Sky Mobile Phones Reviews 

I tried to cancel my contract with the thirty days,it was so difficult to get that done,they kept telling me to ring the next day as getting a verification code was difficult thier end,it was an absolute nightmare trying to communicate with them

Not even one star. I am so disappointed with the service I have received as a long standing customer. The customer services operators do not handle handle your queries giving you misleading info, the bills are confusing, they are slow to respond and they over charge you without giving you your contracted allowance. Poor, poor and even more poor!

Just rubbish, you can't complain they will ignore you!

Well what can i say about sky they are one of the first company I have come across. I am working away from home in the channel islands from the UK. In the past when I have worked over in the channel islands i have had no problem but this time there has been a problem. I had to ring sky because I was not getting any incoming calls. They told me to do dome trouble shooting tasks and they said they woukd ring me back in 15 minutes even though I told them that no incoming calls were coming through. I rung back and I was yold that I shoukd fo the same again and that they eoukd ting me back despite repeating that i am not able to receive incoming calls. The same thing again today twice. Then i was told at midday that the issue has been sent to the tech team and it will be resolved in an hours time 6 hours passed and still no joy do I rung back and I have told that they will send the issue to the tech team and I was told by the advisor not to ring them again under any circumstances as the investigation will take 3 working days. Shame my contract is running until Feb 2028 as I would walk away from sky but I dont plan on renewing with sky I have lost £700 on a contract as the client coukdnt get through to me via phone all sky is offering me is £6 reduction on my next bill shocking service

I'm completely overwhelmed by how bad Sky mobile are. I've only been with them 3 months and I've had nothing but problems with hidden charges and taking direct debits on the wrong days. When you call, you get passed around from call centre to call centre and dont get anywhere. Shocking customer service

The absolute worst customer support I was passed to three “tech support” advisors they had my iPhone do all kinds of gymnastics to install an eSIM that wouldn’t work because of their network they were rude arrogant and all promises but couldn’t deliver an hour and a half later with verification requests to confirm who I was with each transfer and every conversation telling me I’m a diamond member and trying to sell me things I don’t want. I get that Asian call centres are cost cutting for Sky but cutting customer service and expertise is r worth it

Sky mobile omg what stupid silly company I be with sky tv for over 26 years and mobile less every time I get devices no problems I had up to five devices paid one of the other day call them today get a very rude customer services department type my details in for a new mobile and does credit search and say I failed the credit check never had problems with them before and now there saying I failed what a stupid reason if not give me devices just say I got four devices left to pay but the way I fell is to cancel my direct debits and make them chase me what a crap sky your going lose my custom tv and mobile lucky I did not go for your broadband

Tried to cancel mobile phone and requested a PAC code. I am no longer in contract. No PAC code came through on my text so contacted Sky direct. 2 days later, 10 current operatives, 3 dropped out calls and over 2 hours on the phone and still can’t get a PAC code. Promise yesterday of phone call to resolve - no phone call. Promise today of call back from manager - no call. What can I do? If I don’t get a code I can’t keep the number - a number that I have had for 30 years. Sky are a bunch of unprofessional, unhelpful and ill- informed staff that have no powers of logical solutions. I feel like stopping payments but don’t owe anything so what help is that? And they had the cheek to ask why I wanted to leave???

No mobile reception with a new iPhone 17pro and impossible to get through to a human via the customer service number. AI repeated messaging then the line drops. Tried calling SIX times today and the same thing happened every time.

Absolutely shocking signal , you report it on there site , and it says no reported problems, customer service is non existent , take your money and ignore problems.

If I could rate it lower I would
My mother has been a sky customer since I was 6 months old I am now 23, we rang up today to discuss with sky moblie about not being able to make phone calls out or recieve phone calls , our mobile data not working since the beginning of the month, that this months bill should be wiped as we have not been able to use any services on our phones, my mother has been called a liar when we have text message updates every day confirming that the phone mast is down and been vandalised my mother has also had text messages stating that it would not be resolved till the 28th of August,it has also been put up on the sky mobile website. I am appalled at SKY Mobile have harassed my mother who is a very vulnerable person twice now , they have also laughed at her , called her a liar when she is not lying, I have been standing in the same room as her and I have tried to ring her phone and it has not rang and has came up this number does not exist, I am her carer she should be able to ring me and she can not. This has now caused my mother to be in a trigger as she is vulnerable this is unacceptable . In the terms and conditions it states that if you can not access your services for a period of time that you only have to pay until the services stopped working and they are demanding that the full bill is payed.
I telephoned five times in total to get this resolved and the customer service is as useful as a wet paper towel It was very apparent I was not being listened too, they kept putting the phone on the table, Every customer care agent that we have spoken to has been rude ,patronising and aggressive

Now my mother is in tears , shaking and hyperventilating.

