data from a different date.smh

Brilliant customer service. I had an issue with DPD company failing to deliver my Sky puck. Aron and Mike at Middlesbrough stand sorted everything out. Customer service even credited my account with all the fees I had to pay tracking my DPD parcel. Definitely recommend!

Omdaiz they have call centres in India again…
I’m being passed around to all departments yet no one has an answer for my question.
Each time I’ve been told sorry you’ve been put through to the wrong department…
My contract ends in January 24 I will be leaving….

This company has surpassed all depths, in the 23years with them....my services haven't worked here since January this year...I cannot contact them, when I did today what an experience, you explain to the first bird brain Get put through...25 minutes later another bird brain starts asking who you are..then says he'll put you through to the next bird brain..I cancelled my dd with them in September....eŕŕrrrrrrrr

Absolutely rubbish puck.
Freezers, crashes.
Sky fiber optic broadband is meant to be quicker than my EE basic broadband. Since ive change it and had open reach sort it. This has made my internet much slower WTH.
Phone customer complaints team. Some simpleton moron who i was speaking to was just giving me bad advice, she said she has ordered another puck to be exchanged at my house without even asking me and she said it will turn up in two days.
Im Not in then. When i told her to cancel she said she couldn't. Told me to refuse delivery. Im not in, i already told this idiot. She also wanted me to talk to my neighbours like 10 of them and tell them to refuse my delivery. Who does this. Most my neighbours, i dont even like and the staff at sky must have to do a test, to get a job there, but with simple questions like what is the letter after A. Worst company ever.

Where to start if I could give a minus 100 I would I decided to change to Sky July this 2 months later approximately 4 hours broken promises from the 2 outsourced companies particularly the company in India all on the record with E Mails but thanks to Com Reg a full refund secured from real people who work for Sky the complaints dept.I am fortunate to have contacts in the Media & will do my best to highlight the way as a 75 year old pensioner I was treated.Don’t expect a reply.

Awful company with awful service! We've had issues for months now. Unable to watch tv in bedroom always needs a software update as every time the tv is switched back on it needs the update again and again. Tv in kitchen has had lots of issues with connecting to Netflix. Then yesterday we have no broadband connection/unable to connect to activation server. Yet it was fine the previous day. Did all the checks with the Sky person on the line but nothing and now we need an engineer and the earliest appointment is 7th November!!!!! We pay £160/month and have to be 2 weeks without a tv waiting for an engineer absolutely terrible! Will be giving our notice and going elsewhere, this is the final straw. All I can say is .... AVOID AVOID AVOiD!

Recently went to Purchase Sky Broadband with Sky Stream package. Delay in getting Broadband due to no landline going to the house. Text received from Sky stating Broadband has gone live but no router received. Spoke to Customer Services on phone day after, stated they would get router sent out within another 24-72hours. They also stated the Sky Stream Puck had to be deleted from the order due to it being “stuck” in the order s. Then advised to call back Monday and l re-order.
Contacted Monday, spoke to 4 different people, last lady was helpful but still no update. Paying for a service I am not using, no update on order. Not acceptable!

Offered me the right to exit without fees for not offering advertised speeds, but cannot reduce my bill. Not happy.