Slatersmotorgroup Reviews 

My MOT was due on my car and I contacted Slaters to see if I could be fitted in that day. The staff were extremely helpful and polite in particular Jason who went out his way by fitting me in that same morning! He made sure to keep me up to date as to when my car could be collected and even went the extra mile for it to also be cleaned! 10/10 for customer service and customer satisfaction, thank you Jason and the whole team!!

If no stars were an option that’s where this company would sit. Biggest jokers I've ever come across, they said they needed my car for ONE day to fix the USB ports in the car which had come broken upon purchase. FOUR DAYS LATER i’ve picked my car up, plot twist It’s still not fixed and my car is absolutely scruffy.

Lies after lies this company tells and the lack of communication from anyone at the company is pathetic. Jason the “manager” needs to learn customer service skills and needs to learn to speak to his customers like people not pieces of crap.

Reception staff are moody and condescending and don’t know there arse from their elbow.

Horrendous company!!!!

Take your money and time elsewhere!

Most awful experience I’ve ever had with a garage, awful communication and not good quality cars!

I bought my car 7months ago and had 2 sensors “fixed” with the warranty only to break down on the A1 and the ECU to be the real problem. I tried to email and call slaters to report my issue and radio silence from their end. Terrible customer service from their servicing team!

Safe to say I bought a new car from a more trustworthy seller and got rid of the problem riddled car salters sold me.

Initial contact via James was excellent but car was mis-sold with excess mileage and warning lights on display.
Followed by a devious and deceitful attempt to pass off a warranty without mentioning it was intended as compensation for their failures. I do not trust this company and would advise others to be very very cautious.

I purchased a car from them a month ago now and can't stress how good they were. The team was very friendly, patient and considerate, especially as it was my first car. John took care of everything, going through all the offers and details, and kept in communication while the car was getting ready. Couldn't ask for a better experience.

I was sold a car at this establishment by salesman, John. He was very helpful and answered every question I had very honestly. The car is amazing and I am very happy with my purchase.
Thanks John and co.

They were so friendly and very helpful and very informative.
Nothing was too much trouble.
The car was exactly what I wanted and more. I’m so pleased with my purchase but even more so with the customer service I received.

I visited Slaters Motor Group to ask about having some chassis welding repairs carried out on my car.

The members of staff I spoke to were rather offhandish, and after being redirected through three different departments at three separate locations respectively, I finally arrived at the "correct" department only to be told that they "do not do that kind of work" and was promptly dismissed.
Yet, the company website clearly states that; "If you need vehicle welding in Sunderland, then look no further than Slaters Motor Group. We offer a competitively priced vehicle welding service including panel repairs and chassis welding, all carried out to the highest standards by our team of experienced technicians."

I am not sure what to make of my experience with this company, but let it suffice to say that I do not think I will be going back there again.

Car cowboys of Sunderland take your money else where and buy from a decent garage.. as stated from previous responses no reply back from these.. bent mot doesn’t do jobs when supposed to do and tells you lies.. don’t be fooled by rac logo that’s just a smoke screen..they use to get people to buy from them ..

Excellent service, no pushy sales pitches, just let me and my wife look around and didnt try to upsell which was greatly appreciated.

Used them twice and both times they fixed the car (Chevrolet captiva) quick and at better price than quoted by other garages. A good, trustworthy garage which is hard to find these days. Definitely recommend

Excellent garage. Quality work.
Fair prices. Very trustworthy. Lovely staff. Good honest advice given.
Highly recommended.

I viewed the car online

I’m always dubious about car salesmen. Worried I’ll get some hidden problem or ripped off. Very fair. They gave me a very fair price for my part x meaning that my new car only cost me £100 a month. And believe me, it’s that top spec it can do everything except drive itself.

Pleasant to deal with and very fair negotiations as well as a flexible and trusting approach. (I lost my log book) but I got my car and on trust they waiting for my replacement to arrive.

EXCEPTIONAL

Picked up the car today,
Tom Ford!!! Colwyn Bay, 101%
best ever salesman we have had,
he sorted out everything we needed so helpful.
Thank you

Can't recommend enough! Spoke with salesman John and he guided me through the process. As a first time car buyer the process was smooth and had almost no issues. Car has small scrape on passenger side but John has followed up after purchase to assure that the scrape will be fixed. Staff are friendly and the cars are immaculate.