Slice Reviews 

2,560
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently appreciate the convenience of the digital platform, noting that placing orders for their favorite local meals is remarkably straightforward. People frequently point out that the dishes arrive quickly, maintaining a piping hot temperature and exceptional flavor. Many diners enjoy the authentic taste and high quality of the items they receive from various local eateries. However, some customers also noted frustrating experiences regarding delayed deliveries and meals arriving completely cold. Others encountered difficulties with order accuracy, receiving incorrect items or missing toppings on their food. Additionally, a few individuals expressed dissatisfaction with unhelpful customer support when trying to resolve these problems.

What people talk about most

Order

Clients share ambiguous opinions on order, as many reviewers highlight the user-friendly platform, quick... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the delicious pizza, fresh... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast,... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While many consumers praise the... See more

Quality

People report positive experiences with quality, highlighting that everything is fresh, flavorful, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more

Company replied

Rated 3 out of 5 stars

The pizza was GREAT. The delivery was at least 25 minutes late. Customer support said they'd check ✔️ it out, but never got back to me.🙄 Food was cold obviously. SO.... WILL I USE SLICE AGAIN?... See more

Rated 5 out of 5 stars

I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve t... See more

Company replied

Rated 5 out of 5 stars

AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with ca... See more

Company replied


Company details

Written by the company

Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,560)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

11 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you had a great experience and truly appreciate your support. Thank you for choosing Slice!

Rated 5 out of 5 stars

Awesome Pizza ..🍕

Awesome Pizza ... 🍕 as always ❤️... if you've never tried it you don't know what you're missing😋!!! HURRY... Run 🏃‍♀️ go ➡️ get you some 🍕& when you do....you'll thank 🙏 me for it !! 👍😉

11 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you so much for the amazing support and kind words!

Rated 1 out of 5 stars

My delivery was not what I ordered

My delivery was not what I ordered. The restaurant refused to even to even speak with me. Slice told me they couldn't do anything. Whats the point of the extra fees if they can't stop payment or issue refunds?

11 September 2026
Unprompted review
Slice logo

Reply from Slice

We’re really sorry to hear about your experience. Receiving the wrong order and then having trouble getting assistance is certainly frustrating. We’d like to take a closer look at what happened and see how we can make things right. Please send your order details to feedback@slice.com so our team can review this further.

Rated 5 out of 5 stars

Online ordering was very easy to use

Online ordering was very easy to use. It helps both the business and customer save time. The pizza was amazing as always!

11 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you found online ordering easy and convenient, and even happier to hear the pizza was amazing as always. We appreciate your support of local pizzerias and thank you for choosing Slice!

Rated 5 out of 5 stars

Teresa F

Got my blue cheese dressing and order was Delivered early. They actually delivered the wrong dessert and stopped by with a piece of cheese cake as ordered. So cool!

10 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review, Teresa! We’re glad your order arrived early and that the restaurant went the extra mile to make sure you received the cheesecake you ordered. We appreciate you sharing your experience and thank you for choosing Slice!

Rated 5 out of 5 stars

Pizza places are tops and service is…

Pizza places are tops and service is great!

11 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re so glad you’re enjoying the great pizzerias and service available through Slice. We truly appreciate your support of local pizzerias and thank you for choosing Slice!

Rated 3 out of 5 stars

I spoke too soon when I rated my order!

I spoke too soon when I rated my order. I had only tried the clam plate with a salad.

Today I tried the eggplant plate. It is the worst eggplant I have ever had. Spaghetti was too thick. Too much cheese on the top and the meatballs were gross. There wasn’t enough tomato sauce on the dish.

Let me explain. I grew up with an Italian grandmother who was born in Naples Italy. I base my experiences on my grandmother’s cooking. Yours doesn’t come close.

9 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Pearlanne! We are very sorry to hear about your dissatisfaction with your meal on your last order. Please be assured that your feedback will be shared with the restaurant. To make amends, we have decided to also provide you with a promo code for a discount on your next order. One of our representatives will contact you via email shortly!

Rated 1 out of 5 stars

We ordered from a pizza shop and once a…

We ordered from a pizza shop and once a driver was assigned we were expecting a guy in a Honda accord but instead we got a girl on a bike who doesn’t speak English. Our pizza was completely tilted on its side it her basket along with our other items. No thermal bag either. Our pizza was completely ruined cheese all over place and slices just completely flopped around. The sauce for our garlic knots opened up so there was sauce everywhere, food was completely ice cold, my husband’s 20 ounce soda exploded all over him so yeah he couldn’t drink that because more than half got all over him. This was completely unacceptable. At first they only wanted to refund our pizza, but I had to explain many times about everything before they would refund the garlic knots, but they won’t refund my husband’s 20 ounce soda that exploded all over him nor would they refund the delivery fee. Absolutely ridiculous and never again will I trust or use slice ever again. Shame on you! I also offered to email pictures but nobody provided me an email address so yeah there’s that! I then had to rush to cook some type of dinner because my kids had school in the morning!

9 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Karen, we’re truly sorry to hear about your experience. We understand how frustrating this must have been, from the condition of your pizza and other items and the difficulty you experienced while trying to resolve the issue is certainly not the experience we want for our customers. We have reviewed your concerns and have issued a full refund for your entire order, our team has also followed up with you directly by email to confirm the refund.

