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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, including headboards, footstools, and mattresses, noting their excellent craftsmanship and beautiful appearance. The delivery service is consistently highlighted as prompt, efficient, and well-packaged, ensuring items arrive in perfect condition. Many people also commend the outstanding customer service, with staff being described as helpful, friendly, and knowledgeable, providing excellent assistance throughout the ordering process. However, some customers also noted that while the delivery company was generally good, there were occasional instances of disorganization. Additionally, a few other people felt that the fabric samples took a long time to arrive.

What people talk about most

Product

People report positive experiences with the product, consistently praising the excellent quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting quick and on-time... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... See more

Rated 5 out of 5 stars

Ordered swatches to help me choose colours, samples that came were a very good size and helped me to make a choice,also came quite quickly. Ordered single headboard and was delivered today 21st novemb... See more

Rated 5 out of 5 stars

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance o... See more

Rated 5 out of 5 stars

Sent for samples as I wanted the tower floor standing headboard which is made of two separate colours. The samples were a good size and I was able to choose my required colours. The headboard was mad... See more


Company details

  1. #7 of 75 best companies in Furniture Manufacturer
  2. #16 of 114 best companies in Bed shop
  3. #22 of 219 best companies in Bedroom furniture shop

Written by the company

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Contact info

4.9

Excellent

TrustScore 5 out of 5

519 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

We had excellent service from…

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance of damage.
We will happily use this company again.
Alan

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the products

Bought 3 beds in total form Sleepstyle and very pleased with the company.
first order had 2 divan beds and mattresses and I was so pleased I ordered a third one 2 months later. Really good value for money, top quality products.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and beautiful bed

Amazing service and beautiful bed! Thank you to Ashleigh for all your help from answering all my questions, through the ordering process and the delivery.
Fantastic quality would highly recommend Sleepstyle.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Fantastic service. Very happy with the headboards we received

21 May 2025
Sleepstyle logo

Reply from Sleepstyle

Thank you Louise and many thanks for your valued custom

Rated 5 out of 5 stars

Excellent footstool

Excellent footstool, perfectly made, robust etc. excellent customer service from Ashley, really very good indeed. Delighted all round....

15 May 2025
Rated 5 out of 5 stars

Brilliant people to deal with!

In the age of doing everything online its so refreshing to receive such extraordinary personal service. Ashley couldn't do enough to help - even to the point of calling us after hours on a Friday to help us choose fabric etc. Really enjoyed the experience and the custom made footstool is perfect - thank you for making everything so easy!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Custom Headboard

Ashley carefully listened to our custom request and filled our order professionally, and without any hiccups. The headboard is beautifully made and we couldn’t be happier. Thank you Ashley for your most excellent customer service.

23 May 2025
Unprompted review
Rated 3 out of 5 stars

Zero instructions or wall fixings included with the headboard

The customer service, product delivery and quality of the product were great. What prompted me to give this only 3 stars is the fact the wall mounted headboard contained absolutely no instructions whatsoever to install and there were no wall fixings- only 12 screws. I had to go onto the website of one of your competitors to use their installation method and work it out for myself.

17 April 2025
Sleepstyle logo

Reply from Sleepstyle

Dear Ian,

We’re delighted to hear you were happy with your purchase - however i’m really disappointed to hear the instructions for mounting the headboard to the wall were missing.

It looks like one of our team members missed them out which I do apologise for.

I only wish you had contacted us first to request the instructions before having to find them elsewhere.

Best wishes

Ashley

Rated 5 out of 5 stars

Outstanding customer service

I’m so impressed with this company! From start to finish I have received outstanding customer service. I first contacted via chat when I did not receive my welcome discount, I received an answer immediately which gave me an even bigger discount. My footstool arrived in a timely manner, so well packaged it could have survived a shipwreck. I loved the footstool but the legs were too small for what I intended it for (my mistake entirely, I didn’t measure properly). I contacted them via chat to double check what fixings I would need on the new legs I intended to buy and, once again, despite the fact it was after 7pm on a Saturday, they responded immediately and even sent me the link of their leg suppliers so I could buy what I needed. I will definitely use the company again.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent purchase experience

Thank you Sleepstyle for our beautiful large footstool. Thank you also for the prompt responses to my queries and for taking time out to provide an alternative option for the legs, appreciating that wasn't standard practise for you. Super experience and a super end product. Thank you.

23 April 2025
Unprompted review

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