Skytv Reviews 888

Just got the new sky streaming box, I was never informed that it had no recording feature, the box glitches and turns itself off, and the interface in terrible. How on earth sky have brought this to market is a mystery, they will lose thousands of customers; I think they are moving to become an internet provider and have given up on the TV side of the business. DO NOT BE FOOLED BY THIS USELESS PRODUCT.
That said the internet speed is great.
I now need to purchase a recording set top box.

Sky you are absolutely disgusting , we cancelled my mums broadband and sky package last April as the costs were rising. We rang them and obviously cancelled it , received a box to return the items hub and TV box . Everything sorted we thought. Until this week I checked my mums bank statements to find Sky have been taking payments from her account since last April. Absolutely shocking over £40 a month and her contact was cancelled. What the hell is wrong with you ! I have tried to ring them and was promised a call back regarding a refund, still nothing . Mum didn't cancel the direct debt herself so this made her vulnerable to them scamming her. The guy I spoke to said ' please madam don't cancel the direct debit yet " We will now be contacting her bank to one cancel the direct debit and two claim for the 7 months money you continued to take . This is theft by your absolutely disgusting company.

I am appalled by Sky’s conduct and complete failure to provide a basic service while continuing to take payment. My landline has been faulty since July 2025. Despite Sky being fully aware of this issue, it has still not been resolved after more than six months.
Throughout this period, Sky continued to charge me £18 per month for a landline that has been entirely unusable. I have therefore paid £108 for a service that Sky have failed to deliver. Taking payment for a service that is not provided is unacceptable and raises serious concerns about Sky’s business practices.
I formally requested a refund for the period during which my landline was not working. Sky have refused to refund the money, despite acknowledging the ongoing fault and their inability to fix it. There has been no meaningful attempt to resolve the issue, only delays, excuses, and a complete lack of accountability.
Sky’s behaviour shows a blatant disregard for consumer rights. Customers should not be expected to continue paying for a service that does not function, particularly when the provider is aware of the fault and has failed to remedy it over an extended period of time.
I am escalating this matter further and will be pursuing it through formal complaint channels. I am also sharing my experience publicly so that other customers are fully aware of how Sky treat those who continue to pay for services they fail to provide.
This has been one of the most disappointing and frustrating customer service experiences I have ever had.

Sky convinced me to upgrade to Full Fibre 300 by promising a strong and reliable signal throughout my home. What I actually got was a badly done installation and poor service afterwards.

The external cable was installed extremely low, which is a security issue, and the engineer didn’t even fit the internal box properly. I had to fix part of the installation myself – totally unacceptable.

Since then, my Wi-Fi signal has been very weak. I’ve called Sky at least 10 times. Every time they say “everything looks fine” on their system, but real speed tests in my home clearly show it’s not. Instead of fixing the problem, they keep trying to sell me a more expensive router. That feels misleading, especially when the upgrade was sold on the promise of strong signal already.

Now I’m being pushed to spend my own money on boosters to fix issues caused by Sky’s poor installation and service. That’s not fair.

Very disappointed. This feels like upselling instead of support. I expected much better from Sky.

I previously had Vodafone and everything worked perfectly. After switching to Sky Mobile, the problems started. Even though my phone shows full 4G signal, the internet often doesn’t work properly — websites don’t load, and watching videos on YouTube in the city is almost impossible. The network coverage is extremely poor.
Another serious issue is call quality, especially when I’m in the car. Calls frequently break up, the other person cannot hear me properly, and conversations are constantly interrupted. This happens even in the city centre. When I leave the car, the connection improves slightly, but it’s still unreliable.
I chose Sky Mobile mainly because of the low price, but it turned out to be a big mistake. The company advertises 99% UK coverage, but in my experience this is very misleading.
Before choosing a contract with Sky Mobile, I strongly recommend thinking twice. Unfortunately, I am tied into a contract for another year. I also want to point out that I have two phones on this network, and both have exactly the same issues.
Overall, I am very disappointed with the service and the network quality, especially considering modern standards of mobile communication.

Sky TV are bunch of conmen. Had major problems with TV & broadband last night and spent over 2 hours on the phone. Was then told that because of all the inconvenience that they would “do something for me” and offered me 2yrs Sport free and Cinema for one month free.

My contract ends August but when the email confirmation came in it states that accepting them “doing something for me” meant a new two year contract. Whaaaaaaast😱

No mention of this on the phone (it was on speaker for 2 hours and my wife was listening) so “Doing something for me” is actually a crock of sh*t and in reality Sky are”doing something for themselves” whilst lying to me by omission.

OUTRAGEOUS - I don’t watch sport or cinema anyway, so the whole thing is a con where I end up with a higher bill after the free month of cinema and a new contract I wasn’t even told about.

What a shysters trick trying to give you the impression that they are acting in goodwill when it’s actually a back door sales tactic; no wonder they have a 1 star rating here.

This “deal” will be cancelled today and in August I will be an ex-customer of Sky.