Rated 5 out of 5 stars

Champ

Correctness

9 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review! We really appreciate it.

Rated 5 out of 5 stars

Ordered several dishes for delivery and…

Ordered several dishes for delivery and everything was absolutely amazing, including the delivery. The Margarita pie was so darn good ! Truffle fries, side of meatballs , two different salads, tagliatelle with lamb ragu and stracciatella chicken parm hero were all so good. I will definitely order again. Highly recommend Urban Tomato !

8 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Donna, thank you so much for the wonderful review. We’re thrilled you loved everything. We can’t wait to serve you again soon!

Rated 1 out of 5 stars

It was the worst meal I ever had

It was the worst meal I ever had. They sent me rotten salad that someone returned to them, the shrimp was so tough that I was unable to even chew it. The bread was hard as a rock and unable to even pull it apart.
My rating is BAD- TERRIBLE - YUK YUK YUK

6 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey there! We are very sorry to hear about your experience. This is not the service we strive to provide. The pizzeria has already refunded the item in question & we will also provide you with Slice Credit for a future order as an apology for this experience. One of our representatives will follow up with you regarding the Slice Credit via email shortly.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️5 STARS!

⭐️⭐️⭐️⭐️⭐️5 STARS!
Absolutely delicious food made with quality ingredients! The staff is always professional and kind. I’ll be placing another order very soon!

1 September 2026
Unprompted review
Slice logo

Reply from Slice

Hi Serena. We’re thrilled to hear that you enjoyed the delicious food, quality ingredients, and the friendly, professional service. Thank you so much for the wonderful 5-star review. We truly appreciate your support and look forward to serving you again soon! 🍕

Rated 5 out of 5 stars

Very Pleased with Slice service

Ordering via Android Slice application consistently provides an excellent and convenient user/customer experience. Our favorite pizza shops are available through Slice. Order fulfillment has always been 100% accurate with excellent delivery at or very near the estimated ETA. Slice provides good communications with customer via support chat if needed plus real-time order delivery tracking, status updates, etc. "PIZZA POINTS" rewards are a nice plus for continued patronage.

6 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review! We’re glad you’re enjoying the convenience and experience with Slice. We truly appreciate your support!

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy! Food arrived earlier than expected...sometimes says delivered before it actually arrives. Thankfully order still got to me!

4 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for your review, Steve! We're glad you had a great experience and that everything worked out. We appreciate your support!

Rated 5 out of 5 stars

Wonderful customer service

Emma made finding the answer to my question seem so easy. She was friendly and went above and beyond.

4 September 2026
Unprompted review
Slice logo

Reply from Slice

Hi there. We’re thrilled to hear that Emma was able to make finding the answer so easy and that she was friendly and went above and beyond to help. We’ll be sure to share your wonderful feedback with Emma. We truly appreciate your 5-star review!

Rated 5 out of 5 stars

Great job Paolo's Pizza

Great job Paolo's Pizza. We ordered the Italian BMT, the Margherita and Stromboli. The Margherita was amazing, the basil was so fresh. Visually and taste-wise it was amazing. It was lots of food too.

4 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you so much for the amazing review! We're so glad you enjoyed the food and we appreciate your support.

Rated 5 out of 5 stars

The owner and staff care which they…

The owner and staff care which they show in the quality of their food and their service.

3 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review! We truly appreciate your support!

Rated 5 out of 5 stars

Great service and Deliciousness

Great service, timing and deliciousness. And the lady working is a deadhead who likes Tool and Phish. Awesome! I used Slice but I was also in the same building as the restaurant. Instead of contacting Slice for problem solving, why don't these people go to the actual restaurant if there's a problem? GET OFF YOUR PHONES AND TALK TO HUMANS. I got the Godfather Surf and Turf pizza with shrimp and steak. 2 different salads. Everything was excellently made and prepared. Would recommend to everyone, and I consider driving back down daily just to get some more :) Cheers.

25 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi there. We’re so glad to hear you enjoyed the service, timing, and delicious pizza. We appreciate your support and your kind words. Thank you for the great 5-star review!

Rated 1 out of 5 stars

Blue cheese on a Pizza - WTF?

The pizza location added blue cheese on to my pizza instead of cheddar cheese (who would even do that?). Needless to say the pizza was inedible. I called Slice immediately and let them know of the error. They were no help. They called the shop but since the manager wasn't there they told me to wait. I called the next day and once again I have to go through the whole ordeal of explaining the issue. First thing I am asked is why didn't I call when I got the pizza? They once again tell me that they can't help because the pizza shop manager is not in. He will be in tomorrow. Amazing how they can determine that without even calling. I call back the following day and have to explain the situation once again. Once again I am told that the manager is not in the store. Now I know I am just getting a run around and Slice has no intention of resolving the issue. I call the credit card company and dispute the charges. This morning when I get up I see an email from Slice. They tell me that they will refund $3. I'm like WTF? For a ruined pizza that was inedible? These guys charge $2 to your order and provide no help when a problem arises They are beyond useless.

30 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Leo. We’re truly sorry to hear about your experience. Receiving a pizza with the wrong cheese and then having to repeatedly explain the situation without receiving the resolution you expected is understandably frustrating. We also understand your disappointment with the refund offered and the lack of communication throughout the process. We’d like the opportunity to review, so please reach out to us at feedback@slicelife.com with your order details.

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