Skyscanner Reviews 335

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and the ease with which they can find competitive prices for flights, hotels, and car rentals. Many appreciate the ability to compare various options efficiently, saving them time and often leading to the best deals. The clear presentation of prices, dates, and flight details is frequently highlighted as a major benefit. However, some people were dissatisfied with the booking process, mentioning issues like unexpected transaction or booking fees that appear after the initial price display. A few users also noted that some flights visible on airline websites were not always listed on the platform, and there were occasional concerns about the clarity of information regarding airline operators.

What people talk about most

Price

Consumers find price to be positive, often highlighting the platform's ability to compare prices across... See more

Website

Users describe positive interactions with the website, highlighting its ease of use for finding and comparing... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the platform... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

No luggage for a long haul flight!!!

I cannot understand why would a long haul (SIN-PARIS) flight comes without luggage for a full service flight, and not even an add-on is available!!!!

3 February 2025
Skyscanner logo

Reply from Skyscanner

Hello Peter,

Thank you for your review, and I am sorry to hear that the travel provider has not provided a baggage add-on service after finding your flights via Skyscanner.

As a travel search tool, Skyscanner doesn’t hold information about luggage prices or allowances for specific airlines or travel agents. Depending on the flight provider, the rules, conditions, and prices for luggage can vary, so it’s always a good idea to check with the airline or travel agent directly before you make your reservation.

Usually, the travel provider whom you have selected would show the baggage information for the flight once you have landed on their booking page.

I understand that you have booked a long-haul flight operated by a full-service carrier. However, for now, some full-service carriers provide different ticket types, whereas some do not come with checked-in baggage.

It would be worth contacting the travel provider with whom you have booked, and they might be able to assist you directly with the baggage add-on. Alternatively, you can also try to add the baggage directly on the airline's managed booking page.

If you need assistance in finding the contact details of the airline or travel agent, please feel free to get in touch with us using the contact form below, and we will be happy to help.

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Peishan - Skyscanner Support

Rated 5 out of 5 stars

All good from my side:

All good from my side:
- Website is very friendly use
- Possibility to put some favorite options
- Follow up via email to remind me about my options, so I can quickly decide
- good after sales service

17 January 2025
Rated 5 out of 5 stars

Wonderful Deals

I am happy to use Sky scanner as it provided me amazing deal recently in booking tickets to my home country.

7 January 2025
Rated 1 out of 5 stars
Skyscanner logo

Reply from Skyscanner

Hello Jo,

Thank you for taking the time to provide feedback on our Trustpilot - we’re sorry to hear that you've not had a great experience. 

If you have the time, can you please provide further details on what happened here then one of our support team will get back to you: https://help.skyscanner.net/hc/en-gb/requests/new.

Kind regards,

Scott

The Skyscanner Support team

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