Slice Reviews 

2,560
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently appreciate the convenience of the digital platform, noting that placing orders for their favorite local meals is remarkably straightforward. People frequently point out that the dishes arrive quickly, maintaining a piping hot temperature and exceptional flavor. Many diners enjoy the authentic taste and high quality of the items they receive from various local eateries. However, some customers also noted frustrating experiences regarding delayed deliveries and meals arriving completely cold. Others encountered difficulties with order accuracy, receiving incorrect items or missing toppings on their food. Additionally, a few individuals expressed dissatisfaction with unhelpful customer support when trying to resolve these problems.

What people talk about most

Order

Clients share ambiguous opinions on order, as many reviewers highlight the user-friendly platform, quick... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the delicious pizza, fresh... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast,... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While many consumers praise the... See more

Quality

People report positive experiences with quality, highlighting that everything is fresh, flavorful, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more

Company replied

Rated 3 out of 5 stars

The pizza was GREAT. The delivery was at least 25 minutes late. Customer support said they'd check ✔️ it out, but never got back to me.🙄 Food was cold obviously. SO.... WILL I USE SLICE AGAIN?... See more

Rated 5 out of 5 stars

I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve t... See more

Company replied

Rated 5 out of 5 stars

AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with ca... See more

Company replied


Company details

Written by the company

Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,560)

430 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

Along with a couple pizzas, I ordered a salad with no onions. It came with onions, so I could not eat it. I called , slice said they called the place and they said they did not put onion on, so they won't refund. I took pictures of the onions and emailed to slice per there instructions. Never heard back. I emailed a second time. Nothing. I will never use them again. If I had ordered directly from pizza place, they would have refunded and there wouldn't have been added fees.

9 May 2026
Unprompted review
Slice logo

Reply from Slice

Hi Cindy. We’re very sorry to hear about your experience. We understand how frustrating it must have been to receive your salad with onions after specifically requesting it without them, especially after taking the time to provide photos and following up with our team without receiving a response. This is not the level of service we strive to provide. Please reach out to us at feedback@slicelife.com with your order details so we can look into this further and assist you.

Rated 5 out of 5 stars

Problem-free Ordering Every Time

I've ordered through Slice many, many times. I've never had a bad experience, or even a moderately bad experience.

31 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Barry! Thank you for being such a loyal customer, we’re so happy to hear you’ve consistently had a great experience with us.

Rated 1 out of 5 stars

Never Again!

Very seldom use slice and I just realized why. Placed an online order and the status of the order seemed to stay on "Driver Awaiting Order" For 20-30 minutes passed the promised time, I called the restaurant and they told me the driver never showed up and they had no way of contacting a driver. Called Slice and they told me the driver was three minutes away. After another 20 minutes and the drive never showed up, I ended up pick up my meal two hours later then ordered. Never use Slice again.

31 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Jim, we are very sorry to hear about your experience. This is not the service we strive to provide. We would love to provide you with Slice Credit as an apology for the unacceptable delivery service you received. Please update your Order & Account info here or contact us at feedback@slice.com, and we will follow up accordingly!

Rated 1 out of 5 stars

Stay away from Slice

Stay away from Slice, all the database information regarding customers, contact addresses, and SEO will go to their advantage.

30 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Omar. We’re sorry to hear that you feel this way. We take the privacy and security of our customers and their information very seriously, and protecting personal information is a responsibility we don’t take lightly. We appreciate you sharing your concerns, and we’re always working to ensure our practices meet the highest standards.

Rated 2 out of 5 stars

Driver was nice

Driver was nice , food was cold and not properly secured as salad dressings spilled in bag , ruined napkins, pizza pies were cold, one box of chicken wings wasn’t closed - what happened ? I ‘ll probably go with a different restaurant and delivery service since I don’t know who to play blame on

26 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Sean! We are very sorry to hear about your experience with your delivery! This is not the service we strive to provide. Please reach out to feedback@slice.com with your account & order information, and we will proceed with a refund & provide additional credit for the inconvenience.

Rated 1 out of 5 stars

Don’t use slice, call the restaurant directly instead…

I TRIED PLACING AN ORDER FROM JENNAS FROM YOUR WEBSITE AND AFTER 20 MIN of WAITING FOR MY ORDER, I RECEIVE A TXT FROM SLICE SAYING THAT MY ORDER WAS CANCELLED. THIS IS THE SECOND TIME THIS HAS HAPPENED AND THAT IS NOT ACCEPTABLE!
I’M NEVER GOING TO ORDER FROM SLICE EVER AGAIN AND WILL NOT RECOMMEND ANY OF MY FRIENDS AND FAMILY TO ORDER FROM SLICE EVER!!

26 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Sandra, we’re sorry to hear about your experience. We understand how disappointing it is when an order doesn’t go as expected. After reviewing your case, we have decided to provide you with additional Slice Credit to your account for a future order as an apology for this situation. One of our representatives will reach out to you via email shortly.

Rated 2 out of 5 stars

I ordered from barnabys through slice…

I ordered from barnabys through slice and never received my pizza. I emailed Tristan on slice and they couldn’t find my order
He assured me that I would receive a full refund
I’m waiting for my refund as they charged me twice watching my credit card and I think it amounted to around $66.00

25 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Debbie! We are very sorry to hear that you didn't receive your order. We have checked our system and have confirmed that you were only charged once, and that payment has been refunded. By standard e-commerce regulations, it usually takes 3-5 business days before refunds are processed by banks and the money is returned to the account. Please don't hesitate to reach out at feedback@slice.com if you experience any further issues.

