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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, including headboards, footstools, and mattresses, noting their excellent craftsmanship and beautiful appearance. The delivery service is consistently highlighted as prompt, efficient, and well-packaged, ensuring items arrive in perfect condition. Many people also commend the outstanding customer service, with staff being described as helpful, friendly, and knowledgeable, providing excellent assistance throughout the ordering process. However, some customers also noted that while the delivery company was generally good, there were occasional instances of disorganization. Additionally, a few other people felt that the fabric samples took a long time to arrive.

What people talk about most

Product

People report positive experiences with the product, consistently praising the excellent quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting quick and on-time... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... See more

Rated 5 out of 5 stars

Ordered swatches to help me choose colours, samples that came were a very good size and helped me to make a choice,also came quite quickly. Ordered single headboard and was delivered today 21st novemb... See more

Rated 5 out of 5 stars

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance o... See more

Rated 5 out of 5 stars

Sent for samples as I wanted the tower floor standing headboard which is made of two separate colours. The samples were a good size and I was able to choose my required colours. The headboard was mad... See more


Company details

  1. #7 of 75 best companies in Furniture Manufacturer
  2. #16 of 114 best companies in Bed shop
  3. #22 of 219 best companies in Bedroom furniture shop

Written by the company

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Contact info

4.9

Excellent

TrustScore 5 out of 5

519 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

What a fantastic shopping experience…

What a fantastic shopping experience start to finish. I am incredibly pleased with the quality and style of my ottoman. I love that it is made in the UK. I was looking for a specific type of leg and appreciated the sales team gave me tons of options to choose from so I was able to get exactly what I wanted. Ordering the free swatches gave me confidence that I would like the fabric and it would match the rest of my decor. The entire process start to finish was less than 2.5 weeks, which is incredible for a custom piece of high quality upholstered furniture. Highly recommend.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Swift, helpful & responsive communication

Swift and helpful communication from the outset with excellent response time and quick delivery. We are delighted with our bed head and its bespoke nature to fit our colour scheme requirements.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Super king headboard

The service from sleep style was exceptional, from initial order, updates on order & delivery, communication all the way.
The headboard is beautifully made, fitted my super king size bed perfectly, delivered on time & packaged really well. I cannot thank the company enough for all their hard work & product. I am so pleased with my purchase.

25 July 2024
Rated 5 out of 5 stars

Beautiful headboard

Our winged headboard is absolutely beautiful and very well made. Ashley arranged for it to come in 4 piece to ensure it would go up the stairs with it being a superking. It was east to put together and very strong when assembled. The delivery men were professional and right on time. Overall a brilliant experience and I'm definitely buying from sleep style again.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Really great customer service

So far I have only ordered their free swatches but I would certainly recommend this company's customer service. Ashley has gone above and beyond in providing whatever I needed to help me decide what to buy but without ever making me feel I was being pushed into a purchase. I look forward to posting a similar review once I do make my purchase.

19 June 2024
Rated 5 out of 5 stars

3rd purchase

This is the 3rd pouffe I have purchased and yet again super quality and well made, also arrives quicker than stated.
So if your looking for a bigger than average size pouffe this is the place to go.

11 June 2024
Rated 4 out of 5 stars

Very surprised at the quality of the…

Very surprised at the quality of the bed as I had never used the company before well worth the money, very pleased with my purchase and anytime I had questions during the ordering or delivery process very helpful customer service team. The only reason I didn’t give 5 stars on my review was there was no option for the delivery people to deliver to room of choice or assemble the bed for us and it was very heavy between myself and my husband, other than this very satisfied with the product and service thank you

5 June 2024
Rated 5 out of 5 stars

Fabulous looking divan bed

Fabulous looking divan bed. Great colour and material (velour in sky blue). Great customer service. The owner answered queries out of hours and was very helpful. Bed well packed and no damage. Excellent 👍

30 May 2024
Rated 5 out of 5 stars

What a fab company

What a fab company! Ashley was amazing, clear regular communication and when a hiccup occurred he was straight on it. Superb customer service from start to finish. Oh and the bed is beautiful. Fully recommend. Ashley is a credit to the company. Thank you

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ashley was a pleasure to deal with and was able to adapt existing designs to suit my specific room and preferences. I would recommend Sleepstyle and will definitely be using them again.

15 April 2024
Rated 5 out of 5 stars

Excellent bench and first class customer service

Cannot speak highly enough of Sleepstyle and especially Ashley who answered all my questions very promptly, looked at customising the bench to my needs and kept me up to date at every stage. Excellent that I could order free colour swatches which arrived promptly and the Chloe Bench looks lovely at the end of my bed. Thank you Ashley for your great customer service, it was very much appreciated

23 March 2024

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