Skyscanner Reviews 

841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company, often praising its ability to help them track and narrow down flight searches. Customers appreciate the clear and transparent price display, with many noting the absence of hidden charges and the accuracy of the rates shown. The service is frequently highlighted for its efficiency in comparing flight prices and providing a wide range of options from various airlines. Reviewers also find the website and user experience easy to navigate, with useful filters and organized flight details that simplify the booking process. However, some customers also noted issues with the booking process, experiencing situations where initial attractive fares increased at checkout or bookings were not confirmed as expected. A few other people also felt that the platform sometimes redirects to unreliable third-party websites, leading to cancellations or discrepancies in ticket details like baggage allowance.

What people talk about most

Price

People report positive experiences with price, often finding affordable and incredibly cheap tickets, with... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting negative experiences such as... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to navigate, and efficient for... See more

Service

Customers consistently note positive experiences with service, praising good rates, easy booking processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.

Rated 4 out of 5 stars

You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap

Rated 4 out of 5 stars

Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?

Rated 5 out of 5 stars

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more


Company details

  1. #31 of 43 best companies in Flights search site

Written by the company

Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.4

All reviews

(841)

251 reviews in the last 12 months

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Rated 1 out of 5 stars

I will never use skyscanner for my…

I will never use skyscanner for my bookings anymore. I booked 2 tickets from Flightnetwork (through skyscanner) and were both cancelled due to recent war in the middle east.
The support team is not replying to my emails (i’ve sent 3 emails already) and they didn’t refund anything yet.
If i can choose zero stars, i wouldn’t hesitate. Worst service and very unprofessional.

28 February 2026
Skyscanner logo

Reply from Skyscanner

Hello Nada,

Thank you for your review, and we are sorry to hear about your experience with FlightNetwork after finding your flights with Skyscanner.

To give some context, Skyscanner is a travel search engine that helps you find the best offers on flights - but we do not take bookings or payments. Once you have found what you're looking for, you are redirected to the airline's or travel agent's site, where you make your booking directly. We, unfortunately, don't have access to bookings made after leaving our site.

The recent airspace closures in the Middle East have caused significant disruption. As a result, travel agents are currently handling a very high volume of cases, which affects their response times.

Having said that, we are keen to look into this and advise you further. I've sent you a separate email - please check your inbox.

Kind regards,

Peishan - Skyscanner Support

Rated 1 out of 5 stars

They cancelled my flight cuz the…

They cancelled my flight cuz the situations in gulf area I understand but when I emailed them to return money nobody replied me

14 March 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thanks for taking the time to leave us your feedback. We're sorry to hear about this.

Skyscanner is a travel search engine and we don't manage bookings from our side. You make your booking directly with the travel provider after selecting the flight you wish to book on Skyscanner.  

It sounds like you've been trying to contact your travel provider, and I am sorry you haven't received a response. 

We'd like to assist you further with this and if you could get in touch with us via the link below, someone from our Support Team will get back to you to advise further. 

https://help.skyscanner.net/hc/en-gb/requests/new 

When you complete the contact form, please confirm the name of the provider and we'll do our best to put you in contact with them. 

Thank you.

Claire - The Skyscanner Team

Rated 5 out of 5 stars

Wide choice

Great experience, if you book your ticket via Skyscanner the prices are the same at checkout with the vendor

1 March 2026
Rated 5 out of 5 stars

Things made easier

It was great using sky scanner any time anywhere. Provide awesome result's whenever looks for a flight or hotel. Things made easier

2 March 2026

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