Sky TV agree a new contract with you on the phone, will not send a confirmation email and proceed to charge you a higher amount than agreed. When you object they promise resolution in 4-6 weeks and nothing happens. When you go to their dispute resolution service an email (which you cannot reply to) comes back within 24 hours saying its all solved and (surprise) nothing happens. You would have thought this would be illegal?

I ordered Sky yesterday to start on the 28th January, when I move. They sent the box etc. today when they know I won't be there. If it gets stolen it's not my fault. I even altered the delivery date via the Royal Mail app. They didn't take any notice either even though I got an e-mail from them confirming the new date.

This review is about Sky Stream. We gave up Sky TV a while ago but my husband wanted it back thinking it was going to be decent like it used to be. Massive mistake, it isn’t. The interface is slow, unusable, frustrating and the remote makes me want to throw it through the window. If you try to rewind, you can’t because you get caught in an ad loop, if you try to watch the previous episode, you can’t, instead it takes you to the end of that episode and refuses to rewind. Even iplayer has a facility where you can start the episode again! The repetitive and constant ads are so dull. Am never buying a Volvo on principle. Just awful, avoid.

I have been with sky for 10 years and the customer service is disgusting. Extending the contract without agreement, making it impossible to end the contract. Stay well away from this company. Disgusting

For about 2 months we have very regular blackouts while watching SKY. They last a few seconds but are intensely irritating. I even bought a new TV thinking it was the TV. Since I have watched Netflix via SKY Q with the blackouts. When watching through our smart TV, there were no blackouts. I chatted to SKY and was tild they can’t order a new Q main box as I had an outstanding order of a mini box. I never ordered one, so told them to delete the order which they agreed to do and then place an order for the new main box. Nothing has happened in the 2 weeks since and the order is still there.

My daughter had an engineer visit booked but was unable to be there at the time. I took a day off work for the visit which was cancelled the day before without reason.
I tried to resolve this on her behalf but was met with resistance and a complete reluctance to help from Sky Customer Service.
I was talking to Angela in cancellations who just cut me off. I then got through to Michelle in retentions who refused to help but instead transferred me to Lina in Technical who also refused to assist. None of those named above would let me speak to a manager.
I appreciate I was not the account holder but had all my daughters details and permission to speak on her behalf as she was out of contact working in a hospital.
I found the staff to be rude, unsympathetic and showed a complete lack of professionalism.
I have now lost a day's leave because of Sky's incompetence

Absolute garbage. Ads in the middle of programs !!!! Absolute greed. Not a penny more from me, packing the glass tv as we speak !! Don't go anywhere near this shit, sky q is Einstein compared to that nonsense.

Sky tv subscription team has been harassing me through letters and emails for paying some outstanding bill.
I never subscribed sky tv. No engineers ever came to install. No equipments were sent. I never used any sky tv services but they’re just harassing me to pay any bills. I will never recommend anyone to call sky tv for a quote.

Been with Sky
22 years i pay £240 a month for TV , BB, And Mobile
one of my mini boxes is not working and they say 5 weeks for a replacement which i i have to install: tried to speak to a human online but the bot won’t give in
Called them and it’s 40
minutes wait ; sad that a company that was once great at customer service has become diabolical
So Sky if you bother reading these reviews
I am going to cancel everything……

As with previous comments I wish I had read the reviews before entering into a contract as the 1 gig broadband is very poor it never reaches speeds of more than 500 mb and the signal strength is very poor and despite their promises does not reach all the home . We previously had Virgin media from its first inception as Nynex but the constant price increases to fund new customers forced us to leave and take sky ,in all the years with Virgin the signal strength from their high speed router was brilliant reaching every room with the aid of a deco mesh system which now barely covers the first floor with skys router .The tv pick constantly freezes and needs rebooting on the main unit and on the 2 nd stream unit the Sony tv in that room receives WiFi but the sky stream puck can’t ??
Overall very disappointed and counting the days till I can get out of the contract

I cancelled my Sky TV subscription in 2023 after being fooled into paying for Sky Essentials after contacting them the previous year asking for a reduction in cost of my TV subscription. Basically paying Sky to watch Freeview. When I called Sky to cancel my subscription I was left hanging on the phone for an hour before I got to speak to someone. During the time I was waiting I could hear the line clicking as though they were checking I was still on the line and hadn't given up waiting. I eventually got through and cancelled my subscription after lying and saying I wanted to add something because I found it impossible to select an option to cancel. However this doesn't stop Sky from emailing me to try and persuade me to come back. They must be joking. I wouldn't recommend anyone to join Sky TV and don't understand why anyone would pay for the rubbish shown.

Asked for a discount on my Skyglass subscription. Gave me £5 a month reduction. But also charged £10 handling fee. Dislike the way Sky operate. Seem keen to take my money without offering an acceptable service. The phone line is run by foreigners. Skyglass is more American themed than UK. Very little Vintage films.

Sky TV apart from being crooks. They have the worst commentary in the world of football.