Skyscanner Reviews 

841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company, often praising its ability to help them track and narrow down flight searches. Customers appreciate the clear and transparent price display, with many noting the absence of hidden charges and the accuracy of the rates shown. The service is frequently highlighted for its efficiency in comparing flight prices and providing a wide range of options from various airlines. Reviewers also find the website and user experience easy to navigate, with useful filters and organized flight details that simplify the booking process. However, some customers also noted issues with the booking process, experiencing situations where initial attractive fares increased at checkout or bookings were not confirmed as expected. A few other people also felt that the platform sometimes redirects to unreliable third-party websites, leading to cancellations or discrepancies in ticket details like baggage allowance.

What people talk about most

Price

People report positive experiences with price, often finding affordable and incredibly cheap tickets, with... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting negative experiences such as... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to navigate, and efficient for... See more

Service

Customers consistently note positive experiences with service, praising good rates, easy booking processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.

Rated 4 out of 5 stars

You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap

Rated 4 out of 5 stars

Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?

Rated 5 out of 5 stars

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more


Company details

  1. #31 of 43 best companies in Flights search site

Written by the company

Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(841)

251 reviews in the last 12 months

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Rated 5 out of 5 stars

Problem solving

It was the problem solving of "make my trip" when I had an issue with the ticket that switched me from an angry client to a loyal client. They dealt with it professionally and solved the issue promptly. I'm impressed with Skyscanner and third parties like "make my trip". Excellent service

5 February 2026
Rated 1 out of 5 stars

Delayed flight, no refund, nothing!

Skyscanner itself was okay, but their third-party provider mytickets.ae was a nightmare (ref: QEBYOFSZ). My LA–DXB flight was delayed by one day and I was notified just 3-4 hours before the flight. I cancelled and requested a refund (they offered this option since the delay is from their airline) almost a month later , still nothing. Endless follow-ups, no results. They kept saying that they have no intentions to cheat and that they are a third party only. Hello, I had a horrible experiece that day, not to mentioned i have to book a whole new flight just to get home. Lesson learned: book directly with airlines

6 January 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hi Yuki, 

Thank you for your review, and we are sorry to hear that you had a negative experience with Mytickets. 

Just for context, Skyscanner operates as a travel search engine for comparing prices accross hundreds of airlines and travel providers but we have no visibility over your reservation with Myticket. However, we would be happy to help you get in touch with your travel provider if that would be helpful for you. Just get in touch with us through the form below so we can discuss the details:

https://help.skyscanner.net/hc/en-gb/requests/new

All the best and we hope to hear from you soon. 

Martina

Rated 1 out of 5 stars

Un professional providrr

Un professional providrr

27 January 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thanks for sharing your feedback. I’m sorry to hear that you've had an issue.

For clarity, Skyscanner helps travellers compare flight and travel options, then you would be redirected to make the booking with the provider of your choice.

That said, we do want to help where possible, so if you can contact our support team using the form below and include as much detail as possible about the issue you've faced, one of our team will get back to you shortly:

https://help.skyscanner.net/hc/en-gb/requests/new 

Kind regards

Neil

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