3 star ⭐ this time for them dudes and dudesses. Changed my number and SIM plan was told the old number would deactivate, but i am getting charged for 2. My finances are well capable of covering the cost of an iPhone 17 pro max, i wanted an iPhone Air but the computer said no. Their bot is absolutely useless. And the website i seem to be going round in circles
Nice people i guess

Awful data speed, ok phone signal. Minimal 5g coverage. Piggy bank data saver is good. Price rises a bad move as there is never any improvement to service. Typically below average Sky product

Quite honestly the worst customer service I have ever experienced. Five hours of my life I won't get back!

Sky have went downhill fast. I have had nothing but a headache swapping to phones. Never again. Staff dont speak proper English and cannot deal properly with situations. Never again

Where do I start , much the same as all reviews on here , been having issues with phones as my wife with Sky as well , kept getting messages when calling to say number does not exist or phone would just drop out and cut call off , phoned yesterday and was on hold for 49 minutes , 6 advisors later and 4 different departments I got this woman who ran me through steps to sort the problem , the call cut off and I was then left with a phone that won’t make or recieve calls nor get texts or e mails , my wife called them on several occasions each time getting a different step to try , none have worked , she was advised if we wanted to leave Sky that they would make sure there were no costs for us to pay , o ce I get through to them today I will be requesting to leave , I meanwhile have a phone that I can’t use which I need for work , who knows how much I have lost out on from yesterday , on top of that my phone number on the phone has changed fro a UK code to a Swedish one , please avoid at all costs and hopefully enough complaints will alert the Ombudsman to do something about them.

⚠️ THINK BEFORE CHOOSING SKY MOBILE ⚠️

***If you're considering joining Sky Mobile, I urge you to read this first.***

After being a loyal Sky customer for 12 years, I switched my mobile from Tesco Mobile to Sky in December 2025 and purchased the latest iPhone 17. It has been one of the worst customer service experiences I've ever had.

The phone has suffered from constant dropped calls, making it unreliable for business use. Sky replaced the SIM card, which made absolutely no difference, and later confirmed the handset is faulty.

Despite the phone being only seven months old, their solution is for me to send it away for repair, leaving me without the business phone I depend on.

I've wasted hours dealing with customer services, repeating the same information over and over again without a satisfactory resolution. To make matters worse, I was promised a callback yesterday between 8:30am and 9:30am. That call never came.

After 12 years of loyalty, this is how I've been treated. In my opinion, customer loyalty counts for very little, and the level of service I've received has been completely unacceptable.
Based on my own experience, I cannot recommend Sky Mobile and would encourage anyone considering signing up to do their research and compare other providers before making a decision.

A year back in August 2026, I took out a year’s contract with Sky mobile, 10G for £6. I found this to be a good balance between price and data. I normally take a monthly contract so if I get any hassle or I find a better deal, I can swap. I have been with most of the well-known outfits, like Giffgaff, ID, Smarty etc.
Recently, I received a renewal for £15 instead of £6 I had been paying per month, I thought here we go again, search for a reasonable deal. I rang Sky and a very pleasant lady (Maya I think) spent about 20 minutes looking for a better price for me, she came back with the same data for £7. Ok, I am aware that it probably stay at that for the year but if it does, I will stay with Sky. I was pleasantly surprised to see that my data from last year was rolled over to the new contract.
Sky keep this up and win more customers.

ABSOLUTE CRAAAAAAAAP!!!
Lost my phone and have been waiting over 10 days for a replacement sim. Can't speak to anyone and when you finally do get through they want to send confirmation codes to the phone, that I HAVE LOST! Its like speaking to a deaf donkey who just repeats itself constantly. So currently paying for a phone I can't use, or replace because I can't log in to obtain account details that the insurance company need.
utterly useless, I wish I had never ever bothered.
Totally incompetent.

I’d give zero if I could. I never saw the apology letter. The link didn’t work. They had me go through that organisation. Waste of time. And they are still bad. I did another complaint online. Never got back to me. Closed it. I want all my contracts terminated. Send it to a debt collector. You can have the phone back. Good condition. Which could go towards phone payment. But I would want it in writing. I’m going to speak to some debt person. You really are terrible. And don’t give me those stupid links either. You didn’t respond to me recently. Yet whinge in letters. Take it to your debt collector. iPad ends in September the contract. I’m not paying for airtime I haven’t used. You are a terrible company to deal with.