Skytv 

Absolutely useless. Programmes are constantly dropping out and blaming my broadband. Funny I can still stream Netflix on my iPad. Sky is a total waste of money and I definitely won’t renew when my contract expires.

I want to give them zero but cant, terrible company, the IP service constantly freezes and has " technical issues" and we were billed more than we should have been. Promised to be refunded with and issued a free as a way of apology and we received neither, so will be complaining. Terrible service.

SKY are rapacious

I have been with them since their inception, however when my monthly bill rose to over £150.00 and I then had to pay TNT to watch cricket, I cancelled.

They have now increased my monthly subscription by £7.00 a month with no additions…

Plus their presenters are absolutely dire 😡

Avoid at all costs!

I have been a loyal Sky broadband user for 11.5 years. I have Sky superfast with a speed of 67 mps which is sugfficient. I declined full fibre because of additional costs. ON 02.09.25 I elected to stay out of contract on the terms of my previous contract and they confirmed no increase in fee. On 10.09.25 I received an email stating they would increase the charge to £46. This is well above Full fibre costs . This is outragious, dicriminating against loyal customers. I have taken my business to Vodafone , Full fibre for £24. and a bonus gift voucher of £155. GOOD BYE SKY

As a Sky customer for over a year, when my contract came up for renewal I asked to be put on the current offer on the sky website as I was told I was going to £31 for existing customers and new customers would receive £22. I was then informed that Sky was not a charity and that is only for new customers… exact words, the person then proceeded to tell me how a business operates to make a profit, like I did not have the metal capacity to comprehend how a business operates from a customer service perspective. If I didn’t have two sky glasses, unlimited and broadband, I would have terminated then, however, due to cost I had to continue.

No sky to for 3 days and over an hour wait time on phone lines just to be constantly told the same thing. Your issue is being looked into.

If I could give this 0 I would. We were mis-sold a Sky Glass tv. We live in a rural area and at no point were we told they we need high speed Internet and constant connection to effectively run the tv. While it was glitchy initially, we put up with it - which I acknowledge we shouldn't have. The last few months it has been impossible to watch anything without the tv freezing and dropping out. Customer service from Sky in relation to this has been abysmal. Buyer beware!

I cancelled with Sky around 9 years ago due to being a very greedy company, £120 month bill, try to extortion people. Best thing I done. Broadband shocking.
Then they will ring you and ring you for 2 years later begging you back with better deal ,where if they can do that deal in first place ,why rob you because that's essentially what it is.
Recently my very ill parents 85 and 84 years of age, stuck in their ways receiving the same £150 bill , on pension money,, so they left all sky package including Broadband and went to BT ( much better), also using now all channels they need.. Had their home number for 40 years which sky are refusing to transfer, BT have requested this number be transferred 4 times,, this is causing 85 year old ill people un needed stress. Ringing sky and saying its not their issue, Shocking service,, there is no wonder everyone is leaving them. Hope this company continues to loose customers and go into liquidation. Greedy greedy,, untrustworthy company.

So I’ve been experiencing some difficulties with SKY coverage, for what I now know has been a number of reasons, not all within SKY’s control.
Fortunately for me I’m blessed to have two engineers in my Postcode area, one is Naz and the other AJ.
The investigative and creative capabilities these 2 have has resolved my problem once and for all.
For those at SKY the engineers named above are a credit to you. True ambassadors for your brand.
Please let them know how grateful I am.
Thank you Naz and AJ! 👍👍

Dreadful trying to contact and actually speak with an advisor, just kept referring to the website and sending me text msgs. Gone downhill on customer service, it's as though they don't want to speak to people anymore.

Puck freezes, TV jumps. Broad band drops out. Equipment fails. Pixelated picture.
Rubbish

It's crap, just utterly rubbish, ur lucky if u can get the microphone to hear u and when it does what u say and what it hears r 2 diff things, pic quality on par with a plasma, I write this having had 2 replacements for it and I have the exact same problem, do not buy

My tv lost signal randomly
It took sky over a year to really find the problem
It was a corroded bit at the dish
Everytime I rung up i got the same answer:
" Everything is fine at our end it must be your tv".
Rubish... just very incompetent people doing an incompetent job
Shame on you Sky

Terrible service all round, I wish I'd not changed my provider. I had to wait 3 months and spend hours on the phone before my broadband was connected (and don't believe their compensation promise, I was offered £93 for 85 days without WiFi) and I was mis-sold their basic tv offering as on a par with NOW's basic version, only to discover that I couldn't watch most channels and 90% of the programmes that I'd been able to watch previously. To add insult to injury, they took payment for several months before I had any service on either broadband or tv and more hours on the phone were needed to get a credit to my account. I have now cancelled the dreadful tv service but frankly am expecting more issues in getting the account credit actually repaid. My advice would be to try anybody else first, it's not worth the small savings that you make.

Shocking no use what so ever! Needs update well that is you out of service for at least one day! Then go through sky set up wow what a piece of nonsense switch this off/on then this then that wow “did that work” says sky NO well let’s do the same garbage again! Yep it don’t work!

When their phone lines open at 8 am and lots of people are calling they have an automated message saying that they have a technical problem which is complete and utter BS. They just can’t take your call.

Awful, awful service. Simply moving house and want to book a technician to set up a new dish. Taken over 4.5 hours so far and still no where near getting an idea of when a technician can come out. Far easier to just cancel Sky altogether.

Why has customer service become so poor these days.

I was approached in the street by a Sky representative who signed me up for their services, but from day one it has been nothing but stress. I waited four months without ever receiving any TV service, which left me frustrated and disappointed. I eventually decided to cancel, as the situation was causing me unnecessary stress.

Since then, it’s only got worse. For the past two months I’ve been back and forth to shops four times trying to return the equipment, but they refused to take it back. I’ve spent hours on the phone chasing for collection, yet nothing is resolved. On top of this, I receive daily threatening texts and have even had to report the matter to the police for harassment.

Despite never receiving the service I was promised, Sky claim they “compensated” me — but all that really meant was not charging me for something I never got in the first place. That’s not compensation.

Overall, this experience has been extremely stressful, unprofessional, and unfair. I would strongly caution anyone before signing up with Sky.

Not able to watch the premiership season opening game , Liverpool v Bournemouth, all of the other channels are working on sky, their back end support team is useless, just going around and around for 1 /2 hours. I have not been happy with the price increases of late however paid these for the football and hey presto it does not work for the first game, I just cannot believe their technical support line is so diabolical - now thinking of leaving, do not expect a response to this complaint however surely they are regulated and based on the appalling reviews on trust pilot there seems to be a good case for an enquiry from the regulator

Yup, rang to cancel Sky Sports and they've signed me up for another 2 year contract. I made it very clear on the phone call I didn't want a new contract.

Once I received an e-mail of my new contract I immediately contacted the complaints department. They have come back to me stating they can't find any evidence of me contacting them this morning, even though there is a new contract in place.

Terrible customer service.