Rated 5 out of 5 stars

Great Local Family Place

AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with care. The garlic knots are some of the best anywhere, his sauce tastes homemade and not overly acidic or sweet, his pizza is always as ordered and delicious.
Slice facilitates them having an online presence and ordering platform.

14 August 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review, Joe! We appreciate you supporting local pizzerias with us!

Rated 1 out of 5 stars

Stay Away From Slice

Stay Away From Slice

Based on my experience, it is extremely difficult to protect and maintain your restaurant’s brand when working with Slice. They can take control of important parts of your online presence, including your domain, which can seriously hurt your SEO and your ability to control your own brand.

Your domain, SEO, and online identity are valuable assets that belong at the heart of your business. Losing control over them can cause long-term damage.

My advice to restaurant owners: protect your domain, protect your brand, and stay away from Slice.

4 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi there. We’re truly sorry to hear about your experience and understand your concerns regarding your restaurant’s online presence and brand. This is not the level of service or experience we aim to provide. We would appreciate the opportunity to better understand what happened and work toward sorting this out. Please reach out to us at feedback@slicelife.com with your account details so our team can review this further and assist you directly.

Rated 1 out of 5 stars

They made me enter 1 star

They made me enter 1 star. This is two times in a row I order, wait an how and the delivery ghosts me.

don't waste your time. BYPASS SLICE and call you local pizza shop direct.

SLICE reliability SUCKS

23 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Brad! We are very sorry to hear about your experience with our delivery partners. That is not the type of service we strive to provide. Please share your order & account details at feedback@slice.com, and we will proceed with a refund & provide additional Slice Credit to make up for the bad experience.

Rated 5 out of 5 stars

The excellence in professionalism

The excellence in professionalism, accuracy of order taking, complete fulfillment of food order and, overall satisfaction in the; test, quality, portion and, quality of entire good order was exceptional. I not only plan on continuing to revisit this store but to spread the word to family, friends and colleagues. It was an overall great experience. Thank you.

22 August 2026
Unprompted review
Slice logo

Reply from Slice

Thank you so much for the wonderful feedback, Robert! We’re thrilled you had such a great experience and truly appreciate your support and recommendation.

Rated 5 out of 5 stars

All around great experience

Easy to order, quick service, pleasant staff and delicious pizza!

21 August 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the wonderful review! We’re delighted you had such a great experience and enjoyed the pizza.

Rated 1 out of 5 stars

Really a poor app and the customer…

Really a poor app and the customer service is even worse. The app is not real time. So when it says your pizza is ready it’s not.

22 August 2026
Unprompted review
Slice logo

Reply from Slice

We’re sorry to hear about your experience. Please contact us at feedback@slicelife.com with your order details so we can investigate and assist you further.

Rated 5 out of 5 stars

This place gives u tons of food for the…

This place gives u tons of food for the price I got 2 salad and side of French fries and it took me 2 days too eat.u want a good amount of food for what u spend on money they the one go eat there u won't be dissatisfied

21 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Jerry, thank you for the great review! We’re so glad you enjoyed your experience!

Rated 5 out of 5 stars

pizza app yippee

i like having an app for pizza and customer service is awesome

21 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Ayesha, thank you for the great feedback. We’re happy to make ordering pizza easy and to provide a customer service experience you can count on.

Rated 5 out of 5 stars

I have been going to Rose's for decades

I have been going to Rose's for decades. They have consistently provided top quality meals. They have always had polite and helpful waitresses. A very relaxing dining experience

19 August 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! It’s wonderful to hear that Rose’s has been a trusted favorite for so many years. We truly appreciate your support of local pizzerias and are glad Slice could help you order from a place you love!

Rated 5 out of 5 stars

Food was great and nice hot when it…

Food was great and nice hot when it came thank you chefdave

19 August 2026
Unprompted review
Slice logo

Reply from Slice

Hi Ana! Thank you for your feedback! We're glad you enjoyed your experience and appreciate you choosing us.

Rated 4 out of 5 stars

I ordered a meat lover large pizza and…

I ordered a meat lover large pizza and chief salad , pizza taste good dough is perfect baked , I would like have a little more meat on it but for that price is good .

21 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Jenhwei, thank you for sharing your feedback. We’re glad you enjoyed the food and we appreciate your suggestion. If there’s anything we can do to earn a 5-star experience from you, please let us know at feedback@slicelife.com.

Rated 3 out of 5 stars

The driver was late

The driver was late. I called and was told they were still another 10 minutes out. After 12 minutes I went to the front door since we did not hear a doorbell or knock. The pizza had been set on the porch and the driver had left. I have no idea how long it had been there.

It is unfortunate we have to tip (to insure promptness) prior to determining if we get prompt service.

The pizza from the pizza place was great. Warm, but great.

20 August 2026
Unprompted review
Slice logo

Reply from Slice

Hey Scott! We are sorry to hear about your experience with our delivery partners. This is not the service we strive to provide. We have decided to proceed with a refund of your order, and will give you more information via email shortly.

Rated 5 out of 5 stars

The platform is easy to use and…

The platform is easy to use and customer service is exceptional. Definitely recommend this App

14 August 2026
Unprompted review
Slice logo

Reply from Slice

We’re so glad you’re enjoying the app and our service! Thanks for the kind review, Jessica.

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