Skyscanner Reviews 

841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company, often praising its ability to help them track and narrow down flight searches. Customers appreciate the clear and transparent price display, with many noting the absence of hidden charges and the accuracy of the rates shown. The service is frequently highlighted for its efficiency in comparing flight prices and providing a wide range of options from various airlines. Reviewers also find the website and user experience easy to navigate, with useful filters and organized flight details that simplify the booking process. However, some customers also noted issues with the booking process, experiencing situations where initial attractive fares increased at checkout or bookings were not confirmed as expected. A few other people also felt that the platform sometimes redirects to unreliable third-party websites, leading to cancellations or discrepancies in ticket details like baggage allowance.

What people talk about most

Price

People report positive experiences with price, often finding affordable and incredibly cheap tickets, with... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting negative experiences such as... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to navigate, and efficient for... See more

Service

Customers consistently note positive experiences with service, praising good rates, easy booking processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.

Rated 4 out of 5 stars

You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap

Rated 4 out of 5 stars

Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?

Rated 5 out of 5 stars

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more


Company details

  1. #31 of 43 best companies in Flights search site

Written by the company

Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(841)

251 reviews in the last 12 months

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Rated 1 out of 5 stars

I did not receive my E-ticket

I did not receive my E-ticket. I have to physically obtain it at the airline. The overall booking experience was a nightmare.

30 December 2025
Skyscanner logo

Reply from Skyscanner

Hello Naa'ilah

Thanks for your review and we're sorry to hear about this experience with your E-Ticket.

I want to note for some context that Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are always redirected to your chosen airline or travel agent's website where you make your booking directly. As a result of this, Skyscanner has no access or control over your booking and your travel provider will be best placed to assist you.

To support you the best that we can, I have contacted you directly and we will review this experience with your booking provider, FlightNetwork. I'll ask them to investigate why you didn't receive your e-ticket and to address this experience.

Thanks once more for your review and please keep an eye out for my email.

Best regards,

Robert

Rated 1 out of 5 stars

Dear Flight Network Support Team,

Dear Flight Network Support Team,

I am following up on an overcharge on my credit card. I contacted customer service the same day and was promised a review, but received no update.

When I contacted support again, I was told the charge came from my bank; however, my bank confirmed they did not make this charge.

I have screenshots as evidence and request an urgent review and resolution.

Kind regards,
Umair
📞 052 456 3242

17 December 2025
Skyscanner logo

Reply from Skyscanner

Hi Umair,

My name is Vicky, and I'm part of Skyscanner's Traveller Support team. I'm sorry to hear about your experience. 

Your review was posted on Skyscanner's Trustpilot page: we're a travel comparison website and a separate company from FlightNetwork.

If you searched for your tickets on Skyscanner and would like help contacting FlightNetwork, please get in touch with us via this form: https://help.skyscanner.net/hc/en-gb/requests/new. One of our team will then get back to you.

Otherwise, we’d recommend sharing your feedback directly with FlightNetwork so they can assist you further.

I hope this helps.

Best regards,

Vicky

Rated 1 out of 5 stars

I have a issue with my booking and I…

I have a issue with my booking and I can’t reach to any kind of support!!!

17 December 2025
Skyscanner logo

Reply from Skyscanner

Hi Ahmed, 

Thank you for taking the time to share your review. We’re sorry to hear that you’re having trouble with your booking.

As a travel search website, Skyscanner helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site, where you make your booking directly. Since bookings aren’t made with us, we’re unable to access or manage them. We trust our travel partners to provide reliable support on their platforms, so it’s disappointing to hear this wasn’t the case for you.

We’ll be following up with you by email shortly to gather a bit more information so we can look into this further. Thank you again for bringing this to our attention.

Kind regards, 

Lisette

Rated 2 out of 5 stars

Not great offers

Not great offers

Can't mix and match flights

Flexible calender not available

2 December 2025
Skyscanner logo

Reply from Skyscanner

Hello, 

Thank you for your review and sharing your feedback. 

Skyscanner is designed to help you find the best travel options by comparing prices from airlines and travel agents. We aim to provide people with the largest possible coverage of flights and the widest choice of travel providers. However, we don't control or set prices, we just display them on behalf of the travel providers. 

Your feedback regarding the ability to mix and match flights have been shared with our development team for consideration. 

As for the flexible calendar, on the website, you can search by clicking on the date field, as per this screenshot: https://prnt.sc/-LTxXaIvBlm1

Kindest regards

Raquel | Skyscanner

Rated 5 out of 5 stars

A fantastic air travel and fares partner

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and convenience it also is very easy to navigate and tailor ones requirements for flights search. I recommend Skyscanner to anyone who would like a neat service with no hidden charges and nasty surprise.

1 December 2025

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